Warren Center

    42 Gurney Lane, Queensbury, NY, 12804
    3.6 · 86 reviews
    • Assisted living
    • Memory care
    • Skilled nursing
    AnonymousLoved one of resident
    1.0

    Rude staff and chronically understaffed

    I would not recommend the Warren Center. My loved one faced rude, impatient staff, unanswered call lights, medication delays/errors, missing belongings, soiled linens and urine smells, poor meals, few showers and an unresponsive administration despite high cost and numerous citations. A few nurses and therapists (Abby, Nurse Laura) were compassionate, but care is inconsistent and the place is chronically understaffed - we transferred ASAP.

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    Amenities

    3.56 · 86 reviews

    Overall rating

    1. 5
    2. 4
    3. 3
    4. 2
    5. 1
    • Care

      3.0
    • Staff

      3.2
    • Meals

      2.1
    • Amenities

      2.5
    • Value

      1.0

    Location

    Map showing location of Warren Center

    About Warren Center

    Warren Center, run under managerial control by Kenneth Rozenberg since January 2016 and directly owned by David Greenberg, is part of the Centers Health Care network. This place has 80 certified beds and sees about 75 residents each day, based on daily census numbers, with an average nurse staffing rate of 3.28 hours per resident per day, which falls below the state average of 3.7 hours. Nurse turnover is high here, at 64.0%, compared to the state average of 41.2%. The center focuses on both short-term rehab and long-term nursing care, offering specialized care plans, therapies, and a multidisciplinary approach tailored to individual health challenges, like Cardiac Care, Dialysis, Ventilator Care, Stroke Care, and Dementia Care. The RehabStrong™ program stands out as a unique rehab approach, and there are expert therapists who use advanced technology to help each resident recover. Warren Center offers services like Adult Day Care, Assisted Living, Skilled Nursing, Urgent Care, and Home Health Care, trying to help residents get back home and rejoin their families when possible. Staff use EMR and charting technologies for better care communication, and there's round-the-clock care, with medical personnel onsite to support many conditions. Amenities are comfortable and support visits from family, with visitor policies that include screening and testing for COVID-19. They do make care planning, safety, and abuse prevention a focus, but past inspection reports do show deficiencies, particularly around protecting residents from abuse, neglect, and making sure care plans are complete and reviewed by health experts in a timely way. The facility provides nutrition and wellness programs and tries to adapt all services to fit the needs of each resident. The overall approach is individual-centric, supporting a community of friends, neighbors, parents, and grandparents who work to get stronger together, though inspection records and staffing levels show there's room for improvement to meet every resident's needs.

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