Overall sentiment in the reviews is highly mixed and polarized: multiple reviewers praise the staff and the facility environment, while an equal number report serious lapses in care, communication, and operations. Positive reports highlight compassionate employees, a clean and bright building, good food, active daily programs, and successful rehabilitation experiences. Negative reports describe systemic problems such as understaffing, neglect, mishandling of personal property, and alarming clinical oversights. The pattern suggests that experiences can vary widely depending on timing, staffing levels, and possibly management changes.
Care quality is one of the most divisive themes. Several reviews describe excellent, reassuring, and attentive care, noting that staff were amazing during difficult periods (including COVID and management transitions) and that rehabilitation goals were met. Conversely, a number of reviews allege neglect: high patient-to-staff ratios, unprepared or inadequate nursing coverage, failure to notify families after falls, long periods without basic hygiene care (reports of no showers for up to four weeks), and at least one report alleging a patient death and criminal concerns. There are also comments that residents sometimes received little or no physician contact. These conflicting accounts point to inconsistent clinical oversight and large variability in day-to-day care.
Staff and culture receive both strong praise and sharp criticism. Many reviewers explicitly call out individual caregivers as caring, friendly, and welcoming; multiple accounts say residents seemed relaxed and well cared for when staff were present and adequately staffed. But several reviews emphasize that staffing shortages — especially during transitions or new management periods — led to rushed or neglectful care. Some families felt ignored or left waiting in the lobby, and others reported that staff, while well-intentioned, were unable to meet residents’ needs because of workforce limitations. New management is mentioned positively by some (noting improvements) and as a cause of temporary understaffing by others.
Facility, dining, and activities are generally described positively by those with favorable experiences. Multiple reviewers praised the facility as clean, bright, and roomy, with good food and fun daily activities that residents could freely join. These reviews frequently say that residents appeared happy and that the environment supported social engagement and rehabilitation. These aspects stand in stark contrast to the accounts focused on neglect and basic care failures, indicating that the physical environment and program offerings may be strengths that are undermined by operational problems.
A recurring and serious set of concerns involves residents’ personal effects, dignity, and informed consent. Reports include belongings being moved to a basement, clothing stained or replaced with donated items, items not being returned, and haircuts performed without consent. Families reported disruptive handling of personal effects and, in at least one case, theft of clothes. There are also accounts of beds being reassigned without family input. Coupled with reports of poor communication after incidents and families being left waiting or excluded, these issues suggest problems with property management, resident rights, and family communication practices.
Financial and management issues appear in several reviews. Some reviewers emphasize the facility’s high cost — described as "astronomical" — while simultaneously reporting substandard treatment despite being private-pay. Others note that transitions in management led to understaffing and uneven service delivery but also that new management and certain staff members were able to stabilize care for some residents. This inconsistency suggests operational volatility: the facility can present well and deliver high-quality services at times, but there are recurring operational and management gaps that materially affect resident experience.
In summary, the reviews portray The Center For Nursing And Rehab as a facility with clear strengths (compassionate individual caregivers, a clean and bright environment, good food, and engaging activities) and equally clear weaknesses (chronic or episodic understaffing, inconsistent clinical oversight, serious issues with personal belongings and consent, and troubling communication failures). Prospective residents and families are likely to encounter vastly different experiences depending on staffing levels and specific unit management. The most significant red flags from the aggregated reviews are the reports of neglect, mishandling of resident property, inadequate communication after incidents, and allegations of grave clinical lapses. At the same time, many reviewers recommend the facility and credit particular staff and management efforts for positive outcomes. These patterns warrant careful, on-site inquiry into current staffing ratios, incident-reporting and property-management policies, and recent management changes before making placement decisions.
