Overall sentiment across the reviews is mixed to strongly negative, with stark contrasts between accounts praising individual staff members and therapy services and numerous reports describing neglect, unprofessionalism, and unsafe conditions. A minority of reviewers emphasize positive clinical outcomes — particularly rehabilitation successes, attentive physical therapy, and a few compassionate nurses or coordinators (one named therapy coordinator received explicit praise). These positive reports often highlight effective discharge planning and a sense of relief when a loved one made tangible progress toward returning home.
However, the dominant themes are serious concerns about basic care quality and facility operations. Many reviewers describe routine failures in activities of daily living support: residents left soiled, bed pans not changed for extended periods, insufficient assistance with toileting or bed mobility, and lapses in supervision — especially for residents with dementia. Clinical issues were also noted repeatedly: uncontrolled blood sugar, untreated urinary tract infections, influenza outbreaks, and at least one near‑fatal incident and multiple reports of deaths where families felt notification and follow‑up were inadequate. These clinical lapses are coupled with allegations of poor clinical staffing (periods with no nurses on the floor) and inconsistent competence among CNAs and nurses.
Staff behavior and communication emerge as another major pattern. Numerous reviewers report rude, dismissive, or lazy attitudes from nursing staff and CNAs; several describe yelling at residents or talking badly to them. Conversely, a subset of staff are described as professional and compassionate, indicating inconsistency in staff training, culture, or turnover. Communication with families is frequently criticized: calls and messages go unanswered, families report not being notified about falls or critical events, and there are complaints about the social worker and administration being unresponsive or dishonest. Language barriers and a lack of bilingual staff are mentioned as exacerbating miscommunication. Phone system problems and unreliable callbacks further undermine trust.
Facility condition and logistics problems are commonly cited. Many reviewers describe the building as run‑down and outdated, with persistent foul odors, dirty rooms, scattered trash, and inadequate housekeeping. Specific physical issues include overcrowded rooms (reports of up to four men in one room), small bathrooms, broken or cranky beds, broken TVs with limited channels, and elevators in need of repair. There are also complaints about basic supplies and access: ice, water, cups, pajamas, and urinals reportedly kept in a basement and not readily available to residents. Ongoing construction and upgrades were noted but often framed as insufficient to address the broader, systemic maintenance and cleanliness problems.
Complaints about property loss, theft, and administrative malfeasance are frequent and severe. Multiple reviewers allege stolen clothes, missing money, and incomplete return of belongings. There are also allegations of fraudulent paperwork and HIPAA misuse, contributing to calls from some families to close the facility and fire staff. These reports, combined with perceptions that management is focused on finances rather than resident welfare, create a strong theme of mistrust toward leadership.
Dining and activities receive mixed but mostly critical remarks. Some reviewers reported generally good food, but many more described poor food quality and instances where trays were removed after a resident had taken only a few bites. Social life and activities are described as lacking; residents aren’t taken out or engaged, and the facility’s programming appears minimal aside from a gym that some residents appreciated.
Patterns of inconsistency are perhaps the most notable takeaway: the facility is capable of delivering excellent rehab and compassionate care in some cases, but multiple and recurring reports show dangerous lapses in basic care, hygiene, communication, and stewardship of patient property. Because these problems touch on safety (falls not communicated, medical neglect), dignity (soiled residents, rude staff), and trust (theft, alleged fraud, unresponsive administration), potential residents and families should exercise caution. For families considering Grand Manor Nursing & Rehabilitation Center, it would be prudent to conduct in‑person visits, inquire about recent incidents and staffing ratios, verify how the facility handles notifications and complaints, ask for references from recent families with similar care needs, and consider alternatives if safety, cleanliness, or administrative transparency are not verifiably improved.
