Beach Terrace Care Center

    640 W Broadway, Long Beach, NY, 11561
    4.6 · 80 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    4.0

    Warm, clean care; verify safety

    I stayed nearly a year at Beach Terrace and, for me, it was warm, family-like and immaculately clean with amazing beach views. The nurses, aides and reception staff were professional, caring and helpful - timely with medications, welcoming to families and strong on rehab. Overall I felt my relative was treated with dignity and compassion, though I'm aware there are mixed reports and serious safety allegations elsewhere, so verify current staffing and incident records before committing.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    4.60 · 80 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      4.5
    • Staff

      4.5
    • Meals

      1.0
    • Amenities

      4.5
    • Value

      4.6

    Pros

    • Immaculately clean facility
    • Friendly, compassionate nursing staff
    • Professional and amiable nurses and aides
    • Supportive, informative admissions staff (Suzanne Mahoney referenced)
    • Courteous and efficient reception staff
    • Responsive and compassionate hospice care team
    • Strong staff–resident relationships and family-like atmosphere
    • Skilled therapists and effective rehabilitation
    • Quick rehabilitation outcomes
    • Small facility enabling one-to-one attention
    • Picturesque beach/boardwalk-adjacent location and views
    • Well-maintained accommodations for family visits
    • Attentive entrance/security staff (Lenny referenced)
    • Proactive, patient, and respectful caregivers
    • Timely medication administration
    • Good grooming and cleanliness of residents
    • Positive caregiver communication and helpfulness
    • Perceived as a good place to work by some staff
    • Supportive social and admissions teams
    • Safe-feeling, family-friendly environment

    Cons

    • Allegations of physical abuse and assault by staff
    • Reports of severe neglect, starvation, and weight loss
    • Serious safety concerns including hospitalization and brain injury
    • Conflicting/unreliable accounts of care quality (inconsistency across reviews)
    • Administration criticized as unresponsive; families forced to do caregiving tasks
    • Claims of financial motives and threats of legal action
    • Heavy workload and possible understaffing
    • Language barriers among staff; limited Spanish-language activities
    • Lack of resident engagement and limited social activities
    • Some reports of hostile or poor-performing coworkers
    • Facility temperature sometimes uncomfortably warm

    Summary review

    Overall sentiment across the provided review summaries is predominantly positive with recurring praise for cleanliness, compassionate staff, clinical competence, and the facility's pleasant beachfront location. Many reviewers describe Beach Terrace Care Center as immaculately clean, well maintained, and family-friendly; multiple comments highlight good grooming of residents, tidy rooms, and a welcoming reception area. Staff are repeatedly characterized as kind, patient, professional, and supportive — nurses, aides, therapists, cleaning crew, and admissions personnel receive repeated commendations. Specific staff members are named positively (Admissions Director Suzanne Mahoney and entrance staff Lenny), and hospice/end-of-life care is frequently singled out for compassionate, high-quality support. Rehabilitation services and therapists are noted as skilled and effective, with several accounts of quick rehab and good medical attention. The facility's small size is portrayed as a benefit by some families, allowing one-to-one attention and stronger staff–resident relationships.

    However, these generally positive impressions are counterbalanced by a set of highly alarming negative reports. Several reviews contain very serious allegations including physical abuse, assault, starvation, extreme neglect, hospitalization, and even claims of brain injury and attempted murder. These reports accuse staff of beating or otherwise harming residents and suggest administrative failures in addressing those incidents. Additionally, at least one review alleges that financial motives (insurance money) influenced mistreatment and mentions threats of legal action. These are severe safety and regulatory concerns. Even beyond the most extreme claims, there are reports that families sometimes feel forced to do much of the caregiving due to perceived administrative or staffing shortcomings. There is therefore a clear pattern of inconsistency — many families describe exemplary care while a small but serious minority report dangerous lapses.

    Staffing and workplace dynamics also show mixed themes. Numerous reviews praise the caregiver teams as warm, caring, and attentive, and some staff report that the facility is a good workplace where supervisors listen and help new employees. At the same time, reviewers mention heavy workloads and language barriers among coworkers; a desire for more Spanish-language activities and programming is specifically noted. Those operational issues (workload and communication limitations) could contribute to variability in resident experience and to the occasional reports of poor care or low engagement among residents.

    Activities, engagement, and resident quality of life receive more modest mention. Positive comments reference a welcoming family atmosphere and attentive staff who make visits special; the beachfront setting and outdoor beauty are repeatedly praised as an asset. Conversely, some reviewers desire more resident interaction and engagement, suggesting that social programming could be expanded — particularly for Spanish-speaking residents. Dining is not frequently discussed in these summaries, so no strong pattern emerges there.

    Management and accountability present a mixed picture. Admissions and front‑line administrative staff receive positive remarks for being informative and reassuring, but other reviews criticize administration as terrible or insufficiently responsive to problems. The presence of both strong endorsements and extremely serious allegations creates a contradiction that should be treated carefully: while the majority of comments are positive and highlight professionalism and compassion, the existence of multiple severe abuse/neglect accusations — even if limited in number — is significant and requires verification. These conflicting reviews point to either episodic, serious failings or to disparities in expectations and experiences among families.

    In summary, the dominant themes are a clean, well-kept facility with many compassionate and competent staff members, effective rehabilitation services, and an attractive location that supports family visits and a sense of community. However, the reviews are marred by a small subset of extremely troubling accusations of abuse and neglect, reports of administrative shortcomings, occasional understaffing/heavy workloads, and some language/programming gaps. Anyone using these reviews to evaluate Beach Terrace Care Center should weigh the generally positive, consistent praise for daily care and environment against the severity of the negative allegations; further due diligence is recommended (review state inspection reports, complaint histories, Ombudsman records, and follow up with the facility about incident handling, staffing ratios, abuse-prevention protocols, and availability of Spanish-language activities) to resolve the conflicting signals evident in these summaries.

    Location

    Map showing location of Beach Terrace Care Center

    About Beach Terrace Care Center

    Beach Terrace Care Center sits right on the boardwalk in Long Beach, New York, at 640 West Broadway, and you'll notice it's a dedicated skilled nursing facility that keeps its doors open all day and night, every day of the week, so someone's always there for help anytime it's needed. The place focuses on skilled nursing care, rehabilitation, and offers long-term care for folks who need extra support, and you'll find services like high acuity care, memory care for those with dementia, diabetic care, incontinence care, and non-ambulatory care, which means staff can help people who have trouble walking or can't get around on their own. There's even a Neurobehavior Unit for specialized needs, which isn't something every care center will have.

    People staying here can expect their meals provided every day, including options that suit kosher or vegetarian diets, and dining is handled onsite so residents don't have to worry about cooking, and for comfort, rooms offer bath tubs and wheelchair accessible showers. Beach Terrace Care Center also provides respite or short-term stays for folks who need just a short bit of help or time to recover, plus there's recreational services for socializing and activities. Transportation's available too, with some rides provided complimentary while others might cost a little, and there's parking for visitors who stop by. A big draw for many is the outdoor areas that let residents go outside with family or staff, taking in some sun or boardwalk air instead of staying indoors, which is important for a lot of people's well-being. Staff speak English, so that makes communication smoother, and the facility's website, beach-terrace.com, can share even more details if someone wants to take a look.

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