Spring Creek Rehabilitation and Nursing Care Center

    660 Louisiana Ave, Brooklyn, NY, 11239
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    3.0

    Good therapy, concerning staffing issues

    I had a mixed experience. The facility is clean, modern and welcoming, with excellent rehab - many therapists, nurses and CNAs were compassionate and helped my loved one improve. However staffing and communication were inconsistent, medical/wound care quality varied, and there are disturbing reports and incidents of neglect/abuse that left me uneasy. If you consider it, expect strong therapy and friendly staff at times but watch closely and insist on clear communication and oversight.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.23 · 407 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.8
    • Staff

      4.1
    • Meals

      3.5
    • Amenities

      4.5
    • Value

      2.0

    Pros

    • Clean, modern and well-maintained facility and grounds
    • Strong rehabilitation program with skilled, effective therapists
    • Friendly, welcoming front desk and security staff
    • Many caring, attentive nurses, CNAs and aides reported
    • Engaging recreation and activities program
    • Home-like, uplifting atmosphere in common areas
    • Private rooms with daylight and comfortable accommodations
    • Efficient hospital-to-facility transition and admissions when working well
    • Specific staff and leaders repeatedly praised (rehab directors, therapists, named nurses)
    • Sanitary public spaces and well-stocked restrooms
    • Quick COVID testing/check-in processes reported
    • Visible attention to aesthetics and atmosphere (decor, smells, music in positive reports)

    Cons

    • Frequent reports of understaffing, especially nights and weekends
    • Serious allegations of neglect and unresponsiveness (soiled diapers left, delayed care)
    • Allegations of physical and verbal abuse by some staff members
    • Inconsistent clinical care and poor medical decision-making for complex patients
    • Wound-care and infection-control concerns in multiple reports
    • Poor or inconsistent communication from administration, nursing and physicians
    • Loss/theft of personal items and poor follow-up on missing belongings
    • Cold, poor-quality, or poorly tailored meals for medical diets
    • Inconsistent cleanliness in some resident rooms and bathrooms despite overall cleanliness praise
    • Safety concerns including falls, bruises, bed-rail issues and wandering psychiatric patients
    • Staff training and competence described as inconsistent; LPN-only coverage seen as insufficient by some families
    • Allegations of management ignoring complaints and pressure around Medicaid/billing
    • Phone, intercom and contact systems reported unreliable or slow
    • Language and cultural barriers cited (e.g., Haitian Creole issues, perceived insensitivity)
    • Wide variability in staff behavior — some excellent individuals alongside poor performers

    Summary review

    Overall sentiment in the reviews is highly polarized, with a large cluster of detailed, glowing accounts praising the facility, and a significant number of serious negative reports describing neglect, abuse, or medical mismanagement. Many reviewers describe Spring Creek Rehabilitation and Nursing Care Center as a clean, modern, visually appealing facility with a strong rehabilitation department and compassionate individual staff members. Simultaneously, a noteworthy portion of reviews report systemic problems — understaffing, inconsistent clinical competency, poor supervision, and troubling safety and infection-control incidents. These two opposing narratives appear repeatedly across reviewers and indicate that experiences can vary dramatically depending on timing, unit, shift, or specific staff on duty.

    Care quality and medical management: Rehabilitation services are one of the facility's most consistently praised strengths. Multiple reviewers name therapists and rehab leadership as excellent, describing big functional gains, attentive, knowledgeable therapists, and an organized therapy program. For short-term rehab patients whose primary need is physical or occupational therapy, many families reported excellent outcomes and supportive rehab staff. By contrast, reviews about medical care for more complex patients are mixed to negative. Repeated reports include delayed physician attention (doctors visit infrequently), LPN-only nursing coverage seen as inadequate by some families, insulin dosing errors, poor wound care (including necrotic tissue and potential need for surgery), and residents left in soiled diapers creating infection risk. Several reviews recount severe medical declines while at the facility, with hospital transfers and family having to advocate constantly. These accounts suggest the facility can deliver very good rehab care but may struggle with consistent medical management and higher-acuity nursing needs.

    Staff behavior, competence and culture: Many reviewers praise specific nurses, CNAs, therapists and administrators by name and describe warm, professional, respectful care — front desk security recognized for welcoming greetings, aides who 'go above and beyond,' and outstanding therapy staff. However, an array of reviews point to serious interpersonal problems: unprofessional or rude staff, insensitive nurses, staff appearing lazy or unwilling to help unless supervised, and allegations of verbal or physical abuse. A subset of reviews contains extreme accusations including physical harm, cover-ups, and management retaliation; others describe neglectful acts such as leaving soiled linens or personal items behind. The pattern is one of inconsistent staff performance: some units or shifts may be exemplary, while others appear inadequately supervised or poorly trained.

    Facility, cleanliness and amenities: The building, common areas and grounds receive very frequent praise. Reviewers consistently note a modern appearance, cleanliness, bright rooms with daylight, pleasant smells, and well-kept public bathrooms and floors. Recreational programming, activities, church services, and social events are described positively — staff in recreation often get high marks for engagement. Dining receives mixed to negative feedback: while some reviewers enjoyed meals and praised the food service director, many others report cold food, overly salty or repetitive menus, and poor accommodation for diets like diabetes or hypertension. Laundry, linens, and housekeeping are often praised, although there are isolated but notable reports of dirty drawers, discarded socks, or room preparations left incomplete.

    Safety, supervision and infection control: Several serious concerns recur. Multiple reviews claim residents were left in soiled diapers for extended periods, raising infection risk; others allege hand hygiene lapses and inappropriate wound care that led to skin breakdown or worsening infections. Reports of falls, bruises, a scratched eye, and wandering psychiatric patients indicate lapses in supervision and safety systems. Conversely, other reviews praise infection-control protocols and a safe, secure environment. This inconsistency suggests variable adherence to protocols across shifts or units, making it crucial for families to probe specifics about falls prevention, wound/skin monitoring, and infection-control practices.

    Management, communication and accountability: Many reviewers praised particular managers and administrators for being responsive and supportive. Yet a sizeable contingent complains about poor communication, unreturned calls, delayed voicemail responses, and administration ignoring family concerns. Complaints include difficulty retrieving personal belongings, perceived emphasis on billing or Medicaid, and lack of transparent investigation into incidents. There are repeated calls from reviewers for better staff training, firings or retraining of staff, and improved supervisory presence, particularly on nights and weekends.

    Patterns and practical implications: The reviews point to a pattern of strengths centered on environment, rehab, some nursing staff, and recreational offerings; these strengths are counterbalanced by pockets of serious problems around clinical care, supervision, and staff consistency. The result is a facility where outcomes and experiences can swing widely: many families report excellent short-term rehab outcomes and a pleasant atmosphere, while others report neglect, safety incidents, or medical deterioration. The polarity suggests that quality is uneven and may depend heavily on the unit, shift, and particular caregivers assigned.

    Given the mix of glowing and alarming reports, prospective families should weigh the facility's strong rehabilitation reputation and clean environment against documented concerns about medical care consistency, staffing levels, safety incidents and communication. If considering placement, it would be prudent to ask specific, targeted questions about staffing ratios (nights/weekends), frequency of physician visits, wound-care and insulin protocols, incident reporting and investigation processes, how valuables are secured, and how the facility handles family complaints. Observing a unit in person, meeting the care team, and checking recent state inspection/complaint records can help reconcile the divergent accounts. In summary, Spring Creek exhibits real strengths—especially in rehab and in many individual staff members—but reviewers also repeatedly document serious risks and variability in care that families should evaluate carefully relative to the medical complexity of their loved one.

    Location

    Map showing location of Spring Creek Rehabilitation and Nursing Care Center

    About Spring Creek Rehabilitation and Nursing Care Center

    Spring Creek Rehabilitation and Nursing Care Center sits in Brooklyn and provides both nursing care and rehabilitation services, and the primary contact there is Ari Ungar, while Charles C Kanner, M.D., serves as the Director. It's a for-profit center, run by Willoughby Rehabilitation And Health Care Center LLC, with Benjamin Landa owning a 49% stake, and it's licensed under a federal waiver certificate and regulated like other nursing homes. The facility has 188 beds certified for Medicare and Medicaid, though it averages about 181 residents a day and keeps 180 certified beds filled most of the time. People stay for both short and long terms-some are there for more than 100 days, and others are covered by the Medicare Part A SNF benefit. The center can run certain clinical tests, including COVID-19 ANTIGEN and Glucose, because of its CLIA number 33D0666845.

    Nursing staff spend about 3.56 hours per resident each day, and the institution reports a nurse turnover rate of 33.7%, which means a good number of nurses leave each year, and that's probably why it's got a staffing star rating of only 1 star, much below average. Its health inspection star rating is 2 stars, a bit below average, and the last fire safety inspection, on September 27, 2018, resulted in one fire safety citation, but the whole place has automatic sprinklers in required spots. Even so, its quality of resident care scores well with a 5-star rating for both long-stay and short-stay residents, and those are both much above average, according to CMS data, but the overall CMS rating still lands at 2 stars, so there's room to improve.

    Inspectors found 17 total deficiencies, including 3 related to infections, but the place hasn't gotten any federal fines or penalties in the past three years. They do well with vaccines, since 98.7% of long-stay and 98% of short-stay residents get pneumonia shots and 97.7% of short-stay folks receive an annual flu shot, both scores above the state and national averages. The rate of urinary tract infections among long-term residents is low at 0.2%, compared to state and national levels, and only 0.8% of long-term residents report moderate to severe pain, which is also a better number than most. The rate of major injury falls in long-stay residents sits at 1.4%, and only 10.2% of long-stay folks need help with daily activities, both lower than similar places. Spring Creek does use antipsychotic drugs sparingly, with 0.6% of short-stay residents getting them, which is lower than most places. The facility's hospital readmission rate for short-stay residents is 10.9%, again lower than state and national averages.

    But they do have higher than average rates of pressure ulcers, with 9.1% of high-risk long-stay folks and 2.4% of short-stay residents developing new or worse sores, which is a problem lots of others face but still something folks want to know. Residents have a council they can use to speak with the staff and ask for changes or help. The center isn't part of a Continuing Care Retirement Community or a hospital, so it stands alone. All in all, Spring Creek Rehabilitation and Nursing Care Center serves many people and scores high on care quality but deals with challenges in staffing and some inspection areas, and it keeps many residents vaccinated and safe from infections, but has to watch those pressure sore numbers.

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