Overall sentiment: Reviews for The Eleanor Nursing Care Center are highly polarized and inconsistent, with many families reporting excellent individual caregivers and a pleasant, well-maintained public presentation while a large and vocal subset describes systemic, dangerous failures in care. Positive reviews emphasize caring admissions and select clinical staff, attractive grounds and lobby areas, and thoughtful touches that made residents comfortable during short rehab or end-of-life stays. Negative reviews focus on recurrent understaffing, neglect of basic personal care, medication errors and delayed responses that families say led to severe harm for residents. The net picture is one of a facility with some genuine strengths on the surface and among individual employees, but also with deep, recurring operational and quality-control problems that affect safety and quality of life for many residents.
Care quality and safety: The most consequential theme across reviews is inconsistent clinical care. Multiple families describe timely, attentive nursing and CNAs in some shifts or units, contrasted with long response times to call bells, missed or late medications (including delayed pain meds and evening med windows as late as 7–10pm), and toileting neglect that resulted in residents sitting in soiled clothing or wet beds. There are numerous, specific allegations of pressure ulcers worsening, starvation or weight loss, missed showers for extended periods, and unwitnessed falls followed by transfers to hospitals with inadequate paperwork or family notification. Several reviews explicitly claim that failures in care or mismanagement contributed to serious outcomes, including death. These reports indicate either critical staffing shortages, poor staff training/supervision, or both.
Staff, culture and variability: Staff behavior and competence are reported as highly variable. Many reviews single out individual employees—admissions representatives (e.g., Elizabeth, Anna Pawlowska) and some nurses/CNAs (e.g., Iacia, Michelle, Pearl)—as compassionate, honest and professional, providing exemplary service and communication. Conversely, other reviewers describe rude, lazy, or hostile staff (particularly night-shift personnel), gossiping CNAs, staff distracted by phones, and allegations of workplace misconduct such as racism, sexism, hair-discrimination, bullying and retaliation. Several reviews accuse management of being money-driven, making empty promises, or failing to enforce standards. The contrast suggests pockets of strong caregiving undermined by uneven hiring, scheduling, supervision, and culture problems that permit poor practices to persist.
Facilities, cleanliness and environment: Commenters repeatedly mention a split between nicely presented common areas (beautiful landscaping, renovated main floor, attractive lobby and porch) and run-down resident units or equipment. Positive notes include well-kept landscaping, a renovated main floor, and a spotless main lobby in some reports. Negative reports cite dirty tiles, corroded fixtures, deflated air mattresses on metal frames, broken phones, bolted bathroom doors, flies, pervasive urine or foul smells, and other sanitation issues. Equipment problems such as broken elevators, outdated showers, and inadequate bed rails were reported. This mismatch suggests selective investment in public-facing areas while resident rooms and critical infrastructure may be neglected.
Dining, therapy and activities: Reviews of dining and therapy are mixed but skew negative. Some residents enjoyed warm, tasty meals and appreciated snacks or a snack machine during rehab, while many others reported cold, late, or unappetizing food and even occasional denial of ice water. Physical and occupational therapy services are described as adequate for some short rehab stays but as inconsistent or absent in other cases, with reports of missed PT sessions for 72+ hours. Activities staff receive praise in several reviews for engagement and personal invitations to residents, but other reviewers report depressed residents, isolation, and insufficient stimulation tied to understaffing and outbreak restrictions.
Management, communication and regulatory concerns: A recurring concern involves poor communication and administration. Families reported delayed callbacks, transfers without notice, unstaffed front desks after hours, and inconsistent follow-through by administrators. Multiple reviewers alleged management is cutting corners—accusations include manipulating state inspections, refusing to upgrade older units, and prioritizing revenue over care (including complaints about insurance manipulation). There are also reports of HIPAA violations, alleged harassment, and hostile work environments that may contribute to staff turnover and inconsistent care. Several reviewers explicitly called for state investigations, citing safety violations and serious harms.
Patterns and takeaways: The dominant pattern is high variability: some residents receive attentive, compassionate care in clean, pleasant spaces, while others experience neglect, unsafe conditions and severe lapses in basic care. Problems appear systemic rather than isolated—frequent mentions of understaffing across shifts, medication and hygiene failures, and management issues suggest organizational challenges. Given the mix of glowing individual testimonials and repeated, serious negative reports, the facility may provide acceptable short-term rehab or hospice care when staffed appropriately and when specific skilled staff are present, but poses tangible risks for long-term placement or for residents with high acuity needs if the negative patterns persist.
Advice implied by reviews: Prospective residents and families should conduct thorough, repeated on-site assessments (including nights and weekends), ask about current staffing ratios and turnover, review recent state inspection reports and incident histories, meet unit nurses and aides who will provide day-to-day care, and obtain clear written assurances about medication administration, fall prevention protocols, wound care, and hospice/insurance coordination. Families should monitor early and often for hygiene, timely toileting, meal quality, and prompt communication. The reviews indicate that while there are compassionate, competent individuals at The Eleanor, there are also recurring, serious concerns that warrant careful scrutiny before committing to long-term placement.
