Overall sentiment across the reviews is highly polarized: a large portion of reviewers give exceptionally positive accounts centered on the rehabilitation program, dedicated therapists, and several standout staff members, while a significant minority report serious lapses in nursing care, safety, and hygiene. The dominant positive theme is the rehab/therapy program. Multiple reviewers repeatedly singled out physical and occupational therapists by name (for example, Arthur, David, George, Galina, Kathleen, Anatoly, and others) and credited the therapy teams with clear, measurable recovery outcomes—many patients reported regaining independent ambulation, improved strength, and confidence to return home. The facility’s rehab resources (daily therapy, a high-energy gym, goal-oriented sessions) and team-based evaluations are consistently praised and are the most reliable strength mentioned across reviews.
Concierge and administrative staff receive repeated praise as well. “Sam,” a concierge mentioned in dozens of reviews, is repeatedly described as attentive, problem-solving, and the “heart and soul” of the center; other front-desk staff (e.g., Nancy) and finance personnel (Clara) are often called helpful and welcoming. Several social workers (Victoria, Chastity, Erica, Wikka) were singled out for proactive follow-up and assistance with discharge and insurance navigation. Housekeeping and maintenance are frequently complimented for keeping rooms tidy and responding quickly to repair requests. Many reviewers describe a home-like, family atmosphere during daytime and weekday coverage, and the recreation department (bingo, arts, BBQs, live music, painting, games) is a consistent positive that contributes strongly to patient morale.
However, these strengths coexist with persistent and sometimes severe concerns. The most recurrent negative theme is inconsistency of nursing and aide care. While many reviews list caring nurses and CNAs by name, an equally large set of reports details understaffing (nights and weekends repeatedly cited), delayed or missed medication passes, long waits for help, and inattentive or rude night staff. Specific and alarming incidents are described—patients left in soiled diapers for hours, poorly managed wounds and colostomy care, dangerously high blood sugar with delayed response, delays in calling 911 during emergencies, and even death soon after discharge for some patients. Several reviewers explicitly used terms such as neglect, elder abuse concerns, or unsafe care. These accounts point to systemic vulnerabilities during off-peak staffing times and in certain units/floors.
Discharge and care-transition practices are another consistent area of criticism. Multiple reviewers reported problematic discharge planning: no prescriptions for pain management on discharge, lack of follow-up calls, incomplete medication reconciliation, and poor communication with families about post-discharge needs. Wheelchair and equipment deliveries were reported delayed in some cases. Conversely, other reviewers praised coordinated discharges handled by social work/therapy teams—illustrating inconsistent execution of discharge protocols.
Cleanliness and facilities draw mixed remarks. Many guests describe renovated, bright, and very clean rooms, prompt housekeeping, and well-maintained common areas. Yet other reports describe serious hygiene problems in specific rooms or times: flies and roaches, sticky/dirty floors, leaks from air-conditioners, and trays of food left around. Several reviewers specifically noted mildew, urine odors in elevators or halls at times, and the 5th floor was repeatedly singled out as having smaller rooms or lower upkeep. Maintenance responsiveness is praised in many instances, but these contradictory reports indicate variability across shifts and specific rooms.
Food and dining receive split reviews: some residents enjoyed hot, tasty, and accommodating meals (with dietary restrictions respected, and praise for the dietitian/kitchen), while many others reported cold or inedible meals, salty food, or poor presentation. Happy Hour and planned social dining events were sometimes noted as missing or lacking.
Behavioral and cultural concerns emerged in multiple reviews. Beyond rude or unprofessional behavior, there are allegations of gossip, unprofessional conduct (e.g., teeth-sucking mentioned by one reviewer), smoking during med pass, and even reports of racism and homophobia. Several families reported fear of retaliation for raising concerns and described unhelpful or evasive management responses during investigations. This contributes to a perception among some reviewers that accountability and consistent enforcement of standards are lacking.
Several operational weaknesses recurred: gaps in night and weekend management (no weekend administrator present), inexperienced or unfamiliar staff covering charge nurse duties on weekends, poor phone responsiveness, and occasional misplacement of personal belongings. These operational gaps appear to compound clinical concerns during off-hours and are frequently tied to the worst of the safety and neglect complaints.
In summary, Atrium Center for Rehabilitation & Nursing appears to be a facility with a very strong rehabilitation program and many devoted, outstanding individual employees who provide compassionate and effective care. The recreation program, therapy outcomes, and certain administrative/concierge staff are clear institutional strengths. However, these positives are offset by inconsistent nursing care, frequent staffing shortages (especially nights/weekends), uneven cleanliness in specific instances, mixed dining experiences, and troubling reports of neglect and safety failures. For many patients seeking intensive, short-term post-surgical rehabilitation, the facility’s therapy program and several caring staff make it an excellent option. Prospective residents and families should, however, conduct thorough inquiries about the specific unit, staffing coverage during nights/weekends, discharge medication procedures, and how complaints and incidents are escalated and resolved. If considering Atrium, ask for specifics on staffing ratios for the intended floor, weekend/night leadership presence, written discharge and medication reconciliation protocols, and recent facility inspection or incident follow-up documentation to help weigh the frequently outstanding rehab experience against the intermittent but serious concerns raised by other reviewers.