Overall sentiment across these review summaries is mixed but leans negative on systemic issues while specific frontline caregivers and rehab services receive strong praise. The most consistent positives relate to the direct care team—many reviewers describe nurses, aides and therapy staff as warm, caring, personable and respectful. The physical and occupational therapy teams are repeatedly called out as phenomenal, with upbeat, humorous atmospheres and successful short-term rehab outcomes; several reviewers said they would return for rehab because of the good therapy experience. The facility also offers desirable communal amenities for residents (large common room, cafeteria, library, gym for PT, beauty parlor, a fish tank) and portions of the building are described as attractive or 'cruise ship-like.' In some cases the rehab unit itself was described as clean, tidy and conducive to recovery.
Despite these strengths, there are multiple recurring and serious concerns that affect overall safety, comfort and trust. Understaffing is a persistent theme and is linked to a long list of downstream problems: delayed showers and changing, missed or delayed medical recognition (including reports of hospitalization and at least one death attributed by reviewers to missed medical attention), inconsistent or undertrained personnel, and hurried or incomplete care. Management responsiveness and communication are frequently criticized; reviewers describe blame-shifting, failure to address complaints promptly, lack of a welcome packet or orientation, and even a perceived bait-and-switch on room types (private versus shared bath). Basic admission items and conveniences—hangers, pillows, toilet paper—were reported missing in some cases, compounding impressions of poor operational oversight.
Infection control and cleanliness were also prominent concerns. Several reviews cite dirty conditions (stained sheets, used medical glove left behind, hospital bracelet left on a bed), urine odor on some floors, and reported disease outbreaks and quarantines tied to poor hand hygiene and cross-contamination risks. These accounts raise safety concerns beyond aesthetics. Food quality and food-safety issues appear frequently: reviewers mention inedible meals (hard pancakes, cold cereal, greasy or fatty meats, gravy-heavy or fried items), limited variety and an institutional feel, and more alarming claims such as laxatives found in sugar-free cookies and the use of artificial dyes. Food service conflicts and inconsistent meal service were additional complaints.
There is a distinct pattern where direct caregivers (nurses, PT/OT staff) receive positive marks for compassion and technical skill, while systemic elements—management, staffing levels, facility maintenance, infection control, and dining operations—receive negative marks. Reviewers describe an old, worn building with outdated beds and equipment, which contributes to impressions of a facility that may be under-resourced or prioritizing revenue over quality improvements. Reports of rude or uncaring staff also exist alongside the many positive accounts of compassionate employees, indicating inconsistency in the resident experience.
In summary, if you weigh these reviews collectively: Waterview Hills Rehabilitation And Nursing Center seems capable of delivering excellent rehab therapy and has many dedicated, caring frontline staff members who make a positive difference for short-term rehab patients. However, there are substantial, recurring operational and safety concerns—chronic understaffing, cleanliness lapses, infection-control failures, food-quality and food-safety problems, inconsistent management responsiveness, and serious reports of missed medical attention—that significantly undermine confidence for long-term or medically fragile residents. The reviews suggest a facility where personal caregivers try to provide high-quality care but where systemic issues and leadership/operational failures create risks and inconsistent experiences for residents and families.
