Overall sentiment across the reviews for Carnegie Assisted Living at Princeton is mixed, but leans toward predominantly positive with several notable areas of inconsistency and some severe isolated negative incidents. Many reviewers praise the warm, family-like atmosphere and describe staff as friendly, compassionate, and attentive. Multiple accounts highlight knowledgeable nursing staff, reliable medication delivery in many cases, and staff who collaborate with families on care decisions. Several families cite improvements after new management took over, reporting cleaner rooms, better food, more responsive leadership, and an overall increase in resident satisfaction.
Facility and accommodations receive frequent compliments: recent remodeling has produced brighter, more cheerful common areas and renovated rooms with large windows, full-length shades, and in-room conveniences like a fridge, sink, and microwave. The community offers a variety of room types (studio, one-bedroom, two-bedroom) and spaces such as an arts & crafts room, reading area, private dining room, and therapy spaces. Many reviewers note that the environment is well-kept and welcoming, with a community garden and social spaces that help residents feel at home.
Activities and social life are strong themes in the positive reviews. Residents have access to a robust activities calendar with inclusive programming, field trips, festive outdoor events (music, pony and horse rides, face painting, holiday celebrations), and attentive recreation aides who know residents by name. Families appreciate personalized activity tracking and virtual family council meetings that promote open communication about programming and resident engagement. Several reviewers report improvements in residents’ socialization, cognitive engagement, and overall quality of life thanks to these offerings.
Dining and food get mixed feedback. There are many reports of excellent dining experiences — especially during special events where the menu and catering receive high praise — and some reviewers call the dining service exceptional. Conversely, other reviewers criticize regular meal quality and report hectic dining experiences. This inconsistency suggests that meal service can vary by time, event, or staffing levels.
Operational and management themes show a clear timeline effect: multiple reviewers describe noticeable improvements after management changes, including better responsiveness, immediate addressing of concerns, and a more team-based approach to care. At the same time, several reviews call out ongoing problems with communication — unanswered phones, full voicemail boxes, curt reception staff, and messages not being relayed — and a perception of disorganization or short staffing on some shifts. Follow-up on concerns is described as improving in some instances but still slow in others.
Care quality and safety present a nuanced picture. Many families attest to excellent, dignified care provided by aides and nursing staff, citing attentive day nurses and collaboration with families. However, there are troubling isolated reports alleging neglect, missed medications, medication misplacement, failure to assist with bathroom needs, severe weight loss, and even allegations of death related to inadequate care. These are not the majority of reviews but are serious enough to warrant attention by prospective families. High staff turnover and frequently changing aide assignments are mentioned as contributors to inconsistent care continuity and difficulty reaching assigned aides.
Other recurring concerns include renovation disruption (ongoing remodeling with delayed room finishes), misleading sales or marketing claims about room views, billing/accounting disputes and unexpected charges or deposit refund problems, privacy issues (staff entering rooms without knocking), and occasional odors or cleanliness problems in long-term care areas. Accessibility and location work well for some families but are inconvenient for others. Cost is noted as a constraint by some reviewers, including policies like a one-year self-pay minimum before Medicaid.
In sum, Carnegie Assisted Living at Princeton shows many strengths: a warm, engaging community, strong activity programming, recent facility renovations, and numerous reports of compassionate staff and improving management. However, prospective residents and families should weigh these positives against documented inconsistencies in staffing, communication, meal and housekeeping reliability, and a small number of serious allegations of neglect. Visiting in person, asking specific questions about staffing continuity, medication protocols, response times to call buttons, billing practices, privacy policies, and reviewing recent inspection or incident records is advised to get a current and complete picture before making a placement decision.