Waterview Hills Rehabilitation And Nursing Center

    537 Route 22, Purdy Station, NY, 10578
    2.6 · 10 reviews
    • Assisted living
    • Skilled nursing
    AnonymousCurrent/former resident
    2.0

    Great rehab, unsafe and unclean

    I had a mixed experience. The rehab/PT team was phenomenal - warm, upbeat and helped me recover; the common areas, cafeteria, library and cruise-ship décor were pleasant. But the place is clearly understaffed and undertrained: I saw dirty, worn equipment and stained sheets, a urine smell on one floor, used gloves left out, and poor management responsiveness. Food was often inedible (hard pancakes, greasy/gravy-heavy meals, mystery meat) and there were alarming incidents (sugar-free cookies with laxative effects). More seriously, staff missed early signs of illness that led to hospitalization and, in one case I witnessed, a fatal outcome. Short-term rehab was excellent and I'd return for that, but I can't recommend this facility for long-term care given the cleanliness, staffing and safety concerns.

    Pricing

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    Amenities

    Healthcare services

    • Activities of daily living assistance
    • Assistance with bathing
    • Assistance with dressing
    • Assistance with transfers
    • Medication management
    • Mental wellness program

    Healthcare staffing

    • 12-16 hour nursing
    • 24-hour call system
    • 24-hour supervision

    Meals and dining

    • Diabetes diet
    • Meal preparation and service
    • Restaurant-style dining
    • Special dietary restrictions

    Room

    • Air-conditioning
    • Cable
    • Fully furnished
    • Housekeeping and linen services
    • Kitchenettes
    • Private bathrooms
    • Telephone
    • Wifi

    Transportation

    • Community operated transportation
    • Transportation arrangement
    • Transportation arrangement (non-medical)

    Common areas

    • Beauty salon
    • Computer center
    • Dining room
    • Fitness room
    • Gaming room
    • Garden
    • Outdoor space
    • Small library
    • Wellness center

    Community services

    • Concierge services
    • Fitness programs
    • Move-in coordination

    Activities

    • Community-sponsored activities
    • Planned day trips
    • Resident-run activities
    • Scheduled daily activities

    2.60 · 10 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      2.5
    • Staff

      2.5
    • Meals

      2.4
    • Amenities

      2.0
    • Value

      1.0

    Location

    Map showing location of Waterview Hills Rehabilitation And Nursing Center

    About Waterview Hills Rehabilitation And Nursing Center

    Waterview Hills Rehabilitation And Nursing Center sits as a skilled nursing facility managed by a for-profit limited liability company linked to Epic Healthcare Management, and it holds 130 certified beds and takes care of about 118 residents most days, offering both short-term rehab for people coming from the hospital and long-term care for those needing help with daily living like bathing, dressing, or getting around, and you'll see they have medication management, non-ambulatory care for residents who can't get around, a 24-hour call system, and daily nurse supervision with 12 to 16 hours of direct nursing care daily, though nurse hours per resident each day sit at 3.23 which is under the state average of 3.7, but the nurse turnover rate here comes in much lower than most places, at 22% compared to a state average of 41.2%, and they've had some federal deficiency reports lately, including for not always giving proper respiratory care, not fully helping with residents' range of motion, missing some assessment updates, and at least one infection control issue, though none led to actual harm but did show potential for more than minor harm, and since recent checks found 8 total deficiencies, it's important to know all areas being watched by oversight, but you'll find Waterview Hills with a fitness room, spa and wellness options, outdoor common spots, an arts room and library, a game room, scheduled programs, fitness activities, other recreational options like movie nights or music programs, plus resident-run activities, and they can help you get to nearby medical appointments or community places, so people seeking sub-acute rehab post-hospital or needing intermediate nursing care will find comprehensive medical services with a team focused on recovery and comfort in a space that means to be calm and supportive, and they've earned a better-than-average short-stay rating and are listed as high-performing by US News and World Report, which says something about their rehab and short-term care even as the details on what makes them unique are limited to what's mentioned here.

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