Overall sentiment across reviews is mixed, with a clear bifurcation between the facility’s rehabilitative strengths and persistent operational and safety concerns. Strengths repeatedly mentioned include solid therapy services — many reviewers singled out PT/OT and the rehab group as very good or excellent — and attentive clinical follow-up in cases such as post-stroke care. Several families praised a hands-on social worker and an engaged nutritionist, and some CNAs and aides were described as friendly and caring. The facility offers social programs, visiting pets, a patio, and a large dining area; many reviewers found the food varied and acceptable and noted frequent doctor visits and improved communication after hours in some instances. Newer ownership and visible facility improvements were also noted by a number of families as a positive trend.
However, these positives are tempered by serious and recurring operational issues. Understaffing is a dominant theme, particularly on weekends where reviewers describe a “skeleton crew.” This staffing shortage relates directly to other complaints: poor coordination between shifts, call-bell delays, and reports of staff badgering or being uncaring. Nursing and direct-care quality are inconsistent — while some CNAs and staff are praised, others are described as inattentive or problematic. Multiple reviewers explicitly warn that families must be strong advocates to get appropriate care.
Safety and incident reports are a major concern emerging from the reviews. Specific incidents include a transportation breakdown when the driver called in sick, a custodian moving a resident without locking a wheelchair, and an account of a stranger being found in a bathroom. There are also allegations of mishandled incidents and attempts at cover-up. Placement and care for residents with dementia drew several negative reports: a dementia patient left in a rehab room, a transfer to the Alzheimer unit described as disastrous, and statements that the facility is not suitable for some patients with cognitive impairment. One review raised an alarm about a patient being medicated to sleep (NORCO) and delayed transfer to another facility followed by the patient’s death; this indicates lapses in both clinical judgment and transfer logistics in at least one serious case.
Therapy services receive dual comments: many praise the PT/OT teams, but others say therapy was cut short or insufficiently aggressive. A recurring complaint is that walkers are discouraged or underutilized (PT noted a patient could walk with a walker) and residents are put into wheelchairs for convenience — including being seated in wheelchairs for dining. This highlights a possible culture of convenience that may conflict with rehabilitation goals in some instances.
Facility and logistics issues are often inconsistent between reviewers. Some describe the environment as clean and reasonably updated with nice outdoor spaces, while others report cramped, dark rooms, missing furniture (a dresser not provided), antiquated rooms, and neglected gardens. Laundry problems and lost personal items are recurrent complaints, as are billing and follow-up communication problems. Activity programming is available and appreciated by some residents, but others report insufficient engagement, particularly for patients with brain injuries or advanced cognitive needs. Food quality is generally praised, though there are mentions of inadequate portions or not enough to eat for some residents.
Taken together, these reviews portray a facility that can provide strong short-term rehabilitative care when therapy teams are adequately resourced and attentive, but that struggles with systemic staffing, safety, and care-consistency issues that particularly impact residents with dementia or complex medical/social needs. The presence of caring individuals (social workers, some CNAs, therapy staff) and recent improvements under new ownership are positives; however, families should enter with caution for long-term or memory-care placements. Specific due diligence is recommended: confirm staffing levels (including weekends), ask about transportation and incident protocols, verify therapy schedules and goals (and whether therapy is consistently delivered), review security measures, check the Alzheimer’s/memory unit processes, and get clear policies on laundry, valuables, and transfer procedures. Close monitoring and strong advocacy appear necessary to get reliable, safe care according to the patterns reported by multiple reviewers.
