The Manor at Seneca Hill

    20 Manor Dr, Oswego, NY, 13126
    3.2 · 26 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Modern facility but dangerous understaffing

    I'm torn: the building is modern, spacious and very clean, and several staff (JoJo, Makenzie, Dan the PT) were caring, helpful with activities, outings and rehab, and meals can be accommodating. However chronic understaffing and poor coordination caused long call-bell delays, ignored/soiled care, missed/ delayed UTI/sepsis treatment, drops/injuries and hospital transfers, with outsourced nurses and unresponsive management. I do not recommend sending a loved one here unless you plan to hire private caregivers.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.23 · 26 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.6
    • Staff

      3.2
    • Meals

      3.2
    • Amenities

      3.6
    • Value

      2.0

    Location

    Map showing location of The Manor at Seneca Hill

    About The Manor at Seneca Hill

    Seneca Hill Manor is a highly regarded skilled nursing facility in Central New York, known for providing exceptional quality and care to its residents. With a capacity of 120 licensed beds, the manor offers both private and semiprivate furnished rooms. Each resident benefits from a warm, homelike environment that encourages comfort and dignity throughout their stay. The interdisciplinary care team at Seneca Hill Manor attends to the diverse healthcare needs of all residents. This team includes experienced physicians, nurse practitioners, nurses, social workers, and both physical and occupational therapists, as well as nutritional services professionals. Onsite physician services are provided, ensuring that residents have convenient access to specialist care such as podiatry, dental, and eye care without ever needing to leave the manor.

    A vibrant daily life marks the experience at Seneca Hill Manor. The activities department offers a rich selection of group and individual activities designed to keep residents engaged and entertained. Residents can choose from daily music and live entertainment, exercise sessions, games, and arts and crafts. These activities are adapted to allow residents to participate either together in group settings or individually in the comfort of their own rooms. Religious and spiritual needs are also respected at the manor, with weekly services provided for most major faiths and regular visits from clergy, fostering an inclusive atmosphere for all.

    One of the standout features of daily life at Seneca Hill Manor is the attention paid to nutrition and dining. The dietary staff plan, prepare, and serve three nutritious, appetizing meals each day in addition to snacks and beverages throughout the day. With the involvement of a registered dietitian, special dietary needs are carefully managed, and residents are encouraged to request alternate meal options if the standard menu does not meet their preferences. The overall dining experience is tailored to accommodate a variety of tastes and dietary requirements, supporting the health and well-being of every resident.

    From the initial admission process onward, Seneca Hill Manor seeks to provide seamless support to residents and their families. Upon arrival and throughout their stay, each resident undergoes a thorough evaluation of their rehabilitation potential, ensuring that the plan of care responds dynamically to their changing needs and goals. The staff remain available during regular hours to assist residents and families with questions related to admissions, billing, and insurance, helping to alleviate stress and ensure a smooth stay.

    Life at Seneca Hill Manor is marked by compassionate care, fulfilling activities, and a commitment to respecting the individuality and comfort of every resident. Through close attention to medical, nutritional, social, and spiritual needs, the manor creates a supportive and vibrant community for seniors in Central New York.

    People often ask...

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