Overall sentiment in the reviews is highly mixed and polarized. A substantial portion of reviewers strongly praise the people who work at Sunset Nursing & Rehab Center — nurses, CNAs, therapy staff, front-desk personnel, maintenance, and at least one named administrator are repeatedly called compassionate, attentive, and professional. The therapy/rehab department receives particularly consistent commendations for helping residents regain mobility and independence, and activities programs are frequently described as engaging and morale-boosting. Multiple reviewers describe the facility as welcoming, family-like, and in many cases clean and well-maintained with pleasant outdoor spaces. Those positive reports often emphasize individualized attention, successful therapy outcomes, and staff members who go out of their way to help residents and families.
Counterbalancing those positives are numerous and serious negative reports that raise major safety and quality-of-care concerns. A recurring and dominant theme is understaffing: reviewers cite short-handed shifts, inadequate nurse-to-resident ratios, night shifts that are especially thin, and long staff hours (one reviewer mentioned 16-hour shifts). Many reviewers directly link understaffing to neglectful outcomes — residents left soiled in urine or feces for extended periods, missed or infrequent bathing, inadequate help getting residents out of bed, residents sleeping in urine, and reported development of bedsores. Several reviewers cite sanitation problems such as persistent urine odor, sticky floors, soiled utility rooms, and faults in the laundry system that result in missing blankets or residents receiving others' clothing. These accounts include strong language about state violations, uncorrected safety issues, and even recommendations by some families that relatives be removed due to risk.
Staffing and staff behavior are described in polarized terms. Many reviews single out staff members and departments as exceptional — nurses and CNAs who are patient, kind, and skilled; PT staff who are above and beyond; maintenance that 'went out of their way'; a helpful case worker; and friendly front-desk staff. Conversely, other reviewers describe unprofessional or uneducated staff, specifically naming a nurse (Linda) as unprofessional, and characterize turnover and ownership changes as contributing to inconsistent care. This variation suggests significant differences in resident experience depending on shift, unit, or which staff are on duty. The positive presence of administrators and some leaders is noted, but some families express concerns about management transparency, billing issues, and the effects of leadership changes.
Facility condition reports are also mixed. Several reviewers praise clean rooms, a smooth admission process, well-kept grounds, and attractive common areas, while many others report sanitation failures: urine smells, soiled laundry, dirty rooms, inadequate showering, and sticky or unclean floors. These conflicting observations could reflect improvement over time, differences between units, variations between day and night shifts, or inconsistency caused by staffing shortages. The presence of both clean and dirty reports is an important pattern: while parts of the facility and some shifts appear to meet expected standards, there are enough serious cleanliness reports to consider them systemic and concerning.
Dining and activities are mostly positive in the reviews that mention them: activities are described as engaging and varied and special meals and events are noted as morale-boosting. However, a few reviewers reported residents being hungry after meals or not receiving adequate feeding assistance, again linking back to staffing shortages. Therapy and rehabilitation consistently receive high marks and are repeatedly recommended for those seeking rehab services.
Management, safety, and compliance emerge as critical areas to investigate further. Multiple reviewers referenced state violations, safety concerns, ownership changes, billing transparency problems, and visitor restrictions due to COVID-19. Some families explicitly expressed alarm (advising removal of relatives), while others said they were comfortable leaving loved ones in the facility under current conditions. Given the mix of strong praise and serious allegations, the pattern suggests uneven performance across shifts or units and possible deficiencies in oversight, staffing levels, infection control, and laundry/linen processes.
In summary, Sunset Nursing & Rehab Center shows a split profile: many families and visitors report compassionate, skilled staff, effective therapy, engaging activities, and attractive outdoor spaces, while a substantial number of reviews raise urgent concerns about understaffing, neglect, hygiene and laundry failures, bedsores, and potential regulatory violations. These divergent experiences point to inconsistent care that may depend on staffing levels, time of day, or individual unit management. Prospective residents and families should verify current state inspection reports, ask specific questions about staffing ratios and night coverage, observe cleanliness and staffing during visits, clarify laundry and linen procedures, and discuss care plans and communication processes with leadership before making placement decisions.
