The reviews for Twin Cedar's Assisted Living are mixed and show a clear division between strong praise for direct care staff and serious concerns about management, services, and the physical property. On the positive side, multiple reviewers highlight that caregivers are compassionate, knowledgeable, professional, and genuinely caring. Descriptions such as helpful, sympathetic, dedicated, and friendly appear repeatedly, and a number of reviewers explicitly say they would consider the community or give it a high rating. Practical positives include a clean interior, a cozy small-facility atmosphere, an on-site salon, a dining area, and at least some reports of great meals. One reviewer specifically notes a family member (their dad) likes living there, which underscores that some residents and families have strongly favorable experiences.
However, several reviews raise significant and specific concerns that should not be overlooked. The most alarming allegations include claims that overnight staff sleep in patients' beds and that workers are unskilled or lazy. There are also accusations that the owner exploits residents financially and that some staff or the owner can be "mean." These kinds of complaints point to potential problems with supervision, training, and management culture. Multiple reviewers also express doubt about the overall quality of care based on these observations.
Facility- and service-related issues appear frequently as well. While the interior is generally reported as clean, it can feel dated, and the exterior is described by some as unclean or unkempt, which contributes to a negative first impression. Several amenities are missing or limited: reviewers note there is no exercise room and no dedicated visiting area, and there are reportedly few or no organized activities for residents. Dining feedback is mixed — some say meals are great, while others report insufficient food. Additionally, reports of residents smoking outside are mentioned as a negative factor affecting the environment.
Taken together, the reviews suggest a polarized resident experience: strong, warm personal care from many caregivers contrasted with troubling reports about staffing practices, management, and certain facility shortcomings. The recurring positive theme is the quality of direct caregiving relationships; the recurring negatives center on management behavior, staffing reliability/competence, lack of activities and amenity gaps, and exterior cleanliness. Prospective residents and families would likely benefit from an in-person visit focusing on: verifying staffing patterns (including overnight supervision), asking about staff training and turnover, inspecting exterior and interior maintenance, reviewing activity and meal plans, and discussing financial/management policies with leadership. If the serious allegations (overnight staff sleeping in beds, owner misusing resident funds) are a concern, checking state inspection reports or licensing complaints would be an important next step before making a decision.
