Overall sentiment about Longview Senior Living Community is mixed but leans positive in many reviews. A substantial number of residents and family members praise the staff as friendly, attentive, and caring, and they highlight that caregivers are available around the clock. Many reviews emphasize strong programming and activities — from chorus, quilting and clubs to shuffleboard and frequent events — often enhanced by a formal partnership with Ithaca College that brings free courses and college-affiliated programming. Transportation services, including shuttles to cultural events, are frequently cited as a benefit, as are on-site amenities such as a library with daily newspapers, a movie theater, a small store, greenhouse, and both small and large pool/fitness options. The community atmosphere is often described as warm and social, where residents form friendships and feel like part of a second family. Several reviewers also note practical positives: accessible bathrooms, elevator access, some spacious apartment options with in-unit laundry, walk-in showers, and favorable views of Cayuga Lake. The nonprofit status and availability of a moderate-income program and veterans' payment program are noted as attractive features for some prospective residents.
However, significant concerns appear repeatedly and temper the overall positive feedback. Management and administrative issues are a recurring theme: several reviewers allege mismanagement, lack of accountability, and even failure of leadership to act on complaints — with at least one group pursuing complaints to the attorney general. Related to this are reports of inconsistent care quality: alongside many reports of individualized, prideful caregiving, there are serious allegations of rude or neglectful nursing staff, ignored call lights, delayed reporting of medical issues such as pressure ulcers, and substandard dementia care. Cleanliness and food quality receive mixed assessments — many praise the dining as excellent and restaurant-style, yet others describe meals as unappealing or limited, and a few reviewers report dirty rooms, poor hygiene, broken cleaning equipment, and inadequate housekeeping during stays. These contrasts suggest variability in performance across staff, shifts, or units.
Facility quality and apartment configurations also present a split picture. Several reviewers love the well-kept grounds, modern assisted-living sections, and roomy units with desirable amenities. Conversely, others describe units as small, outdated, or having institutional/hospital-like decor that can be disorienting (walls and carpeting similar in color). Some prospective residents or family members wished for more ground-level, apartment-style units. Cost is another area of divergence: some reviewers find pricing reasonable, while others consider Longview expensive relative to services and have concerns about paying for services never used (for example, unused meal plans or extra meal charges). A few reports mention maintenance issues such as broken equipment and delays in medical adjustments (e.g., insulin), indicating variability in responsiveness.
Patterns and practical takeaways: Longview offers many strengths — strong activity programming (notably augmented by Ithaca College), a wide range of amenities, transportation, and several examples of caring, dedicated staff and effective aging-in-place services. Those strengths are balanced by notable negatives for some residents: management/administrative complaints, uneven staff performance (including serious allegations about nursing care), inconsistent cleanliness, and mixed experiences with dining. Prospective residents and families should weigh these patterns by touring multiple apartment types, asking for recent incident/quality reports, inquiring about dementia care protocols and staffing ratios, confirming what services are included vs. extra-fee items (meals, activities, transportation), and speaking with current residents or families about responsiveness to complaints. Doing so will help determine if Longview’s strong programming and community life align with an individual’s care needs and expectations, and whether the specific apartment/unit and staff team they would interact with match their standards for cleanliness, clinical care, and administrative responsiveness.
