The reviews for Mayfair Care Center are highly polarized, but most commonly reveal a facility struggling with chronic understaffing and inconsistent quality of care. Many families report deeply concerning patterns: long response times to call bells, residents left in wheelchairs for extended periods, failure to feed or monitor residents, unexplained weight loss, pressure ulcers/sores, and medication problems. Several reviewers allege serious hygiene and safety violations—reports include feces on floors and walls, grime, filthy linens, odor of drugs, and even claims of food poisoning. These accounts raise red flags about infection control, sanitation protocols, and basic day-to-day attention to resident needs.
Staff behavior and competence is the most divisive theme. On the positive side, numerous reviews single out individual caregivers, nurses, therapists, social workers, and administrators for compassionate, attentive care. Named employees (for example Miss Deane, Ms. Farah, Dr. Chaudhry, and nurse Kethrine) and the therapy teams are frequently praised for helping residents recover and for strong communication with families. Several reviewers explicitly call out the admissions staff and certain long-tenured employees as helpful and professional, and some report excellent short-term rehab outcomes and thorough advocacy by nursing leadership.
Conversely, many reviews describe rude, unprofessional, or even potentially impaired staff (odor of marijuana and reports of an LPN under influence), theft of clothing and personal belongings, and staff who refuse to provide names. Understaffing and high turnover are cited as root causes for rushed care, missed vitals, improper IV management, and inconsistent bathing/grooming. There are multiple allegations that staff prioritize billing and profit over resident dignity and quality of life, with families reporting difficulty arranging transfers and feeling financially exploited despite poor service.
Facility conditions and safety concerns appear repeatedly. Several reviewers describe overcrowded units and very small rooms ("jail-cell sized"), lack of outdoor or sun spaces, cluttered rooms, broken or malfunctioning equipment (oxygen, wheelchairs, rehab machines), and potential fire hazards. At the same time other reviewers describe floors that are well-kept and report daily cleaning, indicating significant variability between units or shifts. Ongoing remodeling was noted, sometimes contributing to an uncared-for appearance. Security and privacy issues—such as visitors freely feeding patients and HIPAA violations—were also mentioned.
Dining and ancillary services generally receive negative feedback. Many reviewers cite poor food quality, carb-heavy meals, problems with the kosher kitchen, and at least one allegation of food poisoning. Some families recommend bringing in outside food. Therapy and rehab receive mixed but often favorable comments: therapists are praised in multiple accounts, yet equipment is described as outdated, broken, or limited in availability.
Management and administration perceptions are inconsistent. Several reviewers praise administrators who were responsive, spent time addressing concerns, and advocated for residents. Others report administrators who were inaccessible, behind closed doors, or slow to act. Communication problems appear frequently—unanswered phones, outdated voicemail, rude front-desk staff, and unclear HR presence. Multiple reviews urge regulatory attention (JACHO/state inspection), suggest unscheduled inspections, or call for the facility to be shut down because of alleged safety and care failures.
Cost and value concerns show up repeatedly: reviewers report high monthly bills and for-profit priorities while questioning the care level delivered. A number of families say they were uncomfortable with Medicare/administrative processes that prolonged stays. Several reviews claim failures in providing promised services such as transportation or assistance with paperwork (IDs/Social Security). There are also alarming accusations of neglect leading to serious outcomes (dehydration, pneumonia, deaths in one report) that families say do not align with posted charts or staff explanations.
Overall, the dominant impression from these summaries is one of stark inconsistency: when the right caregivers and leadership are present, families report compassionate, effective care and good rehab results; when staffing is inadequate or certain staff are on duty, reviews describe neglect, unsafe conditions, theft, and unprofessional or even dangerous behavior. Those evaluating or monitoring the facility should pay particular attention to reported hygiene and sanitation problems, medication management processes, security/privacy procedures, staffing levels and training, equipment maintenance, the handling of personal belongings, and responsiveness of management. For prospective families, the reviews suggest calling for specific, written guarantees about staffing ratios, infection control practices, property accountability procedures, and administration accessibility; for regulators, the pattern of severe allegations warrants targeted inspections and follow-up on the most serious claims.
