Chestnut

    107 Sitrin Ln, New Hartford, NY, 13413
    2.3 · 9 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Lovely grounds, neglectful nursing care

    I stayed here and moved out because, despite excellent physical/occupational therapy and beautiful grounds/newer buildings, the nursing care was neglectful and unsafe. A few aides and therapists were wonderful, but most staff were rude or uncaring, meals were terrible (I lost 20 lbs, food often served without glasses/dentures), water was withheld, unnecessary catheters were used, and I developed a preventable pressure sore after hip surgery. Hygiene and equipment were poor (expired drinks, urine on the floor, broken walker/bed alarms), and communication/billing was a nightmare - I received a collections notice after being promised coverage. Lovely grounds and rehab can't make up for neglectful nursing, rude staff, and incompetent administration.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.33 · 9 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.0
    • Staff

      2.1
    • Meals

      1.8
    • Amenities

      3.0
    • Value

      1.7

    Location

    Map showing location of Chestnut

    About Chestnut

    Chestnut is a senior living community that offers several levels of care, including independent living, assisted living, memory care, skilled nursing care, and specialized programs like Memory Support and Respite Care, so residents can get help that meets their needs whether they want a little support or need more attention for things like dementia or Alzheimer's, and care goes from light help to full medical care with 24-hour support from licensed nurses, therapists, and professional caregivers who handle things like medication management, wound care, and rehabilitation. There are private and semi-private rooms, a salon, a courtyard, and spaces for activities, and if someone needs short-term care after a hospital visit or needs a longer stay in a place like a Skilled Nursing Facility with a hospital-like environment, there's support for that too. Chestnut has board and care homes in neighborhoods where small groups of seniors get daily help, plus the community offers a safe place for people who want to age in place, with features that help them live as independently as possible while staying safe and comfortable. Amenities aim to make life easier and more pleasant, with meal services, help with daily tasks, social activities, memory-enhancing activities, and options for those who want a maintenance-free lifestyle with resort-style comforts. The care team makes individual plans so each resident's needs are met, whether it's with assisted living, memory care, skilled nursing, or even short-term respite stays, and specific names like Memory Support and Skilled Nursing Care carry over to dedicated units or programs for different needs. Chestnut works to support overall well-being with a focus on senior health, independence, and comfort, helping people with things like personal care, rehabilitation, and daily living, and offering a variety of services in both larger community settings and smaller boarding homes for those who prefer a quieter place.

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