Pontiac Care & Rehabilitation Center

    303 E River Rd, Oswego, NY, 13126
    2.6 · 29 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousCurrent/former resident
    1.0

    Unsafe care, unprofessional staff, theft

    I had a deeply mixed and ultimately alarming experience at this senior facility. Some nurses and therapists were caring, helped with rehab, and the small, clean rooms sometimes felt like family. But professionalism and safety were inconsistent - staff swore, openly discussed drugs, ignored call bells, delayed meds/x-rays, and maintenance issues (leaks, falling ceiling pieces, bad smells) created hazards. Personal belongings went missing, paychecks were mishandled, mischarting and poor communication led to dangerous outcomes, and management was unhelpful. Until leadership fixes safety, staffing and accountability, I would not recommend this place.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.59 · 29 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.3
    • Staff

      3.0
    • Meals

      2.6
    • Amenities

      1.0
    • Value

      2.6

    Location

    Map showing location of Pontiac Care & Rehabilitation Center

    About Pontiac Care & Rehabilitation Center

    Pontiac Care & Rehabilitation Center sits at 303 East River Rd in Oswego, New York, offering skilled nursing care and rehabilitation services in a calm, welcoming setting that aims to feel home-like, and the place has been around since 1977, so you know they've been doing this for a long time. The facility cares for both long-term residents and those who just need short-term rehab, and there's a dedicated team of licensed nurses, therapists, and staff who provide help to people needing support for recovery, everyday health, or more specialized care, including wound care, post-operative care, psychiatric services, and even memory support for folks dealing with dementia or other memory challenges. They keep skilled nursing care available twenty-four hours a day to meet every need, and the staff's known for compassion and a focus on each person as an individual, making sure everyone gets the right kind of attention, whether that means help with daily tasks or more complex medical needs. The rehabilitation area uses modern technology and up-to-date therapy methods, including physical, occupational, and speech therapy, and they have experience in post-acute care so people who have been in the hospital can work on getting stronger. People can get long-term care or shorter stays for recovery, and the environment's pleasant and safe, with some amenities aimed at making life more comfortable. Pontiac Care & Rehabilitation Center provides resources and helpful guidance for families trying to understand long-term care, keeping a glossary of care terms and offering expert advice when it's needed. Licensed and accredited, the center puts careful attention into patient and family-centered care, accepting different kinds of insurance and focusing on helping every resident live as fully as possible through professional and compassionate service. The place stays up-to-date on healthcare techniques and is always adjusting to better serve residents, whether the need is basic help, rehabilitation, palliative, or hospice care. Pontiac Care & Rehabilitation Center takes referrals and works with people from all walks of life, aiming to support good health and lasting comfort.

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