Overall sentiment: Reviews for Glens Falls Center are highly polarized and reveal a facility with significant strengths in rehabilitation and individual staff efforts, alongside numerous serious and recurring concerns about basic care, cleanliness, communication, and management. Many reviewers report exceptional experiences—particularly with physical and occupational therapy, long-tenured compassionate caregivers, helpful admissions/front-desk staff, and successful short-term rehab outcomes—while others describe neglect, safety lapses, and systemic failures that they consider harmful to residents. The pattern across reviews suggests inconsistent quality that varies by unit, shift (day vs evening/night), and individual staff members or leadership teams.
Care quality and clinical issues: A large portion of negative reviews cite basic-care neglect: residents left without toileting, not cleaned after ostomy or incontinence incidents, urine or feces on beds, and lack of feeding assistance. Many reviewers describe severe wound-care failures—new or worsening pressure sores, untreated infected wounds, septic wounds, and delays or refusal to involve physicians—some culminating in ER visits or hospitalizations. Continence care supplies and practices are repeatedly criticized (pads that soak through, poor changing routines). Medication management problems are also frequently reported, including allegations of withholding medications, pharmacies refusing to refill prescriptions, overmedication, and refusal to send home needed meds. These clinical and caregiving lapses are among the most critical issues raised and are linked to health decline for multiple residents in the reviews.
Staff, culture, and responsiveness: Reviews present a stark contrast in staff performance. Numerous accounts praise individual caregivers, nurses, CNAs, therapists, and certain administrative employees for being compassionate, professional, and dedicated—some are singled out by name (for example, Erica and Elenya) with reports that they "moved mountains" or became like family. Physical therapy receives particularly consistent positive feedback for helping residents regain mobility and return home. Conversely, many reviewers report rude, untrained, or neglectful staff (especially on nights/evenings), slow response to call lights, staff playing on phones, apparent drug use allegations, and even threats by staff. Multiple reviews attribute problems to understaffing and inadequate training; others place blame on upper management or corporate directives that prioritize cost-cutting.
Facilities, cleanliness, and safety: There is a wide discrepancy in accounts of cleanliness and safety. Some reviewers describe the facility as clean, warm, renovated, and pleasant, while others report filthy rooms, bloody bandages left unattended, dirty floors, needles left on stands, and general unsanitary conditions. Safety hazards—broken outlets, broken physical therapy equipment that allegedly caused injury, and exposed catheters or uncovered belongings—appear in several negative reports. This inconsistency suggests that cleanliness and safety standards may be uneven across units and shifts.
Dining, activities, and daily life: Dining and activities are another area with mixed feedback. Some residents and visitors praise active programming (music, socials, breakfast cooked by staff, ice cream events) and even describe "incredible" food. Other reviewers strongly criticize the meals as repetitive, minimal, unappetizing (dried ham, minimal potatoes, leftover carrots), and poorly served (plastic cups, having to buzz for drink service). Recreational programming is praised in some reviews but described as lacking in others. Overall, quality of daily living services appears variable.
Communication and management: Communication failures are a frequent complaint—families not notified about ER visits or changes in condition, poor follow-through on requests (wounds not re-dressed, laundry not returned properly), missed appointments and suture removals, and abrupt discharges without notice. Several reviewers describe deceptive practices such as website photos not reflecting reality and management ignoring frontline reports. At the same time, some reviewers note positive leadership changes and improvements under new management (specific praise for an administrator named Marty and reports of culture and staffing gains). These mixed notes indicate some ongoing attempts at improvement, but also persistent problems.
Patterns and notable themes: Two consistent patterns stand out: 1) variability by shift/unit/staff—many positive reports coexist with severe negative reports, implying care quality is highly inconsistent; and 2) staffing and management appear central to both positive and negative outcomes—teams praised for teamwork and dedication produce good results, whereas understaffing, poor oversight, or alleged corporate cost-cutting correlate with neglect, safety issues, and poor outcomes. Reports of theft or mishandling of belongings, cover-ups, and false documentation are particularly alarming themes that family-members cited.
Bottom line: Glens Falls Center shows strong capabilities in rehabilitation and has many dedicated, long-term employees and individual staff members who provide excellent, compassionate care. However, there are numerous and recurring serious concerns about basic caregiving, wound and infection management, medication handling, cleanliness, and management/communication. The overall picture is one of significant inconsistency—residents can have outstanding rehab experiences and find compassionate staff, yet others report neglect, safety hazards, and mistreatment. For prospective residents or families, these reviews suggest the importance of in-person visits, asking specific questions about wound/continence protocols, staffing ratios (especially nights), medication and documentation practices, infection and wound-care procedures, how belongings are handled, and checking recent regulatory inspection reports. If considering this facility, verify current leadership and staffing improvements (some reviewers noted positive change under new management), request references from recent families, and monitor care closely during the first days and nights, since many issues cited appear to be shift-dependent.
