Carnegie Assisted Living At Princeton

    1000 Windrow Dr, Princeton, NJ, 08540
    3.9 · 53 reviews
    • Assisted living
    • Memory care
    AnonymousLoved one of resident
    3.0

    Gorgeous facility, care sometimes lacking

    I moved my parent here and the place is gorgeous - bright, renovated rooms with big windows, good activities, and a welcoming, family-like feel. Many staff are warm, compassionate and attentive, and there are nice amenities and varied programming, but care and communication are inconsistent: aides have been neglectful at times, phone/voicemail often go unanswered, meals and meds were missed and my parent lost weight. Management changed recently and improvements are visible, but I'd recommend caution - verify staffing, meal service and responsiveness before committing. Great décor; I just wish the care matched it.

    Pricing

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    Amenities

    3.87 · 53 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      3.8
    • Meals

      3.2
    • Amenities

      3.8
    • Value

      2.6

    Pros

    • Friendly, caring and attentive staff
    • Knowledgeable nursing staff and good medication delivery in many cases
    • Renovated, brighter and cheerful rooms and common areas
    • Spacious rooms with large windows and full-length shades
    • In-room amenities (fridge, sink, microwave)
    • Regular housekeeping and laundry services (twice-weekly/weekly reported)
    • Inclusive, varied and frequent activities
    • Recreation aides who know residents by name
    • Festive special events and off-site outings (pony rides, music, field trips)
    • Physical and occupational therapy services available
    • Pleasant dining areas and private dining room for special events
    • Community garden and social opportunities
    • Personalized activity tracking and family communication options (virtual family council)
    • Supportive memory care programming
    • Perceived good value for money by many families
    • Improved operations and responsiveness reported after management changes
    • Welcoming, home-like atmosphere and resident-centered approach
    • Staff that collaborate with families on care and doctor visits
    • Clean, well-maintained areas reported by many reviewers
    • Small-community feel; residents make friends and engagement increases

    Cons

    • Inconsistent staff responsiveness to call buttons and requests
    • High staff turnover and frequently changing aide assignments
    • Poor communication: unanswered phones, full voicemail, long hold times
    • Inconsistent nursing and caregiving quality across shifts
    • Missed or misplaced medications and medication errors reported in some cases
    • Food quality inconsistent — praised at events but criticized for regular meals
    • Serious neglect allegations in isolated reviews (weight loss, missed meals, death)
    • Cleanliness problems and odors reported in some long-term care areas
    • Ongoing remodeling causing delays, disruption and unfinished rooms
    • Sales/marketing discrepancies (misleading promises about room views)
    • Billing and accounting disputes; unexpected charges and deposit issues
    • Privacy concerns (staff entering rooms without knocking)
    • Inconsistent quarantine/infection-control messaging reported
    • Limited availability of preferred room types at times
    • Slow follow-up on concerns in some cases (though improving per some reviewers)
    • Hectic dining experience and inconsistency in meal service
    • Some report inadequate assistance with bathroom or shower needs
    • Facility can be expensive and price-point may limit options
    • Disorganization and short staffing noted by several reviewers
    • Mixed experiences with management responsiveness depending on timeframe

    Summary review

    Overall sentiment across the reviews for Carnegie Assisted Living at Princeton is mixed, but leans toward predominantly positive with several notable areas of inconsistency and some severe isolated negative incidents. Many reviewers praise the warm, family-like atmosphere and describe staff as friendly, compassionate, and attentive. Multiple accounts highlight knowledgeable nursing staff, reliable medication delivery in many cases, and staff who collaborate with families on care decisions. Several families cite improvements after new management took over, reporting cleaner rooms, better food, more responsive leadership, and an overall increase in resident satisfaction.

    Facility and accommodations receive frequent compliments: recent remodeling has produced brighter, more cheerful common areas and renovated rooms with large windows, full-length shades, and in-room conveniences like a fridge, sink, and microwave. The community offers a variety of room types (studio, one-bedroom, two-bedroom) and spaces such as an arts & crafts room, reading area, private dining room, and therapy spaces. Many reviewers note that the environment is well-kept and welcoming, with a community garden and social spaces that help residents feel at home.

    Activities and social life are strong themes in the positive reviews. Residents have access to a robust activities calendar with inclusive programming, field trips, festive outdoor events (music, pony and horse rides, face painting, holiday celebrations), and attentive recreation aides who know residents by name. Families appreciate personalized activity tracking and virtual family council meetings that promote open communication about programming and resident engagement. Several reviewers report improvements in residents’ socialization, cognitive engagement, and overall quality of life thanks to these offerings.

    Dining and food get mixed feedback. There are many reports of excellent dining experiences — especially during special events where the menu and catering receive high praise — and some reviewers call the dining service exceptional. Conversely, other reviewers criticize regular meal quality and report hectic dining experiences. This inconsistency suggests that meal service can vary by time, event, or staffing levels.

    Operational and management themes show a clear timeline effect: multiple reviewers describe noticeable improvements after management changes, including better responsiveness, immediate addressing of concerns, and a more team-based approach to care. At the same time, several reviews call out ongoing problems with communication — unanswered phones, full voicemail boxes, curt reception staff, and messages not being relayed — and a perception of disorganization or short staffing on some shifts. Follow-up on concerns is described as improving in some instances but still slow in others.

    Care quality and safety present a nuanced picture. Many families attest to excellent, dignified care provided by aides and nursing staff, citing attentive day nurses and collaboration with families. However, there are troubling isolated reports alleging neglect, missed medications, medication misplacement, failure to assist with bathroom needs, severe weight loss, and even allegations of death related to inadequate care. These are not the majority of reviews but are serious enough to warrant attention by prospective families. High staff turnover and frequently changing aide assignments are mentioned as contributors to inconsistent care continuity and difficulty reaching assigned aides.

    Other recurring concerns include renovation disruption (ongoing remodeling with delayed room finishes), misleading sales or marketing claims about room views, billing/accounting disputes and unexpected charges or deposit refund problems, privacy issues (staff entering rooms without knocking), and occasional odors or cleanliness problems in long-term care areas. Accessibility and location work well for some families but are inconvenient for others. Cost is noted as a constraint by some reviewers, including policies like a one-year self-pay minimum before Medicaid.

    In sum, Carnegie Assisted Living at Princeton shows many strengths: a warm, engaging community, strong activity programming, recent facility renovations, and numerous reports of compassionate staff and improving management. However, prospective residents and families should weigh these positives against documented inconsistencies in staffing, communication, meal and housekeeping reliability, and a small number of serious allegations of neglect. Visiting in person, asking specific questions about staffing continuity, medication protocols, response times to call buttons, billing practices, privacy policies, and reviewing recent inspection or incident records is advised to get a current and complete picture before making a placement decision.

    Location

    Map showing location of Carnegie Assisted Living At Princeton

    About Carnegie Assisted Living At Princeton

    Carnegie Assisted Living At Princeton sits at 1000 Windrow Dr in Princeton, NJ, and offers both assisted living and memory care services in a single-story building where residents come and go without stairs to worry about and you see pets like cats and dogs because the place allows them. Residents get private or semi-private rooms that include housekeeping, kitchens or kitchenettes, private baths, maintenance, cable TV, safety features, and sprinkler systems, and if you want to do laundry you'll find washers and dryers available close by. The property has indoor and outdoor common areas where people relax, gardens to walk through, a dining room with restaurant-style meals, a fitness center, a game room for activities, and Wi-Fi for those who need it, plus guest and resident parking, so family and visitors can come without much fuss. Laundry and dry cleaning services are regular, and the onsite salon and barbershop handle haircuts and grooming, which folks seem to appreciate.

    If you're looking for help with daily things, personal care assistants are on hand for bathing, grooming, reminders, medication including insulin, and even managing diabetes and incontinence, and they'll work off a personalized care plan that's updated as residents' needs change, which can go from light all the way up to heavy care, meaning people don't have to leave just because they need more support over time. Staff can provide standby assistance for anyone who isn't able to walk or move easily, even using mechanical lifts if needed, and nurses are always around with a doctor on call, plus specialists like therapists, dentists, or podiatrists either on staff or visiting, so health concerns get prompt attention.

    Memory care is in its own purpose-built section designed for safety and for handling dementia, with a secured, access-controlled building and a wandering alert system that uses bracelets to keep people safe if they might try to leave or become confused, and the staff are trained for exit-seeking, aggressive behaviors, and even more challenging cases. The memory care program uses a Signature Touches approach to help residents with Alzheimer's disease and cognitive challenges stay active, engaged, and as independent as possible, with activities geared for different abilities and a focus on the whole person-not only the basics. They pack the schedule with structured events: stretching and yoga, Tai Chi, art and gardening, educational talks, cooking classes, wine tastings, intergenerational programs, trips and outings, social events, and a calendar managed by a full-time activity director, so boredom rarely sticks around.

    For spiritual needs, devotional services are held onsite and offsite, and the community serves all residents including men and women, and the no-smoking policy indoors is pretty strict across the campus. The nursing staff, therapy team, aides, and managers keep ratios above national norms, and while aides sometimes switch assignments, they do seem to know people by name, and the business manager and Director of Nursing Services get good marks for being friendly and responsive, which helps families sort out problems when they arise. There's also sub-acute, hospice, respite, and homecare available onsite, plus specialized medical care like IV therapy, wound care, cardiac management, post-surgical care, and rehab after surgery or major injury, offered 7 days a week, so families who want to stay together during tough times have options. Behavioral care services are there for those who need help with more than just the basics, and the staff handle diabetes, incontinence, and challenging behaviors with ongoing monitoring.

    Carnegie Assisted Living At Princeton has outings for errands, transportation for doctor visits or shopping, and a shuttle if you don't drive, plus the option for residents and visitors to use their own cars in the parking lot. They keep the place clean and attractive, with a relaxed, comfortable atmosphere that encourages independence but steps in with help when people need it. People look out for their friends and neighbors, and programs are set up to get folks together, help make friends, and stay busy every day. The focus stays on health, well-being, and respecting both privacy and dignity, whether someone is staying for a short recovery or calling the place home for many years.

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