Overall sentiment: The reviews of Riverview Manor Health Care are highly mixed, with a roughly even split between strongly positive experiences and strongly negative experiences. Many reviewers praise the clinical care, therapy services, cleanliness, and the genuinely caring behavior of many front-line staff. In contrast, a substantial minority report serious concerns about management, staffing levels, safety, and unacceptable lapses in hygiene and resident treatment. This creates a polarized picture: for numerous short-term rehab stays the facility is described as excellent, while other long-term or family-care experiences are described as alarming.
Care quality and therapy: A frequent positive theme is strong clinical care and an effective therapy department. Several reviewers specifically describe fast, successful rehabilitation with timely discharge home, and they singled out therapists and rehab staff as hardworking and well trained. Many short-term patients and families reported being very satisfied with recovery progress and with the medical/therapy team's competence. Conversely, other reviewers described inconsistent care quality: reports include missed care, poor hygiene, residents in soiled diapers, rashes, and even allegations of abuse. There are also multiple mentions of resident falls and safety events, suggesting variability in supervision and safety practices between shifts or units.
Staff behavior and communication: Communication is another polarizing area. Numerous reviewers praise responsive staff, clear updates to families, and daily check-ins (one reviewer named Nurse Joline for providing daily updates). These accounts emphasize friendly, devoted aides and nurses who create a warm environment. On the other hand, several reviewers complained about unresponsiveness (not returning calls), rudeness, and misrepresentation—telling families what they want to hear. There are also serious allegations of staff misconduct, including reports of staff smoking or using drugs on breaks, which some reviewers claim went unaddressed by management. Staffing levels and morale are recurring issues: understaffing, long hours, and low pay were cited as contributing factors to some poor-care reports.
Facilities, cleanliness, and remodeling: Many reviewers report that the facility is clean, fresh, and undergoing modernization; the remodeling work is described positively and seen as improving the environment. Several visitors appreciated the pleasant grounds and gardens. However, other reviewers contradicted those observations with reports of a dirty facility and unaddressed sanitation concerns. Noise from nighttime remodeling was mentioned as a nuisance, and at least one reviewer called the facility "pitiful," indicating that perceived conditions can vary considerably. Shared rooms were mentioned as a drawback by a few, though some residents benefited socially from roommates.
Dining and activities: Multiple reviewers praised the food and recreational programming—calling the food delicious and activities fun and exciting. That said, one reviewer complained about repetitive menu offerings (a tongue-in-cheek complaint about mashed potatoes being served at many meals), indicating that dining satisfaction may not be universal. Overall, social engagement and activity programming were frequently cited as positive contributors to resident happiness.
Management, administration, and safety: Management and administration draw the most consistent negative comments. Several reviewers describe poor leadership, lack of responsiveness from administration, and an apparent unwillingness to address staff problems. A few reviews include severe allegations: unsafe emergency handling during a flood evacuation, lost personal belongings (plates, clothes, blankets), and accusations that the facility should be shut down. These serious charges co-exist with many reports of competent management practices from other families, which suggests variability over time, between units, or dependent on which staff are on duty.
Patterns and takeaways: The reviews indicate two distinct patterns: (1) many short-term rehab patients and some families report excellent outcomes, strong therapy, good cleanliness, and supportive staff; (2) other reviewers—often those describing longer stays or interactions with management—report significant failures in communication, hygiene, staffing, and safety. The divergence may reflect differences in expectations for short-term rehab versus long-term custodial care, variability across shifts or teams, or recent changes at the facility (e.g., staffing turnover or ongoing remodeling). Specific repeated positives to note are the therapy team's effectiveness, caring nurses/aides, and an improving physical plant. Repeated negatives to note are poor administration response, understaffing, inconsistent hygiene, lost belongings, and several serious safety or misconduct allegations.
Conclusion: Riverview Manor Health Care receives passionate endorsements and harsh criticisms in roughly equal measure. Prospective residents and family members should weigh the strong rehabilitation and therapy outcomes and the many accounts of caring staff against the recurring concerns about management, staffing, and safety. If considering Riverview, it would be prudent to (a) ask for recent inspection reports and staffing ratios, (b) request to meet key nursing/therapy staff who would be responsible for the resident, (c) inquire about how the facility handles incidents, lost items, and staff misconduct, and (d) tour the specific unit where the resident would be placed—especially to assess cleanliness, roommate arrangements, and noise from remodeling. The facility appears capable of providing excellent short-term rehab and positive daily experiences, but the inconsistency in reviews indicates that individual outcomes may vary significantly depending on timing and staff on duty.