The Pines at Glens Falls Center for Nursing and Rehabilitation

    170 Warren St, Glens Falls, NY, 12801
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Compassionate staff but unsafe care

    I saw good things - clean rooms, many kind and compassionate staff, and strong rehab support - but overall I would not recommend. Chronic understaffing and poor administration resulted in long call-button delays, missed or incorrect/denied medications, ignored care instructions, delayed therapy and discharges, and dangerous incidents (falls, unaddressed injuries, bedsores). Communication and record-keeping between shifts were unreliable, food/menu issues were common, and families were often treated unprofessionally. Despite some excellent caregivers, I felt the facility was unsafe for my loved one.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.16 · 121 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.5
    • Staff

      4.0
    • Meals

      2.2
    • Amenities

      3.7
    • Value

      4.0

    Location

    Map showing location of The Pines at Glens Falls Center for Nursing and Rehabilitation

    About The Pines at Glens Falls Center for Nursing and Rehabilitation

    The Pines at Glens Falls Center for Nursing and Rehabilitation sits at 170 Warren Street in Glens Falls and provides different kinds of nursing and rehabilitation care for people who need help for either a short time or for a longer stay, and they've got skilled staff who handle things like orthopedic rehabilitation, therapy services including physical, occupational, and speech, and they take care of folks who are recovering after a hospital visit as well as those with chronic illnesses and disabilities who need around-the-clock attention. The place works as both a nursing home and a center for rehabilitation, offering skilled nursing, post-acute rehab, respite care so families can get a break, and long-term care, with their staff including physicians, psychiatrists, psychoanalysts, and specialists who come in for dental, optometry, and podiatry needs, and they try to keep residents engaged with daily activities, trips, and social events, really aiming to support people's minds and spirits as well as their bodies. Residents get access to extras like internet, telephones, and cable TV, and there's both an admissions process and a map to help newcomers find their way, with tours available so prospective residents and families can see the place and meet the staff and other residents themselves, which can make it easier to know what to expect. While The Pines at Glens Falls is part of National Health Care Associates and has connections to more care options like telehealth, home care, and hospice through their affiliates, they're also recognized for their Passport™ care approach, which tailors services to each individual, and they've picked up some awards, including a US News 2024 Best Nursing Home for Long-Term Care mention and a 5 Stars Quality Measure from CMS, plus they've caught attention for things like their technology partnership that won a McKnight's Excellence in Technology Award. There are visiting hours from eight in the morning until eight at night, plus virtual visits, and the staff pride themselves on making an inviting place for people to live with as much comfort as possible, supported by a program called "Life Happens Here," and there's a compliance program and ways to speak up if anyone sees something wrong, showing they do make an effort with quality standards and making sure folks are treated well, and although nothing's perfect, they seem dedicated to doing the job with care and attention.

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