Adirondack Manor

    653 Bay Road, Queensbury, NY, 12804
    3.7 · 3 reviews
    • Assisted living
    AnonymousCurrent/former resident
    3.0

    Warm staff, great food, inconsistent

    I live here and have mixed feelings: the staff are warm, attentive, and often go the extra mile with outings, haircuts and personalized care, but nursing responsiveness can be inconsistent and basic care is sometimes neglected. The food is usually a highlight-an amazing chef, wide variety, low-sodium options and holiday/rib/baked chicken meals that feel homemade-though I've seen the occasional burnt/frozen plate. Rooms could use updating and better cleaning.

    Pricing

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    Amenities

    3.67 · 3 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.0
    • Meals

      3.7
    • Amenities

      1.0
    • Value

      3.7

    Pros

    • Homey, welcoming atmosphere
    • Attentive and available staff
    • Staff frequently go the extra mile
    • Personalized/resident-centered care
    • Well-staffed nursing team
    • On-site haircuts
    • Regular outings and trips
    • Engaging holiday and seasonal meals
    • Residents enjoy cookouts
    • Popular entrees (ribs, baked chicken)
    • Favorable food options and variety
    • Low-sodium menu choices
    • Skilled chef; food described as made with love

    Cons

    • Poor staff responsiveness
    • Neglected basic care for some residents
    • Atrocious or very poor meals reported
    • Burnt or frozen food served
    • Inconsistent food quality
    • Dirty rooms reported
    • Facility needs renovation
    • Resident experiencing depression

    Summary review

    Overall sentiment about Adirondack Manor is mixed but centers on a facility with notable strengths in staff engagement and some strong dining experiences, alongside serious and recurring concerns about care consistency, food quality, and facility condition.

    Many reviewers emphasize a warm, homey atmosphere and praise the caregiving staff. Multiple comments describe staff as attentive, available, and willing to go the extra mile; reviewers also single out personalized care and a well-staffed nursing team. Practical services and activities are mentioned positively — on-site haircuts, regular outings and trips, holiday/seasonal meals, and resident cookouts are all described as meaningful parts of daily life. Several reviewers specifically name favorable menu items such as ribs and baked chicken, and highlight a chef who prepares a wide variety of foods with attention and affection. Low-sodium options and a diverse menu are also cited as positives for residents with dietary needs.

    At the same time, there are clear, significant negative reports that cannot be ignored. Multiple summaries report poor staff responsiveness and instances of neglected basic care for some residents. Food quality appears inconsistent across reviews: while some praise the meals and the chef, others call the meals "atrocious," complaining of burnt or frozen food being served. This split suggests variability in kitchen performance or in the experiences of different residents and shifts. Facility upkeep is another area of concern; reviews mention dirty rooms and that the building needs renovation. One review explicitly notes a resident is depressed, which, when combined with reports of neglected basic care and cleanliness issues, raises concerns about resident wellbeing and morale.

    Taken together, the pattern is one of strong interpersonal care and meaningful programming in some areas, paired with inconsistent operational execution. Strengths to preserve include the compassionate staff members who provide personalized attention, the active nursing presence, and engaging activities and special meals that residents enjoy. The most urgent issues to address are inconsistent responsiveness from staff, lapses in basic care, variable and sometimes very poor food quality, and facility cleanliness/maintenance problems. These concerns appear to be the principal drivers of negative sentiment and are likely the root causes of depressive feelings reported by at least one resident. Management focus on standardizing care practices, enforcing food quality controls, improving housekeeping and maintenance, and ensuring consistent staffing across shifts would likely reduce the negative reports while preserving the evident strengths in staff engagement and program offerings.

    Location

    Map showing location of Adirondack Manor

    About Adirondack Manor

    Adirondack Manor sits at 653 Bay Rd in Queensbury, NY, and the place is managed by Nova Senior Living, which means it's taken care of and looked after throughout the year, with good views of Lake George and the hills around Queensbury that you can see from the property, and the building itself offers all the usual senior care things you'd expect, like 24-hour supervision, housekeeping, laundry, three meals a day by professional chefs with restaurant-style dining and snacks, and the staff help residents with things like taking medicine or getting dressed if needed, and if someone needs a little more help with standing up or moving from the bed to a wheelchair, the staff can assist with that too, but they focus a lot on lighter care here, asking that people can manage their own diabetes or incontinence and offering standby support when needed. The community has rooms that are private or shared, all rooms being furnished plus they've got private bathrooms, kitchenettes, air conditioning, cable TV, Wi-Fi, and phones in every room, so everyone can be comfortable and connected, and there's also an activity director, a case management service, nursing care up to 12-16 hours a day, and even on-site physical therapy. People can get specialized care, like Alzheimer's and memory care, and there's hospice service offered for those who need it. Adirondack Manor keeps things homelike, encourages folks to spend time together in indoor areas like the dining room, activity room, game room, living room, and library, or outside on patios, in gardens, on community walking paths, and with outdoor programs, while scheduled fitness classes, spa wellness, and daily activities make sure residents stay active, and they even have a small movie theater, plus art and music programs for something different to do. There's always something going on with the community activity program, and movie nights, book clubs, social hours, or morning walks, and the residents can also go out often to places like Lake George Outlets, Crandal Park, or Hovey Park thanks to community-operated transportation, with a driver on staff and a van ready, so people aren't stuck inside. Amenities like a beauty salon open Monday to Friday, scheduled librarian visits every month, and regular podiatrist visits mean people don't have to go far for everyday needs, and meals meet special diets like for allergies or diabetes. Adirondack Manor is wheelchair accessible and can take care of people who can't walk, and the facility uses Electronic Visit Verification and a CRM system, which might matter to families who want to keep up with what's going on, and there's a family engagement program that tries to keep everyone in the loop. The staff pay attention to making the place feel homey, doing things like move-in coordination and offering all-inclusive options, whether someone wants a private or semi-private suite, and with both long-term care and supported housing in a secure setting, like with Cook Adult Home for people who need more help. People can join offsite devotional services, too, and the kitchen follows a food program called CACFP to make sure all meals are handled right. Adirondack Manor gives people a simple place to live, with enough help and enough options to stay involved and comfortable as they get older.

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