Overall sentiment in the reviews is mixed but leans toward concern. Several reviewers praise the physical facility — describing it as clean, well-kept, with a nice layout, distinctive doors, a beautiful dining area, and an outdoor park for outings. Some families explicitly thank staff and report professional, respectful treatment and excellent medical care. The smaller size of the center is cited as a positive by some, giving a more intimate atmosphere and convenient location close to amenities.
However, a significant portion of reviews raise serious care-quality and safety concerns. Multiple accounts describe hygiene problems (soiled clothing left on residents, unaddressed sores, signs of possible infection), reports of missed hygiene and bathing (residents 'never showered'), and at least one allegation of a resident experiencing severe decline in mobility culminating in gangrene. There are also mentions of a resident developing a cold sore and at least one death during or after a stay. These reports suggest potential neglect and inconsistent clinical oversight in some cases.
Staffing and clinical service quality emerge as primary themes driving negative experiences. Many reviews report that staff are overworked and the facility is understaffed — too few nurses and CNAs to meet resident needs, leading to delayed medical attention, missed follow-ups, shortened or rushed therapies, and residents being left in bed for long periods. While some reviewers praise individual staff members as compassionate and professional, others describe unresponsive staff, unanswered phones, unmanned reception desks, and no callbacks from administration. The result described is inconsistent care quality: some residents receive attentive, dignified care while others suffer neglect or lapses in medical management.
Communication and administration are repeatedly criticized. Families report atrocious or vague communication from administration, difficulty reaching staff, and slow paperwork or transfers between floors. Several reviewers link poor communication to inadequate family engagement around activities and medical decisions. COVID-era restrictions and limited visiting hours are also mentioned as compounding family frustration; coupled with limited activity invitations and noisy activities adjacent to resident rooms, the social environment is described as lacking for some residents.
Facility features and amenities are a mixed bag. Positive remarks about cleanliness, dining areas, and safety features (such as exit-prevention buttons) contrast with negatives like large multi-bed rooms (four per room) that raise privacy concerns and complaints about availability of beds. Dining is described as "okay" by some — acceptable but not exceptional. The center’s smaller size and proximity to services are beneficial for some families but are also associated with limited capacity and occasional "shady" impressions or concerns about resources.
A clear pattern is variability: the same aspects are praised by some and criticized by others. Positive reports of professional, respectful care and clean, inviting facilities exist alongside troubling reports of neglect, poor hygiene, delayed medical care, and administrative unresponsiveness. The most frequently cited root cause for negative reports is understaffing/overwhelmed staff leading to inconsistent care and communication failures. Financial and availability concerns are also raised, with some reviewers perceiving that money or bed availability influences the level of care.
Bottom-line: The Plaza Rehab and Nursing Center appears to offer a pleasant physical environment with some capable and caring staff, but there are recurring, serious concerns about staffing levels, communication, clinical consistency, hygiene, and administrative responsiveness. Prospective residents and families should weigh the reported strengths (clean facility, good dining area, some excellent staff and care instances) against reports of neglect, delayed medical attention, and poor communication. If considering this facility, ask specific, documented questions about staffing ratios, infection prevention protocols, therapy scheduling, bathing/hygiene routines, call system availability in rooms, visitation policies, and how the facility communicates with families; request references and recent inspection reports to verify safety and quality measures.
