Citadel Rehabilitation & Nursing at Kingsbridge sits at 3400 Cannon Place in the Bronx, New York, and folks sometimes call it Highland View Care Center Operating Co., LLC, which is what it goes by legally, and it belongs to Citadel Health Group and is part of the NYSHFA NYSCAL organization. The facility has 400 certified beds, though people mention it as a 385-bed skilled nursing facility, and it serves residents who need nursing care, rehabilitation, supervision, and help with daily needs, whether they're staying short-term for recovery or living there for long-term care. Citadel's a for-profit home, inspected about once a year by New York State, and during its most recent check on February 4, 2022, it got five health citations and two fire safety citations, and in the last three years it's been fined twice-once for $81,202 and another time for $5,426-but hasn't had any Medicare payment denials. Medicare rates it a 1-star facility overall, which is much below average, and gave it a 1-star health inspection rating, 2 stars for staffing, and 4 stars for the quality of resident care, so some parts score higher than others-the quality measures for long-stay residents are actually quite good, hitting 5 stars, while short-stay residents get a 3-star score, and the staffing rating is "below average," based partly on nurse hours and staff turnover.
Some reviews say the building is clean but a bit dated, though the place tries to feel warm and comfortable, offering both private and semi-private rooms, large open areas for visits, and special spots like a library, outdoor patios, beauty salon and barber, smokers lounge, and even pet therapy, which some folks enjoy. For meals, a registered dietician oversees the kitchen, aiming to make the dining experience positive, and there are onsite services like WiFi, air conditioning, restrooms, parking, and even laundry service to help day-to-day living go more smoothly. The facility provides state-of-the-art therapy equipment for rehabilitation, has a therapy center, a sub-acute recovery program, and transitional care for residents recovering from illness or surgery, and staff create individualized care plans so that people can work to regain strength and independence after something like an injury or hospital stay.
Donna Risch, RN, works as Assistant Director of Nursing, and Bernalyn Gano, another Registered Nurse, leads some of the care teams, with Daisy Martinez, BSN RN, also on the nursing staff, while Jasmine Lewis, MBA, handles human resources for the home. The team consists of about 11-50 employees in total, aiming to provide caring and hands-on guidance with a focus on patient safety and recovery, though it's important to know that Citadel has a history of being cited for issues like abuse and neglect-including lawsuits, cases of residents leaving without permission, and troubles with bed rails, which have since been addressed, and these are real concerns that families should be aware of.
Citadel offers COVID-19 vaccination to residents and staff, with 85.5% of residents and all staff current on their shots. While the staff is often described as compassionate, and there's a focus on improving standards with help from leaders who have experience in both healthcare and legal matters, ongoing challenges around inspections and resident safety have kept the ratings lower than many would hope. The facility says it makes individualized care plans, provides rehabilitation to help residents get stronger, and tries to create a comfortable place for recovery, but it still faces criticism for systemic problems relating to safety and proper staffing, even while some areas, like long-term care quality, score much higher than others.
