Overall impression: Reviews for Lawrence Nursing Care Center are highly polarized, showing a sharp divide between strong praise for the rehabilitation/therapy program and certain individual staff members, and serious, repeated concerns about basic nursing care, sanitation, safety, and management practices. Many families report outstanding physical and occupational therapy experiences that led to meaningful functional improvement, while others recount severe neglect, safety incidents, and facility-wide hygiene problems. The net picture is one of inconsistent care quality: exceptional performance in some areas (notably rehab) coexisting with critical failures in others (notably hygiene, nursing oversight, and safety).
Care quality and rehabilitation: The most consistent positive theme across reviews is the rehabilitation team. Multiple accounts praise physical and occupational therapists for being knowledgeable, attentive, motivating, and effective—helping residents regain mobility and independence. Several reviewers specifically say therapy was “outstanding,” “amazing,” or “#1,” and credit therapists with successful recoveries. Social workers and some nurses are also frequently singled out for compassion and support; named staff (e.g., Ifeanyi, Carlo, Elizabeth, Andgie/Angie) receive direct commendation. These positive experiences are strong and recurring enough that many families explicitly recommend the facility on the basis of rehab services alone.
Nursing care, personal care, and staffing: In contrast to the rehab praise, numerous reviews describe worrisome lapses in basic daily care. Reported problems include residents being left drenched in urine or feces, lack of bathing and oral hygiene, bedsores, missed medication doses or medication errors, and inadequate assistance with activities of daily living. Families report that staffing is inconsistent and often insufficient, contributing to rushed, inattentive, or neglectful caregiving. While some staff are described as caring and attentive, others are portrayed as unprofessional, rude, or hostile. This mix produces highly variable experiences depending on shift, unit, or specific caregivers on duty.
Facility, cleanliness, and dining: Facility-related complaints are frequent and significant. Multiple reviewers mention strong urine and feces odors, dirty bathrooms, dated or poorly maintained rooms, and a general lack of cleanliness. Some families report sanitary issues severe enough to prompt inspections and complaints to state agencies. Dining impressions vary: a number of reviewers praise the food, but others describe meals as non-nutritious and tasteless. There are also reports of missing hygiene supplies. The facility is described by some as undergoing renovations, and a minority of reviewers note visible improvements, but pervasive sanitation complaints suggest systemic environmental and housekeeping problems remain.
Safety, incidents, and regulatory concerns: Several reviews describe serious safety incidents: falls that apparently received delayed or no medical attention, bedsores, medication mistakes, alleged CNA abuse, theft or loss of personal items, and extremely troubling accounts related to deaths or missing information about a resident’s remains. Families report filing complaints with the Department of Health and the state attorney general, but some state that regulatory involvement produced little change. Multiple reports also allege slow emergency response and insufficient life-saving readiness. These are high-severity issues that go beyond mere dissatisfaction and suggest systemic lapses in clinical oversight and accountability for resident safety.
Management, communication, and variability: Reviewer opinions about leadership are mixed. Some families praise responsive, hands-on administrators (several mention an administrator named Ben) and note that management addressed concerns when brought forward. Others criticize nursing management and named supervisors as unprofessional and ineffective. Family communication emerges as a recurring problem in negative reviews—relatives describe difficulty getting timely or truthful updates about a loved one’s condition. The combination of praised administrators and reported management failures indicates uneven leadership and inconsistent implementation of policies.
Overall patterns and takeaways: The dominant pattern is inconsistency. Strengths are concentrated in the rehabilitation department and in the conduct of specific staff members who provide compassionate, effective care. Weaknesses are systemic and include hygiene, basic nursing care, safety, staffing levels, and communication. These negative issues recur across many reviews and include high-severity allegations (neglect, abuse, medication errors, theft, and mismanagement around deaths) that prompted regulatory complaints. Prospective families should weigh the strong rehabilitation reputation and named compassionate staff against frequent, serious reports of neglect and unsanitary conditions. For short-term rehab patients with careful oversight and advocacy, the facility’s therapy program may offer substantial benefits. For long-term residents needing consistent personal care, the reviews raise substantial caution: frequent monitoring, frequent visits, clear communication with staff, and verification of care practices would be essential. Regulators’ involvement and some reports of renovations indicate attention to problems in some instances, but the breadth and seriousness of complaints suggest persistent, systemic issues still need to be resolved.
