Overall sentiment for The New South Shore Manor is strongly mixed, with clear positives noted by several reviewers but also multiple serious and recurring negative complaints. Many reviewers praised the staff, recent renovations, and the dining and activities program. Conversely, other reviewers reported severe cleanliness and maintenance problems — including reports of bedbugs, flooding, pervasive dirtiness, and unpleasant odors — which are significant red flags for prospective residents and families.
Staff and care quality: Several reviews emphasize that staff were friendly, professional, and made a good impression during visits. These accounts describe helpful, courteous personnel and an overall pleasant interaction with employees. However, there are also explicit complaints about office staff attitude being ‘‘nasty’’ or unhelpful. This suggests inconsistency in staff behavior or differences between front-line caregiving staff and administrative personnel. Prospective residents should expect generally positive interpersonal interactions in many instances but be aware that negative experiences with staff have occurred.
Facilities and maintenance: The facility appears to have undergone recent renovations and in some cases presents as pleasantly smelling and clean. Common-area amenities that reviewers liked include an exercise/fitness room and activity options (cards, bingo, chess). At the same time, there are several consistent concerns: rooms described as small, studio-like, or less attractive overall; shared rooms being offered and perceived as expensive for the accommodation type; and troubling maintenance issues such as flooding/water leaks and dusty fans. The presence of both reports of newly renovated, pleasant spaces and reports of extreme filth indicates uneven upkeep across the property or variability between different units/areas.
Cleanliness and safety: This is the most serious area of concern. Multiple reviewers used strong language (e.g., "disgusting," "extremely dirty," "zero stars") and reported bedbugs and poor sanitation. Such reports suggest either intermittent infestation or lapses in housekeeping and pest control protocols. Flooding and water leaks can exacerbate hygiene problems and cause lingering odors and damage. Given these allegations, cleanliness and pest-control history should be a top priority for anyone considering the facility.
Dining and activities: Reviews are positive about meals — several people said food smelled and looked good and tasted good — and listed a variety of social/recreational activities such as cards, bingo, and chess. The on-site exercise room was singled out positively as well. These elements point to an active lifestyle offering and a functioning dining program in at least parts of the facility.
Transparency and marketing/management practices: There are complaints that staff showed only one room during tours and that staged rooms did not reflect actual living arrangements (e.g., an apartment staged with one bed while the unit actually contains multiple beds). Combined with comments about high prices for shared rooms, these accounts raise concerns about transparency during tours, pricing practices, and whether prospective residents are able to see the exact room they would occupy. Verify policies on room assignments, pricing for shared units, and insist on viewing the actual unit being offered.
Location and apartment amenities: Multiple reviewers noted practical limitations: apartments are studio-like without in-room cooking facilities, and the property is not close to grocery stores. For residents who value independent cooking or convenient access to shopping, this could be a significant downside.
Bottom line and recommendation: The reviews present a split picture. On the positive side, New South Shore Manor offers social programming, a fitness area, pleasant dining in some instances, recent renovations, and staff members who are often described as friendly and professional. On the negative side, there are repeated and serious allegations of poor cleanliness, pest problems, water damage, small/shared rooms that may be costly, inconsistent maintenance, and occasional unhelpful administrative staff. Because of the severity of the cleanliness and pest-related claims, prospective residents should conduct a careful, in-person inspection: ask for documentation of pest-control measures and recent remediation, tour the exact unit to be offered (not only a show unit), check for signs of water damage or odors, inquire about housekeeping schedules and maintenance response times, confirm policies on shared rooms and pricing, and possibly visit at different times of day. These steps will help determine whether the positive aspects noted by some reviewers are representative of the unit and time you would experience, or whether the critical issues reported by others are present.
