Overall sentiment in these reviews is highly mixed, with strong and repeated praise for individual staff members and certain clinical services set against persistent, serious concerns about cleanliness, safety, maintenance, and management. Several reviewers describe exceptional, compassionate care — particularly naming nurses, rehabilitation/physical therapy teams, dietary and activities staff — and credit the facility with good pandemic-era responsiveness and successful post-surgical recovery. Others recount alarming lapses: medication errors, unsafe patient placement, foul odors, and what they describe as neglectful or incompetent administration.
Care quality and staff behavior emerge as one of the clearest split themes. On the positive side many reviews emphasize dedicated, caring nurses and aides who kept residents clean, comfortable, and calm, and specific staff members (including a nurse named Kimisha) who are singled out for professionalism and attentiveness. Rehabilitation and physical therapy staff receive repeated praise for helping recovery and mobility, while kitchen, dietary, and activities personnel are often noted as welcoming and supportive. These comments suggest there are pockets or shifts where clinical care and resident engagement are excellent and families feel gratitude.
Conversely, a significant portion of reviews detail unsafe and inconsistent care. Serious medication mistakes are reported (one reviewer said a benzodiazepine was given instead of a blood thinner), and several accounts describe nurses and techs failing to check meds, follow up with doctors, or respond promptly to family concerns. Staffing shortages and inexperienced personnel are frequently mentioned, and some reviews describe laziness or lack of professionalism among specific techs or nurses. There are also reports alleging neglect or worse outcomes, including at least one review asserting a resident death tied to poor supervision.
Facility cleanliness, sanitation, and maintenance are persistent problem areas in many reviews. Multiple reviewers report strong urine and feces odors in hallways, elevators, and rooms; diapers left on floors; dirty hallways and rooms; water bugs; and particular complaints about the fifth floor being extremely dirty. At the same time, other reviewers describe the facility as extremely clean and well-maintained, indicating pronounced variability by unit, floor, or time of day. Equipment and infrastructure problems are common: frequent elevator breakdowns (sometimes only one working elevator), showers that don't work, sinks out of order for months, and ongoing delays in repairs. These issues create both comfort and safety concerns — especially for mobility-limited residents who rely on elevators and functioning bathrooms.
Management, administration, and safety oversight receive repeated criticism. Several reviewers call out an incompetent or arrogant general manager and administration that does not return calls or adequately address family complaints. One reviewer mentions that management had changed recently (noting a name change from WatersEdge to Trenton Gardens and new management over four weeks), which may explain some transition-related problems but also raises concerns about leadership stability. Security and supervision are also flagged: reports of mentally ill or disruptive residents being mixed with other patients, roaming unsupervised patients, a roommate urinating on the floor, attempts to steal belongings, and a rude security guard were all reported. These accounts point to systemic gaps in triage, placement, and staff oversight.
Dining and basic resident services are described unevenly. Some reviewers praise kitchen staff as welcoming and mention residents being comfortable and pain-free; others say no drinks are provided with meals, ice and water are not refreshed, and linen service is inconsistent — beds not made reliably and occasional conflicts among staff about linens. Such inconsistencies indicate variable operational execution across shifts.
Patterns and implications: the reviews suggest the facility can provide very good clinical and rehabilitative care at times, primarily driven by dedicated individual staff members or teams. However, recurring and serious operational failures — hygiene and sanitation problems, maintenance backlogs, medication and supervision errors, and poor administrative response — produce safety risks and deep dissatisfaction for many families. The contrast between glowing and damning reviews implies variable performance across floors, units, or staff shifts rather than uniform quality.
Recommendations for families and stakeholders: If considering Trenton Gardens, probe for specifics about the unit where a loved one would be placed (which floor, staffing levels, recent inspection results), ask about medication administration protocols and error mitigation, verify how residents with mental health needs are cohorted and supervised, and request timelines for outstanding maintenance items. For the facility and management, priorities should include addressing sanitation and pest control, fixing elevators and bathroom fixtures promptly, improving medication safety checks, clarifying admission criteria to avoid unsafe roommate pairings, and rebuilding family communication and responsiveness. In summary, while there are clear examples of excellent, compassionate care within this facility, systemic cleanliness, maintenance, safety, and management issues create significant variability in resident experience and substantial concerns that should be investigated and resolved.
