Overall sentiment across the reviews is mixed, with strong positive reports from families and residents who experienced attentive nursing, effective rehabilitation, and a vibrant social environment, contrasted by serious negative reports describing neglect, hygiene failures, and administrative or staffing problems. Several reviewers praised Parkview Care and Rehabilitation Center for its rehabilitation services and physical therapy, noting measurable recovery progress and successful returns to prior function. Named staff (Farah, Tiffany, Barbara) and the rehab team received specific commendations, and some long-term residents and family members praised daily activities, meal times, and the presence of a nutritionist who customizes diets. Positive accounts often mention a clean, hotel-like environment, compassionate caregivers who treat residents like family, and a sense of peace of mind provided to families.
However, a substantial portion of the feedback raises serious concerns about consistency and safety. Multiple reviews describe incidents that indicate lapses in basic nursing care and communication: failure to call an ambulance when needed, failure to record doctor appointments, and delays in medication administration. There are repeated complaints about inadequate incontinence care (residents left in dirty diapers, persistent urine smell), missed or unhealthy meals, and a lack of exercise opportunities. Such reports include strong language (e.g., "heartless dump," "money-making operation") that reflect deep dissatisfaction and perceived neglect. A COVID outbreak was also mentioned, which raises additional concerns about infection control in some timeframes.
Facility and environmental comments are polarized. Some reviewers state the facility and rooms are clean and being remodeled, giving a positive impression, while others describe parts of the building as old and shabby, overcrowded, and boiling hot with poor climate control. Reports of unpleasant smells, patients placed in hallways, shared rooms, and issues with water quality (black particles) suggest inconsistent facility maintenance and infrastructure problems. These mixed reports indicate that conditions may vary by wing, floor, or timing, and that ongoing remodeling may contribute to a variable resident experience.
Staffing, communication, and administration emerge as central themes. Positive reviews highlight caring, friendly staff and good resident-staff rapport; negative reviews point to understaffing, inattentive or annoyed staff, poor communication (no patient-staff communication, failure to update families), and an administration perceived as uncaring. Several reviewers felt the facility was not providing adequate rehabilitation-level care despite being presented as a rehab facility, and some referenced Department of Health guidelines or expectations that were not met. Overcrowding and understaffing were linked to residents being left alone, without interaction, TV, or water for periods of the day.
Dining and activities show variation: while some residents enjoyed meals and daily activities and found social interaction meaningful, others reported missed meals, unhealthy food, and lack of exercise opportunities. This suggests that dining quality and activity programming may be strong in certain units or shifts but lacking in others.
In summary, Parkview Care And Rehabilitation Center appears to offer high-quality rehabilitation and caring staff in many instances, producing strong recoveries and satisfied families. At the same time, there are notable and recurring reports of neglectful practices, hygiene issues, poor communication, understaffing, and infrastructure problems that have led some families to remove loved ones and advise against the facility. The pattern is one of significant variability: excellent care and environment reported by some residents and families, severe lapses reported by others. Prospective residents and families should prioritize visiting in person, asking about staffing levels, infection control, incontinence and medication protocols, recent incident reports, and opportunities to meet the direct care staff and rehab team. If possible, seek references from recent families with similar care needs and request clarification from administration about how they address the specific negative issues raised (handoffs, call response, medication timing, hygiene routines, and climate/water quality). This will help determine whether the unit and time frame in question align with the positive experiences or the concerning ones described in these reviews.
