Overall sentiment across the reviews for Hillside Manor Rehabilitation is mixed but leans positive on the human side of care and mixed-to-concerning on safety, facility condition, and consistency. The single strongest and most consistent theme is praise for the core caregiving staff: many reviewers highlight compassionate, professional nurses, CNAs, front-desk personnel, security, and therapists. Numerous accounts describe strong family communication, responsive leadership, useful remote check-in options (FaceTime and facial recognition), organized registration, and social services support (several social workers named positively). Rehabilitation services including PT, OT and speech therapy are frequently described as effective, and recreational programming is well-regarded — with active schedules, concerts, movie nights, and personal grooming services such as bi-weekly hair appointments commonly mentioned. Many families report a warm, family-like atmosphere and express gratitude for clinical and end-of-life care.
However, there are significant patterns of inconsistency. Multiple reviewers contrast long-term regular staff (who are praised) with substitute or agency staff and “fill-ins” (who are described as poorly trained, inattentive, or even rough). This staffing variability is linked to several negative outcomes: missed or delayed care, inadequate on-floor coverage, and instances where families felt their loved ones were unattended. Understaffing and overworked personnel were explicitly called out; several reviewers urged retraining or additional staffing. These reports explain why some families experience excellent care while others report severe lapses.
Safety and quality-of-care concerns appear in a minority of but very serious reviews. Allegations include a fall where a resident was reportedly left on the floor, bedsores, residents left in wet clothing, overmedication or incorrect prescriptions, UTIs associated with poor housekeeping, and hospital readmissions. There are also reports of theft or lost clothing and an absence of a reliable lost & found process. Such claims, while not the majority, are critical because they concern resident safety, medication management, and dignity — issues that families must weigh heavily.
Facility condition and amenities show a split picture. Many reviewers praise cleanliness in public areas, a tidy lobby, and well-kept rooms; others note dated or run-down sections, peeling paint, faded signage, and the need for renovations. Shared double rooms and small bathrooms (one half-bath per shared room) were specifically criticized. Plumbing problems and other maintenance issues (reports of constant boiling water noise and toilet flushing issues) appear in some reviews. Dining is another recurring theme: while a number of residents and families appreciate accommodating meal services, a substantial number of reviewers strongly criticize food quality (old salad, dry or burnt entrees, canned vegetables) and desire more creative, culturally varied, or vegan options.
Communication and management impressions are generally positive but not uniform. Many families praise quick, courteous communication, empathetic leadership, and named staff members (e.g., Ms. Patricia, Oscarina/Askirina) who went above and beyond. Conversely, some reviewers reported zero staff communication or dishonest explanations surrounding incidents, and a few found the admission process disrespectful. Visitation policies and COVID-era restrictions were also a pain point for some families, particularly in cases where access felt overly limited during critical times.
The pattern that emerges is one of contrasts: strong clinical and human resources at the core of the facility, combined with operational weaknesses that cause variability in resident experience. Strengths include individualized attention from long-term staff, active programming, good rehabilitation outcomes for many residents, effective infection precautions when enforced, and a generally secure, friendly front-desk and security presence. Weaknesses concentrate on inconsistent staffing (agency/substitute personnel), occasional lapses in basic hygiene and safety, food quality complaints, facility aging, and administrative/process issues (lost laundry, admissions, and communication in negative incidents).
For prospective residents and families, the reviews suggest Hillside Manor can provide very good, compassionate clinical care and a robust activity/rehab program when consistent, experienced staff are present. At the same time, families should ask specific questions about staffing ratios and the use of agency staff, observe room conditions and bathroom arrangements (private vs shared), inquire about medication management protocols, lost & found and laundry processes, and get a detailed explanation of incident reporting and visitation policies. The split in experiences — from glowing accounts to serious allegations of neglect — means due diligence and ongoing family involvement will help ensure a positive outcome for an individual resident.
