Overall sentiment across the San Juan Center reviews is mixed but centers heavily on two consistent themes: staff and therapy teams receive frequent praise for compassion and effectiveness, while facility condition and care consistency raise serious concerns in multiple reports. Many reviewers emphasize that PT/OT are standout services — therapists are described as knowledgeable, hands-on, and instrumental in fast, successful rehabilitation. Numerous families express appreciation for discharge planning, individual attention from CNAs and nurses, and staff who treat residents like family. Activities programming (arts & crafts, Bingo, puzzles, church services) and holiday/community events are commonly highlighted as strengths that support resident engagement and socialization.
Staffing and interpersonal interactions are a dominant positive theme. Many reviews call out friendly, courteous door staff, warm nursing and caregiving teams, and helpful support staff (maintenance, shower techs, housekeepers). Several reviews specifically name and praise individual employees and teams for being attentive, communicative, and professional. Visitor-friendly policies (allowing dining with residents), secure entry, clean rooms, pleasant outdoor spaces and patios, and posted activity schedules contribute to a generally welcoming environment for many families and residents.
Contrasting strongly with those positives are repeated reports of inconsistent clinical care and safety lapses. Multiple reviewers recount slow or absent responses to call lights, delays that contributed to falls or prolonged waiting for help, missed hourly checks and vital-sign monitoring, and medication mistakes or forgotten medications. Some families describe nurses who were inattentive, unresponsive, or even dismissive. There are several alarming reports alleging neglect or abusive behaviors — bruises, extreme weight loss, skin tearing from forceful handling, and strong odors of urine — that led some families to transfer loved ones out of the facility. A few reviews specifically mention delays or refusals to send residents to the ER for dehydration or other urgent issues, which raises important safety concerns.
Facility condition and environment are another area of notable variability. Many reviewers say rooms and common areas are clean and tidy, praising housekeeping and specific staff members. At the same time, numerous reviews describe the building as old, dated, or depressing, with broken furniture and aging equipment (including old electric beds), cramped or shared rooms that provide minimal privacy, and limited parking. Some reviewers reported inconsistent housekeeping with odors in parts of the facility. These mixed observations suggest that cleanliness and upkeep may vary by unit or shift, and that the infrastructure itself may be past prime in places.
Dining and dietary concerns appear in multiple reviews: while several families praise meals, snacks and dietary service, others report failures to follow dietary restrictions (not receiving a diabetic diet) or general dissatisfaction with dietary attention. Activities and social programming receive broadly positive feedback; reviewers commonly mention engaging options, the activity director, and opportunities for exercise and social interaction that contribute to a resident’s quality of life.
Management and administration receive mixed marks. Many families commend admissions and administrative staff for being organized and welcoming, noting efficient check-in, security procedures, and supportive discharge planning. Conversely, some accounts report rude administrative behavior, insurance or bureaucratic hurdles when attempting transfers, and a perception that management is reactive rather than proactively resolving recurring problems. Several reviewers urge that family oversight proves necessary to ensure consistent care — an indicator of variability across shifts and staff.
In summary, San Juan Center demonstrates clear strengths in rehabilitation services, activities programming, and in many cases, compassionate front-line staff who support residents and families. However, there are repeated and serious reports of inconsistent nursing care, safety lapses, and troubling allegations of neglect or abuse that cannot be overlooked. The physical plant is described as aging and in need of updates in places, and administrative barriers and variability in housekeeping add to the concerns. Prospective families should weigh the strong therapy and activity offerings and many positive staff interactions against the documented safety and consistency issues. If considering San Juan Center, it is advisable to visit multiple times, ask specific questions about nurse-to-resident ratios and incident reporting, verify how dietary and medication orders are managed, and maintain active family oversight during stays, especially for residents with high clinical needs.
