Overall sentiment across the reviews of The Residence at Voorhees is strongly positive with repeated, emphatic praise for the staff, programming, and the smaller, home-like community atmosphere. The dominant theme is that frontline caregivers — aides, nurses, and activities staff — are consistently described as kind, attentive, compassionate, and personable. Multiple reviewers name and commend executive leadership (several references to the executive director and named staff such as Tina and Lee Gillis), noting hands-on management, responsiveness, and visible engagement with residents. Families frequently report peace of mind, steady communication from staff, and tangible improvements in residents’ mood, appetite, socialization, and cognitive engagement after moving in.
Activities and social life receive exceptionally strong marks. Reviewers repeatedly highlight a broad, lively activities program that includes arts and crafts, games (Wii bowling, hallway bowling, bingo, poker nights), exercise classes (yoga, Tai chi), live music, movie screenings, outings to restaurants and shopping, therapy animals, and frequent themed events (holiday celebrations, Superbowl parties). The activities director is frequently singled out as energetic and effective. During the COVID period, reviewers note creative approaches to keep residents engaged (singing in doorways, socially distanced events, daily conference calls), with several statements that the community remained COVID-free for residents and continued programming safely.
Dining and food quality are generally viewed as a strength by many reviewers — the community has an on-site chef, meals described as homemade and varied, with special-diet accommodations and high marks in several accounts. Several reviewers mention gaining weight, enjoying food from scratch, and specific positives like homemade potato chips and special dinners. At the same time, dining impressions are mixed: a notable minority report very poor meals (described as inedible), early dining problems that required workarounds (hot plate provided), and at least one report of pest issues in or around the dining area. Special-diet handling (low-sodium meals, etc.) is available and appreciated by families who needed such services.
Facility, layout, and atmosphere are frequently praised: the building is described as clean, bright, beautifully decorated, and well-maintained, with manicured grounds, a welcoming lobby, and apartment-style rooms that include kitchenettes in studios and one-bedroom units. Many reviewers value the small size (approximately 66 beds) for its family-like environment and increased staff familiarity with residents. Some specifics to note: room sizes are often cited as modest (around 300–350 sq ft), which some families find adequate while others find too small. A limited number of rooms have patios/sliding glass doors. Accessibility features are present (wheelchair-accessible bathrooms and accessible showers in some units), but a few reviewers flagged step-in showers and certain entries as potential fall risks.
Care quality and safety: while most reviews praise direct care, a cluster of concerning reports highlights inconsistent clinical practices and safety lapses. Specific issues raised include nighttime understaffing and lack of attention during nights, slow response times to call buttons and failures of the button system, residents being stranded in dining or bathrooms, a reported bed-related injury and stained rug, an alleged room security breach causing family unease, and a very serious claim of a patient who died after five days in the community. A few reviewers described unilateral withdrawal of services or removal of medications tied to fee disputes, creating distrust. There are also comments about nursing/medtech turnover and some back-office dishonesty or poor handling of billing and communication. These negative but less frequent reports suggest variability in clinical consistency and back-office practices that can significantly affect individual experiences.
Management, pricing, and transparency: many reviewers praise management and sales staff for helpful tours, clear explanations, and supportive transitions (including rehab-to-permanent moves). Numerous families express appreciation for an accommodating, personal approach and cite specific staff for responsiveness. Conversely, pricing structure—often a la carte—generated repeated comments that final costs can be higher than expected due to add-on charges for medication administration, dining assistance, laundry, and extra housekeeping. Several reviewers complained about price increases, perceived profit-driven decisions, or lack of transparency around extra fees. A few accounts describe abrupt service changes or unilateral fee-driven actions that led to distrust and, in one case, withdrawal of care. Medicaid-bed availability was also mentioned as a concern by a couple of reviewers.
Memory care experiences vary and are a notable pattern: while some reviewers indicate good care in memory services, multiple reviewers specifically warn that the memory care area is isolated, with limited interaction and engagement, and one or more recommend against it for memory-impaired loved ones. This is a recurring caution that families seeking strong, interactive memory care should ask detailed questions and observe the memory unit’s programming and staffing during a tour.
In summary, The Residence at Voorhees is repeatedly commended for its caring, engaged staff, strong activity programming, clean and attractive atmosphere, and an intimate, family-like community that many residents and families find revitalizing. Most accounts emphasize meaningful personal attention, good food, and a lively social calendar. However, potential residents and families should also investigate inconsistently reported areas: dining variability, nighttime staffing and call response reliability, safety incident history, laundry and back-office practices, pricing transparency due to a la carte charges, and the specifics of the memory care program. Prospective families would be well-advised to do an in-person tour (including a meal sampling), ask for recent incident logs and staffing ratios (especially overnight), clarify all fees in writing, and directly observe or inquire about memory-care activity levels and emergency response systems before deciding.
