Overall sentiment across the reviews of Daughters of Sarah Community for Seniors is sharply mixed, with a strong divide between high praise for the rehab services and many individual staff members, and serious, repeated complaints about staffing levels, management practices, safety, and inconsistent day-to-day nursing home care. A large number of reviewers describe exceptional therapy and rehabilitation outcomes: skilled physical and occupational therapists, frequent therapy sessions on some stays, and clear stories of residents improving enough to return home earlier than expected. These positive experiences are often paired with praise for compassionate CNAs and nurses who provide hands-on care, frequent family communication, and personalized meal service. Multiple reviewers highlighted the facility's pleasant physical environment in many areas: private single rooms with bathrooms, well-decorated lounges, courtyards and attractive outdoor grounds, synagogue services and rabbinical visits, abundant activities (piano player, New Year's Eve party, weekly current events, dancers, musical events), and a generally warm, homey atmosphere on certain units or shifts.
However, the most frequent and striking criticisms relate to understaffing and inconsistent staffing quality. Many reviews report staffing shortages that lead to long waits for help with toileting and transfers, missed showers, missed medications (including an insulin lapse), aides hiding or being unresponsive, and long waits after falls. Weekend coverage is repeatedly called out as significantly worse than weekdays, and families describe frequent reliance on agency staff who do not know residents' needs. Several reviewers reported serious clinical safety events or lapses: delayed assistance after falls, open wounds reportedly misrepresented as benign, worsening conditions such as PAD and gangrene not being handled appropriately, and instances where residents were found injured (black eyes, skin tears). There are also disturbing, specific allegations including forced-feeding, personal items reportedly taken after death, a broken bed rail contributing to a fall, and residents left soiled for long periods. Some reviewers explicitly described conditions they felt were neglectful or criminal.
Management, leadership, and organizational culture emerge as another consistent theme. Multiple reviewers criticize administration and HR for favoritism, poor communication, rehiring or defending banned employees, and general mismanagement. These complaints are often linked to perceived cost-cutting measures and benefit erosion that negatively affect frontline care. Conversely, several other reviewers praise particular leaders and managers (for example, Colleen Vincent and some named nurses/coordinators), describing prompt responses and staff who know residents' idiosyncrasies. This suggests variability in leadership experience across units or shifts rather than uniform institutional excellence or failure.
Dining and dietary services show a split pattern. Many reviews praise the dining experience: cheerful dining rooms, good food, the ability to order meals to the room, and accommodating picky eaters. The rehab population in particular was often said to receive personalized meals. On the other hand, there are repeated reports of slow food service, desserts served before entrees, frequent shortages of staple items (milk, orange juice, peanut butter), and significant complaints about the kitchen's handling of kosher dietary laws — including allegations of cross-contamination and staff mocking religious practices. These contested accounts highlight both strengths in hospitality and serious cultural or operational failings affecting religious residents.
Cleanliness and facility maintenance are described inconsistently. Many reviewers report clean hallways, up-to-date spaces, and well-kept common areas. Yet other reviews describe dirty conditions, deteriorating infrastructure, and specific maintenance failures (broken bed bars, doors left closed). These contrasts often align with the same pattern seen elsewhere: positive experiences tied to certain units, shifts, or staff; negative experiences tied to understaffed periods, management lapses, or particular problem units (the 'Red unit' is named repeatedly as providing poor care compared with praised rehab units).
Communication, family engagement, and administrative processes also vary. Numerous reviewers appreciate frequent family updates, timely billing, Medicaid assistance, and staff who treat family members respectfully. At the same time, complaints include phone line problems, social workers who are unresponsive or unprofessional, favoritism in communication, and inconsistent discharge or hospital transfer management. These issues compound the distress families feel when care lapses occur.
In summary, Daughters of Sarah presents as a facility with real strengths — notably a strong rehab program, many dedicated and compassionate frontline staff, private rooms, active programming, and several examples of outstanding care and recovery. However, these positives coexist with recurring, serious concerns around understaffing (particularly on weekends), inconsistent quality between units, management and HR problems, safety incidents, and some troubling allegations about neglect and disrespect for residents' religious needs. Prospective residents and families should weigh the clear rehabilitative capabilities and many highly positive caregiver accounts against the substantial number of reports describing lapses in basic nursing care, safety, and management. If considering this facility, ask targeted questions about the specific unit of placement, staffing levels at nights and weekends, medication and wound care protocols, kosher/dietary policies if relevant, and incident reporting/oversight — and if possible, seek recent references from families whose loved ones stayed on the same unit and shift pattern you expect to experience.
