The reviews for Palatine Nursing Home and Rehabilitation Center present a highly mixed and polarized picture, with a roughly even split between strong praise for certain staff and serious allegations of neglect, poor care, and facility shortcomings. Several reviewers reported positive experiences: attentive aides, caring and professional staff, a responsive head nurse in some cases, a clean-smelling environment, a cheerful atmosphere, and volunteer-driven activities that improved resident engagement. Some families explicitly stated they would advocate for their loved ones to return, and at least one reviewer described the facility as a great place to work that provides a home-like feeling to residents.
Contrasting sharply with those positive accounts are numerous detailed complaints that raise safety and quality-of-care concerns. Multiple reviews describe physical cleanliness issues — rooms with scuffs, holes, stained floors, cobwebs, and dust — and point to inconsistent personal care such as irregular bathing. More serious clinical allegations include untreated pressure injuries (decubitus), family members having to provide care that should have been performed by staff, and patients being sent to the hospital. Several reviews accuse the nursing staff of neglect, incompetence, and abusive or “evil” behavior; a few describe the experience as a nightmare and urge others not to send loved ones to the facility.
Rehabilitation services and therapy drew notable criticism in several summaries. Complaints include a cramped therapy room, therapists who did not communicate well with families (including a report that a therapist “hardly spoke English”), and reviewers calling the rehab experience a “nightmare” or otherwise unsatisfactory. One review raised a serious administrative concern, alleging that Medicare was charged multiple times for services. Activities and resident engagement also appear inconsistent: while bingo and card games exist and volunteers sometimes organize meaningful activities, many reviewers cited insufficient programming and staff inactivity during activity times.
Management and communication show conflicting reports. Some reviewers praised the head nurse as available and capable of resolving concerns promptly; others said the head nurse was unaware of problems and that discharge instructions were not followed. Privacy and room atmosphere were also mentioned: a few reviewers described rooms as hospital-like and raised privacy concerns. Taken together, the pattern suggests considerable variability in care and oversight — likely dependent on shift, specific staff members, or particular units within the facility.
In summary, the overall sentiment in these reviews is highly divided. There are clear examples of compassionate, professional caregivers and positive daily experiences for some residents, but there are also multiple serious red flags — including hygiene problems, inconsistent personal care, alleged clinical neglect (untreated wounds), problematic therapy services, billing concerns, and lapses in discharge planning and safety. Families considering this facility should be aware of the disparity in accounts, tour the facility in person, ask specific questions about wound care, bathing schedules, staffing ratios and turnover, therapy qualifications and languages, activity programming, billing practices, and discharge procedures, and seek to speak directly with the nursing leadership to understand how reported issues are being addressed.
