The reviews for Sunrise Manor Nursing Home are strongly polarized and reveal deep inconsistency in the resident experience. A substantial portion of reviewers praise the rehabilitation program, physical therapy staff, select nurses and front-desk personnel, and describe a warm, family-like atmosphere. Several families and residents reported excellent outcomes from therapy, attentive daily checks, courteous maintenance, a motivating activities team, and administrators or social workers who helped with discharge planning and patient needs. Specific staff members (named in reviews) received repeated positive mentions for being caring or effective. For some residents the facility felt small and homelike, clean, and supportive — enough that they would recommend Sunrise Manor.
However, alongside those positive comments are numerous, serious negative reports that raise safety and quality-of-care concerns. Multiple reviewers described understaffing, long nurse response times, and episodes where patients were left unattended for hours. There are repeated allegations of medical neglect ranging from delayed or missing personal care (e.g., not cleaned after incontinence) to more alarming reports of dehydration, severe malnutrition, pneumonia associated with prolonged bed rest, bed sores, falls, and even deaths. Several reviewers explicitly alleged that medication practices were unsafe — including meds given without physician consent, medications not charted, mistimed doses, and possible overmedication causing excessive drowsiness. These are high-risk issues that appear in multiple reviews and account for much of the deeply negative sentiment.
Facility condition and infection control are other areas of conflicting feedback. Some reviewers stated the building and rooms were clean, well-kept, and neat, while others described strong urine odors, dirty environments, run-down interiors, and unsafe or broken equipment (broken bariatric beds, too-small walkers, broken wheelchairs). Privacy concerns were raised — shared rooms with inadequate curtains and gowns not provided — alongside reports of rude or unprofessional treatment by some aides and nurses (yelling at patients, screaming, or being arrogant). These descriptions suggest variability by unit, shift, or staff assignment rather than uniform facility-wide practices.
Dining and nutrition receive mixed reviews as well. A number of reviewers criticized the food as substandard, unhealthy (high in carbs/sugar/sodium), or not appropriate for diabetic patients. Conversely, other reviewers specifically praised the cafeteria, labeled the food excellent or A+ and recommended the facility. This again points to inconsistent experiences that could stem from menu variability, special-diet management problems, or differences between short-term rehab and long-stay meal services.
Management, communication, and administrative practices are similarly mixed and sometimes problematic. While some reviewers found administrators and social workers to be supportive and effective, other accounts allege hostile interactions (yelling social workers), billing and insurance misrepresentations, denial of family access, suspected cover-up behavior, and even Department of Health involvement and investigations. Several families reported delayed notification about adverse events or deaths and expressed intent to sue. There are also mentions of HIPAA breaches and poor communication with families. These administrative issues compound clinical concerns and contribute strongly to families’ reported distrust.
Patterns and takeaways: the single clearest pattern across reviews is very high variability — a subset of staff (particularly therapy teams and certain nurses) receive consistent praise for good clinical work and compassionate care, while other staff, shifts, or units are associated with neglectful, unsafe, or unprofessional behavior. Serious allegations (medication errors, wounds, dehydration, deaths, DOH presence) appear repeatedly enough that prospective residents and families should treat them as significant concerns requiring direct verification.
If considering Sunrise Manor, an objective next step would be to confirm current regulatory status and complaint history with state health authorities, request recent inspection reports, and speak directly with administrators about staffing ratios, medication administration and charting policies, infection-control protocols, incident reporting, and how they handle wound care and falls prevention. Arrange an in-person tour during different shifts (including nights/weekends if possible), ask to see care plans, review menus for therapeutic diets, and request references from recent families whose loved ones completed rehab there. The reviews suggest the facility is capable of delivering excellent rehabilitation and compassionate care in many instances, but reviewers also document serious and potentially dangerous lapses that warrant careful, up-front assessment and ongoing monitoring if you choose Sunrise Manor.
