Feedback about Highland Rehabilitation & Nursing Center is mixed, with families and former residents describing both positive clinical outcomes and significant operational concerns. Many comments highlight successful rehabilitation stays, effective physical therapy programs, and staff members who provided compassionate, family-like care. The facility’s renovated public areas and spacious rooms are noted as strengths, and its recreation offerings—music, arts and crafts, entertainers, and religious services—are reported to provide meaningful engagement for residents.
At the same time, a substantial number of accounts point to inconsistent care processes and operational weaknesses. Staffing levels and continuity appear variable, and reviewers described prolonged waits for nurse-call responses and delayed clinical attention. Several descriptions suggest lapses in basic care routines, such as delayed assistance with incontinence needs and inconsistent linen management. Medication-handling practices were also questioned in some accounts, including concerns about controlled-medication processes and timing of medications like insulin.
Food service and activities present a mixed picture: some families praised the social programming and an organized activity calendar, while others found meal quality inconsistent and menu choices limited. Activity coverage was described as robust during daytime hours but less consistent in evenings and on some weekends. Transportation resources for appointments were noted as limited, which has affected some residents’ access to external care.
Facility cleanliness and environmental control were recurring themes. While the lobby and renovated areas are seen as presentable, interior sanitation and housekeeping inconsistencies were reported, along with odor concerns and references to pest-control issues in certain units. Environmental maintenance issues—such as temperature regulation problems—were also raised. These operational and facility concerns frequently intersected with management and administrative issues: families described poor follow-through from supervisors, case-management and billing errors, difficulty getting timely callbacks, and gaps in documentation and resident-identification processes.
In summary, Highland demonstrates clear strengths in rehabilitation programming, some dedicated caregiving staff, and meaningful recreational offerings. Prospective residents and families should balance these positive attributes against documented operational weaknesses—particularly inconsistent staffing, sanitation and housekeeping practices, medication-management controls, communication and administrative processes, and environmental safety controls. Those considering placement would be advised to visit during different times of day, ask for details about staffing ratios and supervision, review recent inspection findings, and verify specific care protocols (medication administration, incontinence care, and transportation availability) before making a decision.
