The reviews of Cedar Manor Nursing & Rehabilitation Center are highly mixed, revealing a polarized experience that depends heavily on the unit, shift, and individual staff members involved. The facility receives consistently strong praise for its rehabilitation services (PT/OT), with many reviewers reporting excellent therapy, notable functional recovery, and successful discharges home. Reviewers frequently single out therapists and rehab staff as compassionate, effective, and instrumental in recovery. Several named staff in admissions, community relations, and social work (e.g., Eva, Jean, Wanda) are repeatedly credited for helpfulness with paperwork, Medicare/insurance navigation, and discharge planning.
Nursing and aide care is the most divided theme. Numerous reviews describe caring, attentive, and professional nurses and CNAs who provide personalized care, maintain cleanliness, and communicate clearly with families. Conversely, a substantial number of reports describe chronic understaffing, long call-bell response times, missed or delayed medications (including extended delays for pain medication), rough handling during transfers, infrequent bathing, and patients left exposed or unattended. Some reviewers reported alleged neglect or abuse and unsafe conditions such as patients in diapers in common areas, unattended naked patients, and poor hygiene. This variability suggests inconsistent staffing levels and variable competence across wings and shifts: some wings are described as well-staffed and responsive, while others are described as minimally staffed and chaotic.
Management, administration, and workplace culture are recurring concerns. Several reviewers report poor communication from administrative staff, missed medical updates, delayed or absent test results, and erroneous discharge orders. Others describe an unwelcoming or abrupt administrative demeanor. At the same time, some administrative personnel are praised for being diligent, communicative, and supportive. High staff turnover, reports of a toxic workplace, and perceived management failure to address staffing shortages appear to contribute to inconsistent care quality and family frustration.
The facility and amenities draw largely positive comments: many reviewers applaud the cleanliness, renovated areas, odor-free environment, bright communal spaces, river views, and gardens. Activities and the recreation team are frequently lauded for engaging, creative, and festive programming that helps residents stay involved. Dining receives mixed feedback — multiple reviewers say meals are hot, on time, and fine, while others complain of cold food, limited vegetable options, or food described as barely edible. Room size and privacy are occasional negatives; some parts of the building are described as older and in need of updating, with small rooms and few private areas.
Safety and infection control received notable praise from many families, with accounts of strict COVID-19 protocols and a record of keeping residents safe from virus outbreaks. Nevertheless, these infection-control strengths coexist with reports of medication management problems, missing medications, and questionable medical judgment in isolated cases (e.g., abrupt medication changes, missed pneumonia diagnosis). Several reviews stress the importance of family vigilance and regular visits to verify care quality, citing instances where care was reported to decline when family was not present.
Overall sentiment: Cedar Manor appears to be a facility with strong rehabilitation capabilities, effective therapy teams, helpful social work and admissions staff, and attractive, well-maintained common areas. However, long-term nursing care quality is inconsistent: some residents receive compassionate, professional care, while others experience understaffing, lapses in basic personal care, medication delays, and safety/privacy concerns. Management and communication are uneven, creating divergent family experiences. Prospective families should weigh Cedar Manor’s excellent rehab reputation, engaging activities, and helpful administrative individuals against documented risks around nursing consistency, staffing shortages, and occasional administrative failures. If considering Cedar Manor, ask specific questions about staffing levels, unit-specific nursing continuity, medication management protocols, and opportunities to meet the therapy and nursing teams who will be assigned to the resident. Regular family visits and clearly defined communication expectations with administration are advisable to help ensure consistent, safe care.
