The reviews for Foltsbrook Center Nursing and Rehabilitation present a strongly mixed picture: many reviewers describe warm, compassionate care, an active and attractive environment, and effective therapy services, while a substantial minority report serious quality, safety, and management problems. Positive comments repeatedly highlight caring, personable nursing staff and therapy teams who help residents recover and transition home. Several reviews single out staff members (including Jess and Kelsey) and the third-floor team for consistently excellent, family-like care. Multiple families praised doctors, a strong social worker, an attentive rehabilitation department, and a helpful activities program featuring bingo, yoga, a hair salon, on-site church services, craft fairs, and seasonal decorations. The facility’s historic Victorian architecture and preserved 1900s section, bright halls, private/spacious rooms, and attractive grounds with a gazebo and farmer’s market are also frequently mentioned as assets that make the environment welcoming for residents and visitors.
Despite these strengths, a notable portion of reviews describe severe and troubling problems. Several families recount extreme cleanliness and hygiene failures — including reports of blood stains on walls and floors, dirty or missing sheets and pillowcases, and lost clothing — and some reviews allege neglect such as bed sores due to inadequate bathing and failure to get patients out of bed. These allegations stand in sharp contrast to other reviewers who found the facility clean, which suggests significant inconsistency in practice across units, shifts, or time periods. Short-staffing is a recurrent theme tied to many operational failures: medication delays, inadequate toileting or bathing, lack of timely responses to call lights, non-working in-room TVs, low water flow in showers, and general failure to provide routine care. Several reviews explicitly link poor outcomes to staffing shortages.
Rehabilitation and therapy are areas with split experiences. A large number of reviewers describe therapy as exceptional or very good, crediting the therapy department with meaningful recovery and discharge planning, while other reviewers state they received little or no PT/OT/speech services during their stay. This inconsistency again suggests variable service delivery depending on the unit, time, or individual patient plan. Dining also elicited mixed reactions: some find food unappetizing (hot dogs, grilled cheese cited), while others make no complaint; dining staff were described as rude in a few instances. Activities and amenities are widely praised and appear to be a consistent positive for resident quality of life.
Safety, security, and management concerns appear in multiple reports and range from administrative communication failures to serious allegations. At least one reviewer alleges financial theft/debit card fraud of approximately $700, and others report eviction, hospitalization, or elder abuse leading them to strongly advise against the facility. There are reports of unprofessional or even aggressive staff behavior (including a nurse allegedly screaming at an assistant), privacy breaches, and accusations that an administrator was dishonest. A few reviews mention potential or actual state involvement or warnings of violations. Conversely, other reviews indicate transparent, open approaches by staff and supportive pandemic visitation policies, demonstrating that experiences with management and leadership are uneven.
In summary, the dominant pattern across reviews is high variability: many families experience compassionate, effective care, clean rooms, active programming, and strong therapy services, while a significant minority report alarming lapses in cleanliness, hygiene, safety, staffing, and management transparency. The facility's strengths appear to be its caring frontline staff, strong therapy teams (in many cases), attractive historic environment, and robust activities; its weaknesses cluster around inconsistent hygiene/cleaning standards, chronic staffing shortages affecting basic care and medication administration, rare but serious allegations of theft or abuse, and occasional unprofessional behavior. Prospective residents and families would likely benefit from asking specific, targeted questions about current staffing levels, infection control and laundry practices, medication administration protocols, security measures, and how the facility handles complaints and investigations before making placement decisions. Regular, unannounced visits and direct conversations with nursing leadership and therapy staff could help gauge whether the experience in a particular unit or shift aligns with the positive or negative reports described here.
