The reviews for Highland Rehabilitation & Nursing Center are highly polarized, showing a mix of strongly positive experiences—particularly around rehabilitation outcomes and individual, compassionate staff members—and numerous serious negative reports that raise safety, cleanliness, and management concerns. Many families praise the rehab programs and highlight effective physical therapy, successful recoveries, caring nurses and aides, and a warm, family-like culture in parts of the facility. Positive reviewers mention a robust activities program (music, arts and crafts, entertainers, religious services), large rooms, pleasant aesthetics or renovations, and staff dedication during challenging periods such as the pandemic.
Counterbalancing those positive comments are a significant volume of troubling complaints. The most common negative themes are chronic understaffing and inconsistent staff behavior: while some CNAs and nurses are described as compassionate, an alarming number of reviews allege neglectful or abusive treatment, derogatory comments, long nurse call response times, and residents being left in soiled diapers or in wheelchairs for eight-plus hours. Several incidents described are severe—documented dehydration, severe hypoglycemia requiring EMS, prolonged bed rest with constipation and distress, medication management concerns (including opioid handling), and oxygen or equipment needs not being met. These accounts suggest both quality-of-care and patient-safety issues that require attention.
Facility cleanliness and maintenance emerge as another major area of concern. Multiple reviewers report filthy interiors despite a clean lobby, dirty floors, urine-soaked bedding or clothing, pests/bugs, and delayed repairs. There are repeated mentions of hidden problems inside the facility, creating a contrast between outward appearance and interior conditions. Climate control and basic amenities are also questioned (broken thermostats, rooms too hot), and housekeeping is repeatedly criticized. Several reviewers explicitly state they would not place a family member at the facility, citing these hygiene and safety shortcomings.
Communication and management problems are frequently cited across reviews. Families describe unreturned calls from supervisors and case managers, poor chart updates, inaccurate insurance or billing paperwork, and surprise or last-minute discharge decisions. Some reviewers reported rude or unprofessional behavior from front-desk staff and directors of nursing. Transportation capacity (limited vans) and missed appointments were also noted. These administrative shortcomings compound clinical and safety concerns and diminish families' trust in the facility's operations.
Dining and daily care quality show mixed feedback but lean negative in aggregate: several reviewers describe low-quality, repetitive meals heavy on starches, or “nasty” soups and sandwiches, with food sometimes wasted. At the same time, some family members say dietary needs were met and that staff addressed concerns when raised. Activities programming is a relative strength in many reports—residents have access to varied events and programs—though a subset of reviewers says activity availability drops off in late afternoons and evenings.
A notable pattern is the stark inconsistency: many reviews describe excellent, compassionate care and successful rehab for some residents, while numerous others recount neglect, poor hygiene, and safety incidents. This suggests variability in staff performance, shift coverage, or unit-level management. There were mentions of a name change/new ownership, which some families reference positively as a potential improvement, but others continue to report ongoing problems.
For prospective families or referral sources, the reviews point to specific areas to verify in person: current staffing ratios and shift coverage, medication-management protocols, infection-control and housekeeping practices, dining quality and special-diet accommodations, response times to nurse calls and emergencies, transportation availability, and recent Department of Health inspection results. On-site visits—including unannounced ones—asking targeted questions of nursing leadership, and reviewing the facility's most recent inspection/citation history would help assess whether the positive rehab and activity offerings are consistent and whether the reported safety, cleanliness, and communication problems have been addressed.
