Overall impression: The reviews for Daleview Care Center are highly mixed, with a clear split between reviewers who experienced attentive, high-quality rehabilitative and supportive services and those who report serious neglect, staffing shortages, and safety concerns. Positive comments tend to focus on therapy teams (physical and, in some visits, speech therapy), specific compassionate employees (aides, certain nurses, the social worker, a nurse coordinator, and dietitian), good food variety, recent renovations and pleasant grounds, and successful discharges back home. Negative comments are frequent and often severe, alleging inhumane treatment, poor hygiene, medical and administrative failures, and safety risks. The volume and severity of negative reports — including bed sores, delayed hospital transfers, medication errors, infection-control lapses, and alleged deaths or suspicious circumstances — are significant themes that prospective families must weigh carefully against the positive reports.
Care quality and clinical safety: A central and recurring theme is a strong dichotomy in care quality. Several reviewers praise therapy services — particularly physical therapy — for being effective and attentive, and some note successful rehabilitation outcomes and discharge home. Conversely, many reviews allege neglect: residents left in urine or dirty diapers for extended periods, bed sores observed, delayed assistance to toileting, denied call buttons, medication errors, and insufficient oxygen or delayed escalation of respiratory problems. Multiple reviewers described delays in hospital transfers and worsening conditions culminating in hospitalization or death. There are also mentions of health department involvement and conflicting medical information, suggesting lapses in clinical oversight or inconsistent physician follow-up.
Staffing, behavior, and communication: Staffing and staff behavior are frequent points of contention. Positive reports single out individual staff members as compassionate and proactive, but far more reviews describe systemic staffing problems — one staff member covering an entire floor, constant rotation of inexperienced caregivers, and periods with no nurses or aides available. These shortages are linked to practical harms (delayed toileting, limited grooming, unattended patients) and to poor communication: families report busy nursing stations, ineffective supervisor responses, and a fear of retaliation when raising concerns. Staff demeanor is inconsistent; some families found aides and therapists kind and attentive, while others encountered unfriendly or snarky nurses and aides who yelled or ignored residents.
Hygiene, infection control, and facilities: Reports about cleanliness are mixed. Some reviewers describe clean, renovated buildings and attractive landscaping; others report troubling infection-control lapses including dried feces in hall bathrooms, open soiled-linen bins, and proximity to soiled linens creating hazards. Bathrooms being located in hallways rather than in rooms was repeatedly mentioned as a practical barrier to timely toileting and dignity, particularly when staffing is limited. Environmental comfort issues also emerged — notably air conditioning failures and reliance on limited portable units — though at least one administrator intervened successfully in an instance to restore AC.
Dining, activities, and amenities: Dining receives generally favorable mentions: reviewers note diversified menus, snacks, and timely meals, with an accommodating dietitian in some cases. Activities are described as well-planned and supported by a recreational therapist in positive accounts, but several reviews also say activities are limited or residents sit alone in rooms in the dark. This again points to variability in programming that may depend on staffing levels or unit-specific management.
Administration and responsiveness: Administrative response to issues appears inconsistent. Some reviewers praised administrators (for example, admissions staff or a director who resolved an AC issue) and highlighted proactive social work and nurse coordination. However, many reviewers described ineffective supervision, lack of meaningful follow-up when serious concerns were raised, and fear of retaliation. Reports of lost or mishandled personal items (hearing aids, clothing), reimbursement disputes, and delays in equipment authorizations further indicate operational weaknesses in care coordination and family communication.
Patterns and risk assessment: The pattern across reviews is one of wide variability: some residents receive attentive, respectful, and effective care with good therapy outcomes, while others experience neglect, safety lapses, and potentially serious medical consequences. The most alarming and recurring negative items — prolonged incontinence exposure, bed sores, delayed escalation to hospital care, medication errors, infection-control issues, and reports of suspicious deaths — are red flags that should prompt careful scrutiny. Positive items (strong PT, helpful individual staff members, good food and some renovated spaces) are meaningful but appear unevenly distributed.
Recommendations for prospective families: If considering Daleview Care Center, verify current staffing levels and turnover, inquire specifically about nurse-to-resident ratios on the relevant unit and night coverage, and ask for documentation of infection-control measures and any recent health department actions. Request to meet the therapy team, nurse coordinator, and social worker who would be assigned to your loved one. Tour the specific unit and observe hygiene practices, bathroom access, hallway traffic (obstructions), and how quickly staff respond to call bells. Ask for references from recent families and confirm the facility’s processes for medication administration, escalation to hospital care, personal belongings tracking, and complaint resolution. Given the frequency and severity of negative reports, families should plan for close monitoring during the initial days after admission and maintain frequent communication with staff and the care team.
Summary judgment: Reviews indicate both notable strengths and serious risks. The facility appears capable of providing high-quality rehabilitation and compassionate care under the right staffing and management conditions, but there are multiple, substantive reports of neglect, safety lapses, and administrative failures that have had significant adverse effects on residents. The decision to place a loved one here should be made with targeted, current inquiries and careful ongoing oversight if admission occurs.
