Overall sentiment: The reviews for Dellridge Health & Rehabilitation Center are heavily weighted toward positive experiences, with repeated praise for the people who work there and consistent reports of successful rehabilitation outcomes. The most common themes are compassionate, family-oriented care delivered by nurses, CNAs, therapists (PT/OT), and social services; many reviewers credit the therapy teams with substantial, measurable improvements (walking without devices, regained strength and weight, healed wounds). Admissions, front-desk personnel, and administration receive frequent mention for being welcoming and responsive, and numerous reviewers emphasize daily communication and FaceTime updates that kept families informed and comforted.
Care quality and staff: The strongest and most consistent compliment across reviews is the quality of the staff. Nursing and CNA care is repeatedly described as kind, attentive, and professional; many specific staff members and shifts are singled out for praise. The therapy departments receive especially high marks for competence, motivation, and results — reviewers often note rapid progress and effective, personalized therapy plans. Social workers and administrative leaders are also commonly praised for advocacy, discharge coordination (when successful), and being accessible. Many families describe a "treat like family" atmosphere and highlight staff members who went "above and beyond" beyond clinical duties to provide emotional support and practical assistance.
Facility, cleanliness and environment: Most reviewers report a clean, safe, and well-kept environment. The dining areas, housekeeping, and maintenance are frequently praised; several reviews specifically call the facility among the cleanest they have seen, and many note daily room cleaning and a pleasant, restaurant-like dining room. The facility is undergoing renovation in areas, which some reviewers view positively (new sections, upcoming gym expansion) while others note that parts remain dated. Therapy spaces are sometimes cited as small or temporarily constrained during renovation, but many therapists and staff are reported to make effective use of limited space.
Dining and activities: Many reviewers compliment the food — meal presentation, variety, accommodations for dietary needs, and willingness of kitchen staff to offer alternatives. Weekly social events (wine-and-cheese Fridays), arts & crafts, themed parties (Mardi Gras, St. Patrick's), daily coffee chats, visitors like therapy dogs, karaoke, and music programs are frequently noted as positive contributors to morale and engagement. A minority of reviews disagree strongly on food quality, reporting taste or menu declines; overall, dining receives more positive than negative mention.
Communication, discharge, and administrative issues: While many families describe clear, proactive communication from admissions, social work, and administration, there are recurring reports of communication gaps—particularly around physician coordination, discharge planning, and medication changes. Several reviewers reported a chaotic or rushed discharge process, missing or incorrect discharge medications, or difficulties coordinating telehealth/doctor communication (though in some of these instances staff intervened successfully). Phone system frustrations were mentioned repeatedly, as were cases where families felt they had to advocate strongly to get appropriate follow-up or chart access.
Safety, consistency and negative outliers: A meaningful minority of reviews describe serious problems: delayed or missed assistance (patients left soiled or unattended), missed medications or incorrect dosing, alleged neglect or unprofessional behavior by staff, maintenance issues (reports of roaches or plumbing problems), and isolated but severe safety allegations including falls, wounds, or deterioration that families attribute to facility shortcomings. Night shift care and weekend coverage are more commonly called out in negative reports, and reviewers noted variability from one shift or unit to another. These negative reports are fewer than the positive ones but are significant because they relate to patient safety and fundamental care reliability.
Patterns and recommendations: The pattern across reviews suggests Dellridge performs strongly as a rehabilitation and subacute facility when staffed adequately and when families/advocates are engaged. Strengths center on therapy effectiveness, compassionate front-line caregivers, cleanliness, and a robust activities/dining program. The most consistent weaknesses are staffing shortages and resulting inconsistency in care quality—particularly overnight or on specific shifts—plus occasional communication and discharge coordination problems. Renovations and small therapy spaces have been reported but many reviewers see improvements underway.
Bottom line: For patients seeking strong, outcome-focused rehabilitation with attentive therapists, engaged nurses/CNAs, and an active recreation program, Dellridge is frequently recommended by families and former patients. However, prospective residents and families should be aware of variability: some reviews report serious lapses in care and safety. If considering Dellridge, it is advisable to (1) discuss staffing levels and shift coverage with administration, (2) confirm how medication administration, call-bell response, and discharge planning are handled, and (3) remain an active advocate during the stay—many reviewers who reported the best outcomes also noted active communication with staff and social work. The facility demonstrates many strengths but has recurring operational challenges that have led to important negative incidents for a minority of residents.
