Overall sentiment: The reviews for Riverside Health and Rehabilitation Center are predominantly positive, with strong recurring praise for the caregiving staff, therapy programs, and the facility's social and rehabilitative atmosphere. Most reviewers highlight the compassionate nature of nurses, CNAs, therapists, activities staff, and multiple members of the administrative team. Many accounts emphasize meaningful clinical improvements (in strength, mobility, and pulmonary health), successful discharges home after rehab, and long-term residents who feel respected and well cared for.
Care quality and clinical outcomes: A major and consistent theme is the high quality of clinical care. Physical therapy is repeatedly described as "amazing," with daily therapy, professional trainers, and staff who "go above and beyond" to help residents regain mobility and independence. Reviewers cite clear improvement in health outcomes — residents leaving "healthier and happier" and making "tremendous improvement," particularly in rehab and pulmonary programs. Nursing care is frequently called excellent, compassionate, and attentive, and CNAs are repeatedly noted as very good with residents.
Staff, administration, and leadership: Many reviews single out individual staff and administrators by name (Gretchen, Cindy, Tom, Lydia, Michael, and nurse Cynthia) as being particularly helpful, accommodating, and engaged. Commenters describe admissions and administrative staff as facilitating less stressful transitions, being responsive, and treating families like extended family. Several reviews commend leadership and describe a highly involved new administration and phenomenal leadership. Social services and activities aides also receive praise for devotion and for creating a welcoming, home-like environment.
Activities, dining, and social environment: The activities program is repeatedly described as engaging, joyful, and an important part of resident life. Reviewers mention that residents enjoyed meeting peers, formed friendships, and appreciated the variety of activities offered. Food is described positively by some reviewers as "delightful." Multiple comments describe the facility as uplifting and a "home away from home," indicating a strong social environment in addition to clinical care.
Facilities and cleanliness: Facility impressions are mostly positive — several reviewers note a clean, spacious building with comfortable rooms and an overall uplifting environment. Specific operational positives include an effective sign-in system and courteous, professional front-desk staff. However, there are contradictory reports on cleanliness and maintenance: while many reviewers say the facility is very clean, a small number report serious problems (dead roaches in an elevator, very dirty room walls) and one reviewer moved their relative out the same day due to these issues. Maintenance responsiveness is also mixed: some positives (maintenance cleaned the elevator) contrast with comments about very slow responses (one report of 6.5 days to change a light bulb, and statements of "no maintenance at all"). These inconsistencies suggest variability in facility upkeep or uneven experiences across different units or time periods.
Communication, belongings, and follow-up: Another notable pattern is generally good communication and helpful customer service from many staff, but there are isolated but significant complaints about lost belongings and poor tracking/follow-up when items went missing. Reviewers reported promises to look into issues that were not kept, indicating room for improvement in accountability and follow-through on family concerns.
Notable patterns and recommendations: The dominant strengths of Riverside are the people — caring front-line staff, strong therapy teams, engaged administrators, and a lively activities program that contributes to both clinical recovery and resident well-being. The most critical negatives are operational: inconsistent maintenance and occasional serious cleanliness lapses, plus some unresolved issues around lost belongings and follow-up. Prospective residents and families are likely to have a very positive experience, particularly for rehab and pulmonary care, but it would be prudent to ask about current housekeeping and pest-control protocols, maintenance response times, and the facility's procedures for documenting and following up on personal belongings during intake and discharge. Overall, the reviews lean heavily toward recommending Riverside for compassionate care and effective rehabilitation, while flagging a few operational areas that the facility should address or clarify with families.
