Overall sentiment for Waterfalls is strongly mixed, with a clear split between praise for the property’s exterior, community amenities, and certain staff members, and significant complaints focused on management practices, maintenance reliability, and occasional hostile behavior. The most consistent positive theme across reviews is the grounds and communal spaces: multiple reviewers describe the landscaping as exquisite, well maintained, and inviting, with abundant plants, a waterfall view, a lovely ballroom and clubhouse, outdoor barbecue areas, pool tables, and large common-room TVs. The site is frequently called quiet, safe, and family-like, and residents commonly praise their neighbors and the general community atmosphere. Several reviews highlight the property as a 55+ facility that can deliver affordable, comfortable living and good value for money when the unit interiors and services are functioning well.
Apartment-level experiences vary. Some reviewers report clean, spacious units with open floor plans, new appliances, large closets (including a California Closet system), and on-site laundry. These residents praise efficient, compassionate staff (with repeated positive mentions of a staff member named Lidia / Lidia Casillo) who provide moving-in assistance and quick issue resolution. Other reviewers, however, describe apartments as poorly maintained, outdated, or in need of painting, and many note long delays or incomplete maintenance repairs. Maintenance responsiveness is one of the most frequent pain points: complaints include delays of months for fixes, unreliable repairs, and difficulty getting maintenance to complete jobs. A smaller number of residents counter that maintenance is excellent and responsive, reinforcing the overall polarized experience.
Staff and management are the most polarizing aspects of these reviews. Multiple reviewers applaud hardworking, professional, patient, and accommodating staff; they mention specific positive interactions and good service from on-site personnel. Conversely, an equally vocal group reports rude or unprofessional behavior — including yelling, mishandled appointments, disrespectful comments (one reviewer referenced a 'belly shirt' comment), and even allegations of discriminatory practices and tenant intimidation. Serious accusations include aggressive beratement by the owner and false claims toward tenants. These contrasting accounts suggest inconsistent training, turnover, or differing experiences depending on which staff members or managers residents interact with.
Activities and amenities generally score well: the clubhouse, ballroom, outdoor BBQ, and social spaces are often praised as places where residents enjoy time together. However, expectations around amenities should be clarified: some reviewers explicitly note there is no pool and some units lack in-unit laundry, and one review noted 'no kitchen on premises' for events, which may surprise people expecting full on-site dining or event-kitchen facilities. Snow removal and exterior upkeep receive mixed marks—grounds are well kept and pretty, but some reviewers complain of slow snow removal and extra charges for snow clearing.
Patterns and notable concerns: 1) a repeated and serious theme is the inconsistent quality and timeliness of maintenance—several accounts describe months-long waits and unfinished repairs; 2) management/staff inconsistency—reviews swing between 'excellent management' and 'terrible management' with claims of intimidation and discriminatory behavior; 3) the strong consensus that exterior landscaping and communal areas are attractive and well maintained, which contrasts with divided opinions about interior apartment upkeep. Prospective residents should prioritize an in-person tour of an actual apartment unit (not just the exterior and grounds) and ask pointed questions about maintenance response times, accessibility accommodations, snow removal policies and charges, and the specific staff members they will interact with. If accessibility and reliable, timely maintenance are critical (for example, for a paralyzed or mobility-limited resident), these mixed reports indicate a need for extra due diligence and written assurances before moving in.
In summary, Waterfalls offers a beautifully landscaped, quiet 55+ community with strong communal amenities and a friendly resident base — and it clearly shines in its outdoor spaces, clubhouse/ballroom, and some staff interactions. However, potential residents should be aware of recurring complaints about interior maintenance, slow or unreliable repairs, inconsistent management behavior, and isolated but serious allegations regarding staff conduct and discrimination. These mixed experiences mean the property can be a great fit for someone who prioritizes grounds, community, and location and who is comfortable verifying unit condition and service expectations in advance, but it may present risks for those who need consistent, prompt maintenance and assured management professionalism.
