Red Rocks Care Center

    3720 Church Rock St, Gallup, NM 87301
    • Assisted Living
    • Memory Care
    • Skilled Nursing

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    Tour Type

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Coordination with health care providers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Special dietary restrictions

    Room

    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Telephone
    • Wifi

    Transportation

    • Transportation arrangement (medical)
    • Transportation to doctors appointments

    Common areas

    • Beauty salon
    • Dining room
    • Garden
    • Outdoor space

    Community services

    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Scheduled daily activities

    Reviews

    4.29·(98)

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.9
    • Staff

      4.3
    • Meals

      3.0
    • Amenities

      1.8
    • Value

      1.0

    Pros

    • Compassionate and attentive nursing staff
    • Knowledgeable rehabilitation team (physical and occupational therapy)
    • Friendly and helpful front-desk and support staff
    • Clear and timely family communication and condition updates
    • Personalized, small-facility feel for many residents
    • Clean rooms and maintained common areas
    • Engaging activities and social programming
    • Flexible visitation options (window and virtual visits)
    • Holiday and culturally relevant programming
    • Hands-on, proactive management and customer service
    • Skilled short-term rehabilitation and discharge support
    • Multilingual staff availability (including Navajo)

    Cons

    • Inconsistent clinical oversight and incident response
    • Slow response to resident call-bells and requests
    • Staffing shortages and high staff workload
    • Aging physical plant and worn furnishings
    • Inadequate in-room amenities and equipment availability
    • Variable meal quality and limited fresh produce options
    • Uneven visitor reception and front-desk communication practices
    • Poor temperature control and ventilation in some areas
    • Gaps in care-transition coordination and discharge handling
    • Staff conduct and communication tone
    • Limited funding impacting maintenance and supplies
    • Inefficient phone and call-transfer systems

    Summary of reviews

    The reviews for Red Rocks Care Center are mixed but show clear patterns. Many family members and residents praise the staff — nurses, certified nursing assistants, therapists, and social services — for compassion, attentiveness, and clinical skill. Physical and occupational therapy teams receive frequent positive mention for helping residents regain strength, and several accounts describe successful short-term rehabilitation stays and effective discharge planning. Communication with families is often highlighted as a strength: staff contact families with condition updates and facilitate virtual or window visits when needed.

    At the same time, there are recurring operational concerns that prospective families should consider. Several reviewers describe slow response times to call-bells and delays attending to resident needs, which reviewers attribute to staffing levels and workload. A number of comments identify gaps in clinical oversight and incident response, including transfers to acute care; these items suggest variability in clinical consistency rather than uniform care deficiencies. Staffing shortages and busy shifts are referenced in multiple contexts and appear to contribute to responsiveness and continuity challenges.

    Physical environment and amenities are another notable theme. The facility is described as older, with worn furniture and some missing in-room amenities such as televisions or remotes; reviewers explicitly connect limited maintenance and appearance to constrained funding. Ventilation and temperature control issues are also reported in some areas. Conversely, many reviewers found rooms and common areas clean and appreciated holiday programming, an active activity calendar, and culturally appropriate offerings.

    Dining and nutrition receive mixed feedback: some families praise meals and the dining experience, while others indicate inconsistent food quality and a desire for more fresh fruits and vegetables. Management and leadership elicit both positive and negative impressions — proactive, hands-on managers and helpful staff are praised in some accounts, while other reports raise concerns about the tone of communication from certain leaders and confrontational interactions. A few severe individual incidents (hospital transfers and end-of-life concerns) are described; these are serious and merit follow-up with the facility and regulatory records for anyone considering placement.

    In summary, Red Rocks Care Center appears to provide compassionate, therapy-focused care and strong family communication for many residents, particularly in short-term rehab contexts. At the same time, operational vulnerabilities — notably staffing levels, call-response timeliness, aging infrastructure, and inconsistent meal and amenity provision — are recurrent issues. Prospective residents and family members should weigh the facility’s strengths in hands-on care and therapy against these operational factors, and consider direct questions about staffing ratios, incident reporting and follow-up, room amenities, and ventilation/maintenance plans during a tour.

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    Medicare Ratings

    4·/ 5
    • Overall

    • Health Inspection

    • Staffing

    • Quality Measures

    Ratings from the U.S. Centers for Medicare & Medicaid Services (Care Compare). View on Medicare.gov

    Location

    Red Rocks Care Center is located at 3720 Church Rock St, Gallup, NM, 87301.

    About Red Rocks Care Center

    Red Rocks Care Center sits out on Churchrock Road in Gallup, New Mexico, and the place is managed by Gandhi Anyanhun, with Justin Hook as the administrator and Michele Tom handling admissions and marketing while Greta Rucker oversees rehabilitation, bringing years of know-how in physical therapy to the team, and when you walk in you'll see roomy activity areas, both private and shared rooms, and some nice views from the windows because of its quiet suburban setting, and you might notice they've kept comfort in mind with air conditioning, individual temperature controls, a smoke-free environment, and lounge spaces where folks gather for activities, games, or just a chat. Safety features like an alarm system help residents with memory troubles, and there's an enclosed courtyard for fresh air without worry, with things set up to make moving around easy and social. Residents have access to daily housekeeping, laundry, beauty salon or barber services, and in-room dining if they'd rather eat by themselves or feel under the weather, and for bigger family gatherings the staff opens up private dining rooms. There's mail, newspapers, pharmacy deliveries, phone and wireless internet, so it's fairly easy to keep up with the world or loved ones.

    The center mostly serves as a skilled nursing facility and it provides help for post-hospital recovery, short-term rehab, long-term stays, and respite care, where folks needing a break in caregiving know there's 24-hour help on site and a full schedule of supervision, and for those kinds of needs Red Rocks uses the Accunurse voice-activated care delivery system, which means care gets tailored to each resident's needs in real-time. Nursing services run day and night, and specialty services cover diabetes management, IV needs, orthopedic rehab for new joints or injuries, wound and colostomy care, and even dementia supports. When needed, people can receive help with pain management, medication, and dietary restrictions. Therapy services, including physical, occupational, and speech therapy, are provided every day from 7 in the morning to 7 at night, and there's a focus on building independence through restorative care, case management, and planning for discharge. The place works with Medicare, Medicaid, and most private insurance.

    Red Rocks also covers social and psychological services, interpreter help if English isn't spoken, and manages home health, hospice, palliative care, as well as Medicaid HCBS services as part of the Alliance for Care at Home. Recreational programs fill up the days with activities, culture, worship, and educational sessions, and transportation is handled for outside appointments or events. Staff gives medication help, dietary advice, and has a full care team around the clock; there's dietary and nutrition support, and attention to each treatment plan so every resident is managed on a personal level. For families looking for safe and consistent care for their loved ones, especially those needing long-term help or specialized recovery, Red Rocks Care Center's a place with all the basics covered-rooms for comfort, nurses on call, routines for wellbeing, and management who've seen a lot and know how to keep things running smooth, and while there's a lot going on, it all seems set up to let folks live with routine, care, and a little peace of mind.

    People often ask...

    Red Rocks Care Center offers assisted living, memory care, and skilled nursing.

    There are 9 photos of Red Rocks Care Center on Mirador.

    The full address for this community is 3720 Church Rock St, Gallup, NM 87301.

    No, Red Rocks Care Center does not offer respite care. Respite care in assisted living communities provides temporary, short-term relief for primary caregivers by offering professional care for their loved ones. It allows individuals to stay in an assisted living community for a limited time, giving caregivers a break while ensuring residents receive necessary support and assistance with daily activities.

    Disclaimer

    Mirador Living is not affiliated with the owner or operator(s) of Red Rocks Care Center. The information above has not been verified or approved by the owner or operator. For exact information, please contact Red Rocks Care Center directly. There is no cost for this service. We are compensated by the community you select.

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