Overall sentiment about Sky View Rehabilitation & Health Care is highly mixed, with strong and repeated praise for the rehabilitation services and for many individual staff members balanced by numerous and serious complaints about nursing care, cleanliness, communication, and safety. Many reviewers emphasize an excellent therapy experience: physical therapy and occupational therapy teams are repeatedly described as caring, professional, hands-on, and effective at improving mobility and independence. When rehab care is functioning well, families report visible improvement, prompt therapy scheduling, a well-equipped gym, and staff who engage residents with purposeful programming.
Alongside the positive therapy narrative is a recurrent division in the quality of nursing care and day-to-day assistance. Multiple reviewers describe skilled, attentive nurses and CNAs who go above and beyond; however an equally large and vocal group reports understaffing, slow or ignored call bells, unwashed or soiled residents, missed showers, and basic neglect. Several reviewers reported long waits for help (some cited up to 25 minutes), unresponsive head nurses, and instances where personal hygiene and incontinence care were inadequate. These issues appear to be more pronounced during weekends, evenings, and on certain floors according to the reviews, suggesting staffing variability by shift and unit.
Safety and medical oversight are major themes of concern in many reviews. Several accounts describe severe medical complications occurring during or after stays, including UTIs progressing to sepsis, E. coli infections, COVID outbreaks, and in a few cases hospitalization or death that families attribute to lapses in care. Reviewers raised concerns about doctors being infrequently present, delayed emergency responses, and reluctance or failure to escalate clinical deterioration promptly. Conversely, other reviewers specifically praise physicians and named clinical leaders for being attentive and proactive, which underscores inconsistent clinical oversight across different cases.
Cleanliness, infection control, and food quality present another split pattern. Numerous reviews praise a clean, hotel-like facility with bright dining rooms, attractive common areas, and admirable Hudson River views—features that families consistently appreciate. Many reviewers also compliment housekeeping and maintenance staff by name. However, a substantial number of complaints allege unsanitary conditions such as bugs or fruit flies, sticky floors, cross-contamination on the rehab floor, and food that arrives cold or unpalatable. Food quality is especially polarized: some describe good, accommodating meals (including special textures for swallowing), while others characterize meals as inedible, chopped poorly, or poorly managed by the kitchen.
Activities, social programming, and amenities receive consistent positive feedback. Activity coordinators and programs (bingo, movie nights, music trivia, visiting bands, therapy dog, salon services) are frequently cited as boosting morale and social engagement. Reviewers appreciate the beauty parlor, river-view patios, and the variety of entertainment that creates a lively atmosphere for many residents.
Administration and communication show mixed reviews as well. Several reviewers commend administrators and social work teams for clear, compassionate communication, quick responsiveness, and effective problem resolution; some staff members are singled out as major assets. At the same time, other reviewers describe unresponsive or rude administrative staff, difficulties reaching family members by phone, misrouted extensions, confusion about COVID mask and visitation policies, and poor billing or insurance communication. Billing concerns include separate charges for PT or medications without clear prior consent and large unexpected pharmacy bills when Medicare runs out.
There are also repeated reports about property-level logistics and policies: elevator shortages causing wait times, pet and visitation policy changes that impacted families, and uneven enforcement of mask requirements. Theft or loss of personal items, damage to dentures, missing glasses or phones, and failure to return belongings are frequently reported and contribute to distrust.
Taken together, the reviews depict a facility with many strong attributes—especially in rehabilitation therapy, scenic setting, vibrant activities, and a subset of compassionate staff—counterbalanced by systemic and recurring problems: uneven nursing care, staffing shortages, serious lapses in medical oversight in some cases, infection and sanitation concerns, inconsistent food service, and communication/billing failures. The pattern suggests that resident experience at Sky View can vary widely by unit, shift, and individual staff on duty. Prospective residents and families should weigh the strong rehab reputation and amenities against the reported risks, ask targeted questions about nursing ratios, infection control history, emergency protocols, communication policies, and billing practices, and request specifics about the exact unit or floor where care would be provided. Families who choose Sky View would be prudent to maintain active communication with staff, document concerns promptly, and confirm discharge and medication plans in writing given the variability reported across reviews.
