The reviews for Cedar Ridge present a highly mixed portrait: many reviewers praise the clinical staff—particularly nurses, therapists, and on-site physicians—for compassionate, skilled, recovery-focused care, while a substantial number of accounts describe troubling management, communication, and safety issues. Positive reviews emphasize strong rehabilitation outcomes, attentive therapists, daily sanitizing, and personal touches such as staff greeting residents by name. Several families reported comfortable stays, effective rehab, and compassionate end-of-life experiences; a subset explicitly said they would return or recommend the facility.
Clinical care and staff behavior are recurring, but conflicting, themes. Multiple reviewers singled out nurses and therapists as hardworking, knowledgeable, and caring; these staff members are credited with successful rehab, clear patient progress, and supportive interactions during difficult moments (including end-of-life care). Conversely, other reviews report inconsistent nursing quality, episodes of neglect (e.g., unmet basic grooming needs, residents left unattended), short-tempered or unfriendly staff, and examples of staff refusing to cooperate with physicians. This split suggests variability across shifts, units, or time periods: some teams consistently perform well while others fall short.
Management, communication, and administrative trustworthiness are major areas of concern. Several reviews use strong language about dishonest or "sleazy" administration, citing missed appointments, poor admissions follow-up, miscommunication, and even allegations of billing manipulation. Families reported calls not returned, inconsistent follow-through, and instances of improper discharge handling (including being met outside in a wheelchair), which raised questions about transparency and resident dignity. A number of reviewers linked these problems to understaffing or inexperienced managers; however, there are also reports that new management has produced noticeable improvements, indicating leadership changes may be having an effect.
Safety and infection control are highlighted by serious complaints. Multiple reviewers reported COVID-19 outbreaks with restricted visits and poor communication about those events; at least one reviewer alleges a COVID-related death. There is also an allegation that a resident contracted C. difficile while at Cedar Ridge. These accounts raise important concerns about infection prevention practices and crisis communication. At the same time, other reviewers praised daily cleaning and sanitizing routines, suggesting that infection control performance may have varied by period or that incidents were handled differently across units.
Facilities, dining, and daily life receive generally positive but uneven feedback. The building is repeatedly described as clean, calm, and comfortable; staff engagement and family involvement are often noted as strengths. Meals receive mixed ratings—some describe good food and friendly kitchen staff, while others found inconsistency in portions and quality (one explicit 3.5/5 rating). Activity levels and family-friendly policies are listed as positives by multiple reviewers.
Notable patterns and recommendations: the reviews indicate a polarized experience—either very positive clinical and compassionate care from certain staff, or serious administrative, communication, and safety lapses that significantly harmed families’ trust. Recurrent red flags include alleged mishandling of belongings, missed or forced therapies, potential billing concerns, poor discharge processes, and infection outbreaks. Prospective residents and families should consider visiting, ask specific questions about current management and turnover, review infection-control policies and recent outbreak history, verify how discharge and billing are handled, and request to meet therapy and nursing staff who will be directly responsible for care. If possible, get written descriptions of care plans, staffing ratios, and pandemic or infection-response protocols.
In summary, Cedar Ridge demonstrates strong caregiving and rehabilitation capacity in many accounts—particularly among nurses, therapists, and some physicians—but persistent and serious administrative, communication, and safety complaints create notable risk. Recent comments about new management and improvements are encouraging, but the high variability in experiences suggests families should perform careful, current, and direct due diligence before committing to this facility.
