Riverview Manor Health Care

    510 5th Ave, Owego, NY, 13827
    3.5 · 23 reviews
    • Assisted living
    • Skilled nursing
    AnonymousCurrent/former resident
    3.0

    Excellent short rehab, safety concerns

    I had a mixed stay. The rehab/therapy team, many nurses and aides were caring, communicative, and the remodeled, very clean facility with good food made my short-term recovery smooth. That said, management seemed disorganized, the place felt understaffed at times, and I witnessed safety lapses (falls, soiled linens/diapers), lost belongings, rude or unresponsive staff, and staff smoking on breaks - issues that make me wary of long-term care here. Overall: excellent for short rehab, but serious staffing and safety problems need fixing.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    3.52 · 23 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.2
    • Staff

      3.4
    • Meals

      3.5
    • Amenities

      4.0
    • Value

      2.0

    Pros

    • Excellent clinical care reported by multiple reviewers
    • Responsive staff and clear communication with families
    • Wonderful, caring nurses and aides
    • Hardworking, highly trained therapy and rehab department
    • Fast rehabilitation and timely discharge home
    • Clean, fresh facility in many accounts
    • Ongoing remodeling and modernization efforts
    • Facility described as safe and effective for short-term rehab
    • Helpful, friendly, and devoted staff
    • Daily updates from staff (specific positive mention: Nurse Joline)
    • Pleasant environment with lovely gardens
    • Engaging activities and social opportunities
    • Delicious food mentioned by some reviewers
    • Small, familiar, and quaint atmosphere with consistent caregivers
    • Recommended by many for short-term and long-term care

    Cons

    • Unresponsive staff and failure to return calls
    • Rude or disrespectful behavior by some staff members
    • Understaffing and low pay contributing to long hours
    • Inconsistent quality of care; reports of neglect
    • Personal belongings lost or misplaced
    • Misrepresentation and telling families what they want to hear
    • Hygiene concerns (residents found in soiled diapers, rashes)
    • Reports of resident abuse and poor patient relations
    • Multiple resident falls and other safety concerns
    • Dirty facility conditions reported by some reviewers
    • Staff reportedly using drugs (smoking weed) on breaks
    • Poor management and administration or shocking leadership issues
    • Unsafe emergency handling in at least one incident (flood evacuation)
    • Shared rooms leading to privacy/social complications
    • Limited or repetitive menu choices noted by some (e.g., mashed potatoes frequently)
    • Noise at night related to remodeling

    Summary review

    Overall sentiment: The reviews of Riverview Manor Health Care are highly mixed, with a roughly even split between strongly positive experiences and strongly negative experiences. Many reviewers praise the clinical care, therapy services, cleanliness, and the genuinely caring behavior of many front-line staff. In contrast, a substantial minority report serious concerns about management, staffing levels, safety, and unacceptable lapses in hygiene and resident treatment. This creates a polarized picture: for numerous short-term rehab stays the facility is described as excellent, while other long-term or family-care experiences are described as alarming.

    Care quality and therapy: A frequent positive theme is strong clinical care and an effective therapy department. Several reviewers specifically describe fast, successful rehabilitation with timely discharge home, and they singled out therapists and rehab staff as hardworking and well trained. Many short-term patients and families reported being very satisfied with recovery progress and with the medical/therapy team's competence. Conversely, other reviewers described inconsistent care quality: reports include missed care, poor hygiene, residents in soiled diapers, rashes, and even allegations of abuse. There are also multiple mentions of resident falls and safety events, suggesting variability in supervision and safety practices between shifts or units.

    Staff behavior and communication: Communication is another polarizing area. Numerous reviewers praise responsive staff, clear updates to families, and daily check-ins (one reviewer named Nurse Joline for providing daily updates). These accounts emphasize friendly, devoted aides and nurses who create a warm environment. On the other hand, several reviewers complained about unresponsiveness (not returning calls), rudeness, and misrepresentation—telling families what they want to hear. There are also serious allegations of staff misconduct, including reports of staff smoking or using drugs on breaks, which some reviewers claim went unaddressed by management. Staffing levels and morale are recurring issues: understaffing, long hours, and low pay were cited as contributing factors to some poor-care reports.

    Facilities, cleanliness, and remodeling: Many reviewers report that the facility is clean, fresh, and undergoing modernization; the remodeling work is described positively and seen as improving the environment. Several visitors appreciated the pleasant grounds and gardens. However, other reviewers contradicted those observations with reports of a dirty facility and unaddressed sanitation concerns. Noise from nighttime remodeling was mentioned as a nuisance, and at least one reviewer called the facility "pitiful," indicating that perceived conditions can vary considerably. Shared rooms were mentioned as a drawback by a few, though some residents benefited socially from roommates.

    Dining and activities: Multiple reviewers praised the food and recreational programming—calling the food delicious and activities fun and exciting. That said, one reviewer complained about repetitive menu offerings (a tongue-in-cheek complaint about mashed potatoes being served at many meals), indicating that dining satisfaction may not be universal. Overall, social engagement and activity programming were frequently cited as positive contributors to resident happiness.

    Management, administration, and safety: Management and administration draw the most consistent negative comments. Several reviewers describe poor leadership, lack of responsiveness from administration, and an apparent unwillingness to address staff problems. A few reviews include severe allegations: unsafe emergency handling during a flood evacuation, lost personal belongings (plates, clothes, blankets), and accusations that the facility should be shut down. These serious charges co-exist with many reports of competent management practices from other families, which suggests variability over time, between units, or dependent on which staff are on duty.

    Patterns and takeaways: The reviews indicate two distinct patterns: (1) many short-term rehab patients and some families report excellent outcomes, strong therapy, good cleanliness, and supportive staff; (2) other reviewers—often those describing longer stays or interactions with management—report significant failures in communication, hygiene, staffing, and safety. The divergence may reflect differences in expectations for short-term rehab versus long-term custodial care, variability across shifts or teams, or recent changes at the facility (e.g., staffing turnover or ongoing remodeling). Specific repeated positives to note are the therapy team's effectiveness, caring nurses/aides, and an improving physical plant. Repeated negatives to note are poor administration response, understaffing, inconsistent hygiene, lost belongings, and several serious safety or misconduct allegations.

    Conclusion: Riverview Manor Health Care receives passionate endorsements and harsh criticisms in roughly equal measure. Prospective residents and family members should weigh the strong rehabilitation and therapy outcomes and the many accounts of caring staff against the recurring concerns about management, staffing, and safety. If considering Riverview, it would be prudent to (a) ask for recent inspection reports and staffing ratios, (b) request to meet key nursing/therapy staff who would be responsible for the resident, (c) inquire about how the facility handles incidents, lost items, and staff misconduct, and (d) tour the specific unit where the resident would be placed—especially to assess cleanliness, roommate arrangements, and noise from remodeling. The facility appears capable of providing excellent short-term rehab and positive daily experiences, but the inconsistency in reviews indicates that individual outcomes may vary significantly depending on timing and staff on duty.

    Location

    Map showing location of Riverview Manor Health Care

    About Riverview Manor Health Care

    Riverview Manor Health Care Center sits on 510 5th Ave in Owego, NY, and you'll find it's a nonprofit, Medicare- and Medicaid-certified skilled nursing facility that provides both long-term and short-term care with a real emphasis on resident-centered support, and you know, the building's actually wheelchair accessible throughout, with handicap-accessible parking and restrooms, so folks with mobility challenges find the place easy to get around. Care and rehabilitation come from Riverview Rehabilitation and Nursing with skilled and experienced therapists and nurses around day and night, because the place is open 24/7, and they accept new patients at any time. They cover rehabilitation-physical, occupational, and speech therapies for things like joint replacement or stroke recovery-or if someone just needs a bit of help getting back on their feet, and they even offer outpatient therapy and day care programs, which is handy for folks who don't need to stay overnight. People who need specialized care for memory issues, such as Alzheimer's or dementia, get attention through individualized care plans, and the WanderGuard system helps reduce wandering and keeps people safe. There's a strong focus on nutritious meals since chefs and meal planners think hard about taste and nutrition, and their dining has even gotten awards for quality, so meals should be both good and good for you. Residents have social, physical, mental, and emotional activities to choose from, and the place is known for friendly staff who get recognized for being helpful and kind, so you get a welcoming environment every day. You'll see enclosed gardens, a fish pond, and a gazebo overlooking the river, where people enjoy a bit of nature on manicured lawns, and if someone wants spiritual support, regular religious services and pastoral care are there. Other conveniences include laundry, housekeeping, beautician and barber services, and cable TV and phone service at no extra charge, and there's a therapy gym and rooms for group and individual activities. The center stays up to date with modernized facilities and offers things like X-rays, pharmacy, diagnostic testing, internal nutrition therapy, and wound care, plus medication management and transportation for outings or appointments. Riverview Manor encourages mutual respect and has a clear policy against discrimination, bullying, and differential treatment, actively working to create a safe and inclusive environment for everyone, and they're also part of Nascentia Health's network, including engagement with plans such as Nascentia Dual Advantage and Nascentia Health Plus, all tied to Medicare. With both short-term and long-term care, hospice, palliative support, pain management, and a whole team approach that uses personal care plans for each resident, the place has a strong commitment to maintaining or improving the quality of life for people at different ages and stages, whether they need just a little help or full-time support.

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