Overall sentiment across the reviews is mixed but leans positive when it comes to staff quality, individualized attention, and medical/rehabilitation care. Multiple reviewers emphasize that caregivers are friendly, loving, and attentive; administration communicates regularly and supportively; and specific employees (director Erica and staff member Meghan Kelley) received direct praise for going above and beyond. The facility is small (around 35 beds), clean, and described as family-like and safe, which many families and residents appreciate. Rehabilitation services (PT/OT) and clinical care are noted as strengths, and the facility's COVID-19 response was called "top notch" by at least one reviewer.
Care quality and staff: The strongest and most consistent theme is the quality and compassion of staff. Reviewers repeatedly describe caregivers as kind, courteous, and caring — with families feeling informed through regular updates. Several reviewers explicitly stated they would recommend the facility and would not hesitate to send a family member. The small size appears to support close relationships and individualized attention. However, there are also comments that staff feel overworked and underpaid, suggesting staffing levels or resourcing may be a concern behind the scenes.
Facilities and safety: The facility is generally described as clean and home-like, with nice rooms and a rural/country setting that some residents enjoy. At the same time multiple reviewers noted the building is outdated and would benefit from updates. There are also specific safety concerns raised: medication issues were reported by at least one reviewer, and another reported a fall resulting in a bruise with disagreement about the origin of the injury. Additionally, construction disruptions were mentioned, which can affect resident comfort and perceived safety. Reviewers also emphasized that this community is not designed for memory care—dementia residents being present in halls was a concern for some families and indicates the facility may be a poor fit for residents with significant cognitive decline.
Dining and activities: Food quality is mostly described as acceptable to good, though occasional "not-so-great" meals were mentioned. The community offers daily activities, a monthly calendar, library and TV room, and outings; some find these offerings fun and sufficient, while others noted activities exist but are not always used by every resident. Outdoor spaces were reported as limited in practice during winter months, which can reduce options for outdoor engagement during colder seasons.
Management, communication, and value: Administration receives positive marks for being open and supportive, keeping families updated, and providing pleasant admissions interactions. The director and certain staff stand out in praise, which reflects well on leadership and individual commitment. Nevertheless, several reviewers feel the pricing is very expensive and represents poor value for money. Combined with reports of overworked staff and facility maintenance needs, potential residents and families may weigh cost against the level of physical plant investment and specialized services (notably memory care, which is lacking).
Notable patterns and cautions: The reviews show a clear pattern of excellent interpersonal care and strong communication, but recurring operational shortcomings: aging facilities, staffing pressures, occasional clinical issues (medication and isolated safety incidents), and a lack of dedicated memory-care programming. This creates a divide in experiences: families who prioritize compassionate staff, cleanliness, and close-knit community life are generally satisfied and willing to recommend Ghent Assisted Living, while those concerned about dementia needs, facility modernization, or strict value-for-cost are more likely to report dissatisfaction. Prospective residents should closely evaluate clinical oversight (particularly medication management), the facility's fit for cognitive impairment, and the total cost relative to available amenities and modernization plans before deciding. Visiting during different times (including activity hours and times of reported construction) and speaking directly with leadership about staffing ratios, incident reporting, and upgrade schedules would help families make an informed choice.
