The reviews paint a strongly mixed but patternable picture of St. Patrick's Home Rehabilitation and Health Care. Many reviewers praise specific strengths: a generally clean facility with a beautiful chapel and faith-based services, a welcoming and warm atmosphere, and standout rehabilitation services—particularly physical therapy and occupational therapy—which several families credited with meaningful recovery. Housekeeping, volunteers, and some nursing and administrative staff receive repeated positive notice. Short-term residents and respite patients often report good outcomes, effective intake, and attentive rehabilitation care.
Counterbalancing those positives is a recurring and serious set of operational problems that appear across many reviews. Understaffing is the most frequently cited concern: low staff-to-patient ratios lead to long call-bell wait times, delayed responses, inconsistent feeding or assistance, and missed hygiene care. Multiple reviewers described residents being left in soiled diapers for hours, being ignored (especially non-verbal residents), and inadequate dementia care. There are several reports of physical mistreatment or rough handling (including unexplained bruising), patients left unattended or found nude in rooms, and delays in addressing pain or injuries. These are safety-level concerns that some families found severe enough to file complaints with authorities.
Medication and valuables problems are another persistent theme. Reviews document medication delivery failures, uncommunicated medication changes, and situations where medications were not on the floor and had to be brought from home. Missing personal items are repeatedly mentioned—clothes, dentures, and valuables—along with allegations of theft and poor follow-through from management. Communication breakdowns with physicians and slow or inadequate hospital notifications compound the problem: families reported long delays before doctors were contacted and dissatisfaction with the responsiveness and effectiveness of medical staff.
The facility’s dining, activities, and communal services receive mixed marks. Many reviewers enjoy the religious services, music events, and recreational programming (games, parties, and stimulating activities), and they value the social aspects and the chapel. At the same time, food quality is described as inconsistent or bland; some reported that meals did not match menus and trays were left uneaten. Recreational programming appears strong in some units but lacking in others—some residents and families found the activity schedule engaging, while others found residents bored or under-stimulated, with a call for more culturally diverse programming.
Management and governance emerge as a divisive topic. Some accounts describe productive meetings with the Director of Nursing or admissions staff that led to supportive care and timely resolution. Other reviews depict unprofessional or dismissive behavior from admissions or management (including an incident in which a director yelled on a conference call), slow administrative follow-up, and a perception that care quality declined after a change in ownership. A few reviewers explicitly mention that this is a non-profit, faith-based facility that has experienced a decline in standards following acquisition by another organization; others note that the NYS Department of Health ratings are lower than expected. There are also reports of investigations and complaints filed with the city.
Location- and situation-specific patterns are visible: short-term rehab and therapy stays tend to be more successful and better staffed than long-term placements, where reports of neglect and inconsistent daily care are more common. Several reviewers explicitly say St. Patrick’s is a good or even the best rehab facility in the area for short-term recovery, while warning it may be unsuitable for long-term or memory care placements. Staffing variability by shift and unit appears to be a major driver of the uneven experiences—where teams are staffed and engaged, care is warm and effective; where staffing is thin or aides are inexperienced, families encounter neglect and safety lapses.
In summary, St. Patrick's Home offers clear strengths—especially strong physical and occupational therapy, a clean facility in many units, an active chapel and faith-based programming, and pockets of very compassionate, professional staff. However, pervasive concerns about staffing levels, inconsistent caregiving (especially for long-term or dementia patients), medication and personal-item security, hygiene and safety incidents, and uneven administrative responsiveness are significant and repeatedly voiced. Families considering this facility should weigh the strong rehabilitation reputation against reported systemic problems for long-term placements: ask detailed questions about staffing ratios by unit and shift, dementia-care protocols, medication handling, valuables policies, communication practices with families and physicians, and incident reporting and resolution processes before placing a loved one for long-term care.
