Overall sentiment across the reviews is mixed but leans positive: many families and residents praise the facility's warm, hotel-like environment, the brand-new and well-maintained building, and a broad, socially oriented culture. The most consistently lauded feature is the staff: reviewers repeatedly describe caregivers, nursing staff, activities personnel, dining staff, and even specific individuals (marketing/sales staff and named aides) as compassionate, professional, and personally engaged. Multiple reports emphasize that staff know residents by name, provide personalized attention, and foster strong friendships among residents, contributing to a sense of community and a positive daily experience for many occupants.
Facilities and amenities receive strong positive marks. The center is frequently described as bright, clean, and beautifully designed with spacious common areas, restaurant-style dining rooms, arts and activity spaces, and on-site PT/OT/rehab. Dining is a standout for many reviewers: the variety of menu options, accommodations for dietary needs, and involvement of residents in meal planning are cited as evidence of high-quality food service. Activities programming is broad and varied — art classes, bingo, live entertainment, trips, cocktail hours, crafts, and seasonal parties — and activity staff are often credited with keeping residents engaged, active, and socially connected.
That said, a persistent set of concerns appears across multiple reviews and tempers the overall praise. Staffing shortages and administrative turnover are recurring themes: reviewers describe shorter-staffed shifts, time-constrained caregivers, decreased consistency in service, and changes in leadership that coincide with declines in responsiveness. Communication breakdowns between families and administration are frequently mentioned — examples include poor follow-up on medication issues, lack of a single point of contact for care questions, delays in answering family inquiries, and insufficient notice or explanation for price increases. Several reviews recount more serious operational lapses: move-in mix-ups where rooms were not ready, leftover furniture or unclean rugs, missed or delayed medication dispensing, and promises (such as PT services or specific care levels) that were not always fulfilled.
There are also notable concerns specific to care level and resident placement. Some reviewers felt the community is excellent for healthier, socially active assisted-living residents but less successful for people with advanced dementia or diminished capacity; memory care engagement was described as variable, and a few families reported inappropriate placement of memory-care-level residents into assisted living. Personal care problems are highlighted in certain cases, including inadequate incontinence care, missed hygiene responsibilities, and reports of missed meals or medication errors. In a small number of severe outlier reports, reviewers alleged theft by staff, refusal to readmit a resident after hospitalization, and an eviction — incidents that stand in stark contrast to the many positive caregiving accounts and which indicate potential lapses in oversight or policy enforcement.
Financial and accommodation-related issues appear repeatedly. Many reviewers accept the cost as justified by the facility and staff, but multiple complaints focus on high pricing, unexpected or multiple fee increases, and concerns about being charged full second-person rates for double occupancy. Several families also expressed frustration about limited single-room availability, shared bathrooms in two-room apartments, and a shortage of wheelchair-accessible rooms. These factors affect perceived value and appropriateness of the community for different needs and budgets.
Quality control appears inconsistent: for every detailed praise about prompt spill cleanup, spotless rooms, and attentive dining staff, there are reviews describing missed breakfasts, unfilled prescriptions, laundry mishaps, or occasional rude staff. Several reviewers explicitly say their initial months were excellent and then deteriorated after management turnover or staffing changes. Conversely, other families report continuous excellent care, thankful end-of-life support, and substantial mobility improvements through on-site therapy. This split suggests the resident experience depends heavily on timing, staffing stability, and which teams are on duty.
In summary, All American Assisted Living at Washington Township offers many of the attributes families want in assisted living — a modern, attractive facility; robust activities; strong dining; and numerous staff members who are praised for compassion and personal engagement. However, the community also shows recurrent operational weaknesses: staffing and administrative instability, communication problems, inconsistent delivery of promised services, occasional serious incidents, and financial concerns. Prospective residents and families should weigh the strong social and environmental benefits against the reported inconsistencies in care delivery, ask detailed questions about staffing levels and turnover, verify policies around billing and room assignments, confirm how the community handles medications and specialized memory care needs, and seek current references to understand the facility’s present operational status rather than relying solely on early or isolated reviews.
