Overall sentiment across the reviews is highly mixed and polarized: many reviewers describe compassionate, skilled caregivers and effective rehabilitation services, while a sizeable number report serious lapses in hygiene, safety, and basic nursing care. The most consistent positive themes are the kindness and dedication of certain individual staff members and therapists, and clinical success stories related to physical therapy and rehabilitation. Multiple reviewers singled out specific staff by name (e.g., Lisa, Carol, Dianna, Serena, Nate, Richard) and credited them with patience, improved resident strength, and excellent bedside manner. Several accounts highlight timely, daily housekeeping, private rooms with individual bathrooms, attractive wooded surroundings, and renovated bright areas with improved dining spaces and social programming such as bingo, ice cream socials, cooking classes, and birthday parties.
Conversely, negative themes are frequent and often severe. Numerous reviews allege unsanitary conditions (mold, dampness, dirty floors, cluttered visiting areas) and food-safety concerns (bugs/flies, poor choices, lack of vegan options, mushy food). Several reports describe neglectful personal care — soaked diapers, refused bathroom assistance, resulting urinary tract infections — and claims of medical negligence, including premature removal of wound vacs, misdiagnoses or missed diagnoses, and hospital readmissions. Short-staffing and staffing inconsistency is a recurrent problem: reviewers cite weekends with limited coverage, nurses and aides preoccupied or asleep, unpredictability in therapy schedules, and difficulty getting assistance for transfers or discharges.
Facility condition and management show a strong split in reviewer experience. Some reviewers praise a renovated, bright, and freshly painted facility with excellent dining and updated apartments. Other reviewers describe outdated, depressing wings with peeling wallpaper, old furniture, and dated entertainment (VHS), and explicitly call for remodeling. This variability suggests either partial renovation (some wings updated while others remain old) or significant changes over time; reviewers frequently contrast improved areas with still-run-down sections. Administrative issues are also prominent in negative reviews: rude or unresponsive administrators and social workers, mishandled laundry (clothes mixed/lost), insurance-related forced discharges, and reports that management did not assist families in urgent situations.
Activities, engagement, and resident life present another area of mixed feedback. Many residents and families appreciate scheduled activities and memory-support programming; specific events and social gatherings were highlighted as bright spots. However, other reviewers report a lack of meaningful activities, sparse calendars, and low engagement from staff, particularly on weekends. Dining is similarly split: some describe home-cooking-style meals and excellent menus in renovated sections, while others report poor nutrition, weight loss in short stays, and unacceptable food handling.
Taken together, the reviews portray a facility with significant internal variability: excellent, compassionate care and very good rehab outcomes are reported alongside accounts of neglect, unsafe clinical practices, and substandard hygiene. The most salient risks flagged by reviewers are inconsistent staffing (which directly affects safety and responsiveness), lapses in clinical wound and personal-care management, and environmental cleanliness issues in certain units. For prospective families or professionals evaluating this facility, the review pattern recommends in-person visits focusing on the specific unit a loved one will occupy, direct conversations about staffing ratios and weekend coverage, verification of infection control practices and wound-care protocols, clarification of dietary options (including vegan/therapeutic diets), checking recent inspection or licensing reports, and asking for references from current or recent families. The divergent experiences also suggest asking management about recent renovations and which wings have been updated, so expectations align with the actual part of the facility under consideration.
