Overall sentiment across the reviews is predominantly positive: many families describe Sunrise of Summit as a beautiful, brand-new community with a warm, home-like and family-oriented atmosphere. Repeated strengths include a spotless, modern facility—often called bright, cheery, and meticulously maintained—and a memory care unit that reviewers note is particularly well done. Staff receive frequent praise for being compassionate, attentive, and willing to go above and beyond; multiple reviewers name individual employees (Allison Riccardelli, Christine Arway, DeeDee) as standout helpers who made transitions easier. Long-tenured employees and visible professionalism at the front desk and administrative level contribute to a sense of continuity and trust for many families.
Activities and social programming are another strong, recurring theme. Reviewers report a lively calendar of events—art shows featuring residents, holiday celebrations, champagne events, and many other social opportunities—that boost resident engagement and create a sense of camaraderie. Several families explicitly state their loved ones have become more social and stimulated since moving in. Group activities and stimulating programs are often cited as reasons residents “thrive” and “live life to the fullest” in this community.
Care quality is described positively by the majority: residents are characterized as well cared for, safe, and dignified, with individualized attention from aides and nursing staff. Reviewers mention helpful care managers, nurses and aides who provide compassionate assistance, and COVID-19 protocols being followed. That said, there is variability in experience. A minority of reviews recount serious problems: isolated but strong accounts of incompetent staff or a poor care experience (one reviewer said it was “worse for father” and “not recommended”). This suggests that while overall clinical and supportive care is a major strength, families should be aware that quality may differ by staff, shift, or specific circumstances.
Several operational and administrative concerns appear repeatedly and are the clearest negative pattern across reviews. Multiple families raise billing issues—rising costs, incorrect charges on final bills, and unresolved billing disputes—alongside at least one report of unresponsive leadership or broadly poor administration. These administrative problems contrast with the otherwise praised caregiving staff and are important practical considerations for prospective families. Meal quality is another mixed area: many reviewers praise delicious food, yet a few explicitly call meals poor. Safety concerns are limited but notable, with at least one reviewer pointing out a lack of a safe outdoor walking area.
Finally, fit matters. A number of reviewers describe an efficient, seamless move-in and excellent orientation experience; others say the environment ultimately was not the right fit for their loved one (for example, a brand-new facility with few other residents at the time). Engagement expectations also vary—some families felt promised levels of activity or engagement were not met. In summary, the dominant pattern is strong praise for facility condition, staff compassion and activity programming, yielding high satisfaction for many residents and families. Counterbalancing this are recurring administrative/billing issues and isolated but significant reports of inconsistent care or management responsiveness. Prospective families should weigh the overwhelmingly positive feedback about environment, staff, and programming while proactively asking about billing practices, leadership responsiveness, outdoor safety, and how the community meets individual engagement needs to ensure the best fit.
