Atrium Center for Rehabilitation & Nursing

    611 E 103rd St, Brooklyn, NY, 11236
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    4.0

    Mostly positive rehab, watch nights

    I had a mixed but mostly positive stay. The building and rooms were clean, reception and admin (Sam) were welcoming, and daytime nurses, CNAs and an outstanding rehab team helped me regain mobility and felt genuinely caring. Recreation, prompt housekeeping and a family-like atmosphere were real pluses, but staffing was inconsistent - night shift, some nurses and slow call-bell response were serious downsides, and food/occasional cleanliness issues popped up. I'd recommend it for rehab with the caveat to check night coverage and follow up on any concerns.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.41 · 660 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.3
    • Staff

      4.4
    • Meals

      3.1
    • Amenities

      4.1
    • Value

      2.4

    Pros

    • Excellent rehabilitation/therapy program (PT/OT)
    • Many skilled, encouraging therapists (e.g., Arthur, David, George, Galina, Kathleen)
    • Strong therapy outcomes—patients often regain mobility and walk again
    • Dedicated concierge consistently praised (frequently named “Sam”)
    • Numerous compassionate nurses and CNAs cited by name
    • Engaging and active recreation/activities program (bingo, karaoke, arts, BBQs)
    • Clean, renovated, and bright rooms reported by many
    • Home-like, family atmosphere for many residents
    • Responsive maintenance and housekeeping often noted
    • Supportive administrative staff in several reports
    • Helpful front desk/welcome staff (e.g., Nancy) mentioned positively
    • Social workers who follow up and help (several named: Victoria, Chastity, Erica, Wikka)
    • Team-based discharge planning and insurance navigation reported positively by some
    • Accommodating dietary staff and ability to respect restrictions
    • Free cable and WiFi in rooms reported
    • High-energy gym and structured therapy sessions
    • Strong teamwork among rehab and some nursing staff
    • Private rooms and spacious accommodations available
    • Many reviewers would recommend the facility for post-surgical rehab
    • Personalized attention and non-rushed interactions reported in many stays
    • Prompt response to some patient concerns and problem solving

    Cons

    • Inconsistent quality of nursing care across shifts and floors
    • Understaffing—particularly nights, weekends, and some floors
    • Frequent delays or errors in medication administration
    • Poor discharge practices and medication follow-up (including missing pain prescriptions)
    • Serious neglect and safety incidents reported (patients left in soiled diapers, delayed 911 calls, dangerous blood sugar events)
    • Hygiene and cleanliness problems in some reports (flies, roaches, dirty sticky floors, AC leaks)
    • Food quality inconsistent—many complaints about cold or unappealing meals
    • Rude, unprofessional, or discriminatory staff behavior reported (including allegations of racism and homophobia)
    • Communication problems—unfulfilled promises by social workers/management and poor family updates
    • Favoritism and inconsistent staff attention between residents
    • Night staff performance frequently criticized
    • Inconsistent housekeeping on some visits despite many clean-room reports
    • Delayed therapies or rehab communication problems in some cases
    • Facility maintenance issues in some rooms (old beds, leaks)
    • Concerns about retaliation or fear of speaking up among families
    • Allegations of elder abuse and near-fatal medical mismanagement in multiple reports
    • Unreliable admission/transfer handling and misplaced belongings reported
    • Some floors (notably 5th floor) noted as smaller rooms or poorer upkeep
    • Mixed reviews about administrative responsiveness and follow-through
    • Large facility operation initially overwhelming for some patients

    Summary review

    Overall sentiment across the reviews is highly polarized: a large portion of reviewers give exceptionally positive accounts centered on the rehabilitation program, dedicated therapists, and several standout staff members, while a significant minority report serious lapses in nursing care, safety, and hygiene. The dominant positive theme is the rehab/therapy program. Multiple reviewers repeatedly singled out physical and occupational therapists by name (for example, Arthur, David, George, Galina, Kathleen, Anatoly, and others) and credited the therapy teams with clear, measurable recovery outcomes—many patients reported regaining independent ambulation, improved strength, and confidence to return home. The facility’s rehab resources (daily therapy, a high-energy gym, goal-oriented sessions) and team-based evaluations are consistently praised and are the most reliable strength mentioned across reviews.

    Concierge and administrative staff receive repeated praise as well. “Sam,” a concierge mentioned in dozens of reviews, is repeatedly described as attentive, problem-solving, and the “heart and soul” of the center; other front-desk staff (e.g., Nancy) and finance personnel (Clara) are often called helpful and welcoming. Several social workers (Victoria, Chastity, Erica, Wikka) were singled out for proactive follow-up and assistance with discharge and insurance navigation. Housekeeping and maintenance are frequently complimented for keeping rooms tidy and responding quickly to repair requests. Many reviewers describe a home-like, family atmosphere during daytime and weekday coverage, and the recreation department (bingo, arts, BBQs, live music, painting, games) is a consistent positive that contributes strongly to patient morale.

    However, these strengths coexist with persistent and sometimes severe concerns. The most recurrent negative theme is inconsistency of nursing and aide care. While many reviews list caring nurses and CNAs by name, an equally large set of reports details understaffing (nights and weekends repeatedly cited), delayed or missed medication passes, long waits for help, and inattentive or rude night staff. Specific and alarming incidents are described—patients left in soiled diapers for hours, poorly managed wounds and colostomy care, dangerously high blood sugar with delayed response, delays in calling 911 during emergencies, and even death soon after discharge for some patients. Several reviewers explicitly used terms such as neglect, elder abuse concerns, or unsafe care. These accounts point to systemic vulnerabilities during off-peak staffing times and in certain units/floors.

    Discharge and care-transition practices are another consistent area of criticism. Multiple reviewers reported problematic discharge planning: no prescriptions for pain management on discharge, lack of follow-up calls, incomplete medication reconciliation, and poor communication with families about post-discharge needs. Wheelchair and equipment deliveries were reported delayed in some cases. Conversely, other reviewers praised coordinated discharges handled by social work/therapy teams—illustrating inconsistent execution of discharge protocols.

    Cleanliness and facilities draw mixed remarks. Many guests describe renovated, bright, and very clean rooms, prompt housekeeping, and well-maintained common areas. Yet other reports describe serious hygiene problems in specific rooms or times: flies and roaches, sticky/dirty floors, leaks from air-conditioners, and trays of food left around. Several reviewers specifically noted mildew, urine odors in elevators or halls at times, and the 5th floor was repeatedly singled out as having smaller rooms or lower upkeep. Maintenance responsiveness is praised in many instances, but these contradictory reports indicate variability across shifts and specific rooms.

    Food and dining receive split reviews: some residents enjoyed hot, tasty, and accommodating meals (with dietary restrictions respected, and praise for the dietitian/kitchen), while many others reported cold or inedible meals, salty food, or poor presentation. Happy Hour and planned social dining events were sometimes noted as missing or lacking.

    Behavioral and cultural concerns emerged in multiple reviews. Beyond rude or unprofessional behavior, there are allegations of gossip, unprofessional conduct (e.g., teeth-sucking mentioned by one reviewer), smoking during med pass, and even reports of racism and homophobia. Several families reported fear of retaliation for raising concerns and described unhelpful or evasive management responses during investigations. This contributes to a perception among some reviewers that accountability and consistent enforcement of standards are lacking.

    Several operational weaknesses recurred: gaps in night and weekend management (no weekend administrator present), inexperienced or unfamiliar staff covering charge nurse duties on weekends, poor phone responsiveness, and occasional misplacement of personal belongings. These operational gaps appear to compound clinical concerns during off-hours and are frequently tied to the worst of the safety and neglect complaints.

    In summary, Atrium Center for Rehabilitation & Nursing appears to be a facility with a very strong rehabilitation program and many devoted, outstanding individual employees who provide compassionate and effective care. The recreation program, therapy outcomes, and certain administrative/concierge staff are clear institutional strengths. However, these positives are offset by inconsistent nursing care, frequent staffing shortages (especially nights/weekends), uneven cleanliness in specific instances, mixed dining experiences, and troubling reports of neglect and safety failures. For many patients seeking intensive, short-term post-surgical rehabilitation, the facility’s therapy program and several caring staff make it an excellent option. Prospective residents and families should, however, conduct thorough inquiries about the specific unit, staffing coverage during nights/weekends, discharge medication procedures, and how complaints and incidents are escalated and resolved. If considering Atrium, ask for specifics on staffing ratios for the intended floor, weekend/night leadership presence, written discharge and medication reconciliation protocols, and recent facility inspection or incident follow-up documentation to help weigh the frequently outstanding rehab experience against the intermittent but serious concerns raised by other reviewers.

    Location

    Map showing location of Atrium Center for Rehabilitation & Nursing

    About Atrium Center for Rehabilitation & Nursing

    Atrium Center for Rehabilitation & Nursing sits as part of a larger senior community that offers assisted living, independent living, and retirement options, which means it covers many levels of care. The center has over 350 beds and focuses on healthcare and rehabilitation for adults, especially seniors, who need skilled nursing, memory care, or recovery services. You'll find short-term rehabilitation, long-term care, dementia units, and a strong nursing home program, with 24-hour nursing services always available. The staff speak various languages, so families and residents can talk and feel understood, while counseling, support, planning, and translation services help with both everyday and special needs.

    There's a strong focus on helping residents regain strength and independence with orthopedic rehab, wound care, and therapies like physical, occupational, speech, and respiratory therapy. The Ventilator Care and Rehabilitation Program stands out, along with specialized subacute care. Medical and dental care are available onsite, and there's a registered dietitian managing healthy meals. WiFi and cable services in the building help seniors stay connected to their families and enjoy entertainment, while family rooms, lounges, and backup beautician and barber services add touches of comfort. Yoga, meditation, and chiropractic services give some holistic support, especially for those dealing with depression, anxiety, or chronic pain.

    Atrium Center has a busy schedule of activities, events, and parties for residents who want to join in, and the facility tries to offer a welcoming, comfortable environment with infection control at the forefront, especially with its dedicated Pandemic Emergency Plan. Nursing, housekeeping, social services, and food departments are all on-site, and everything runs across seven floors that support specialized, progressive rehabilitation programs. Accessibility is good, with the location near both car routes and public transportation like buses and subways. As a member of the Excelsior Care Group, Atrium Center keeps working to improve care, putting an emphasis on both the physical and emotional well-being of its residents, and always maintaining high standards as seen in its CMS ratings. Personal tours are available for those who want to see the center up close and speak with staff before making any decisions.

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