The reviews for Luxor at Sayville Rehabilitation & Nursing Center are highly polarized, revealing a facility with many clear strengths but also serious, recurring shortcomings. A large portion of reviewers praise the rehabilitation services: physical therapy (PT) and occupational therapy (OT) are repeatedly described as skilled, effective, and instrumental in patients’ recoveries. Multiple accounts credit therapists with measurable mobility improvements and successful discharge outcomes. Many families also single out individual staff — nurses, aides, admissions and front-desk personnel, social workers, and administrators — who provided compassionate, professional, and dependable care. When care is positive, reviewers emphasize cleanliness, newly renovated hotel-like rooms with large TVs, good maintenance, a pleasant lobby, strong infection-control measures (including COVID screening), well-run activities, and a warm, family-like atmosphere. Several leaders and staff members are repeatedly named and praised for hands-on leadership and good communication, reinforcing that parts of the leadership team and clinical staff perform at a high level.
However, an equally large set of reviews details significant, and sometimes severe, problems. The dominant negative themes are inconsistency and understaffing: many families note that quality varies widely by shift, unit, and individual caregiver. Numerous reports describe slow or non-existent responses to call bells, delayed medication or treatment, unattended toileting needs, dirty or unclean rooms in specific instances, and failures to reposition residents leading to bedsores. Serious safety concerns are raised repeatedly — falls, missed or delayed transfers to hospital, infections (including UTIs and pneumonia), dehydration, and even deaths or near-death events are alleged in multiple accounts. These incidents are often accompanied by claims that management either dismissed the concerns, failed to document incidents properly, or was slow to act. The combination of alleged clinical neglect and poor incident follow-up is one of the most consistent and alarming patterns in the negative feedback.
Staffing and culture issues recur across reviews. Many reports indicate staff distraction (phones), poor attitude or rudeness, and inconsistent training — with dementia care specifically called out as insufficient in several reviews. Reviewers frequently contrast exemplary individual caregivers with other staff who are inattentive, unprofessional, or indifferent. Night and weekend shifts are often reported as weaker than daytime staffing, amplifying risks for residents during those times. Families also describe administrative and operational concerns: front desk absences, unreturned calls, confusing or contradictory communication, disorganized admission/orientation processes, and variability in how billing and resident funds are handled. More serious allegations include theft or missing personal items, solicitation of gifts or gift cards, and questions about financial coordination and transparency. Some reviews even accuse management of manipulating or fabricating positive reviews; whether true, such claims further erode trust and highlight perceived opacity.
Facility and amenity feedback is mixed but generally favorable for physical environment and therapy spaces. Multiple reviewers praise updated private rooms, good housecleaning in many areas, accessible showers, and a pleasant dining environment. Conversely, isolated but persistent reports describe outdated rooms (1960s decor), sticky floors, unwashed bedding, and specific instances of personal items and clothing left behind — indicating that cleanliness and housekeeping standards may vary by wing or floor. Dining receives both praise (varied menus, desserts, accommodating special diets) and criticism (cold food, wrong diets served, small portions). Activities and social engagement are frequently mentioned as positive contributors to resident quality of life.
Communication is another area of divergence. Some families commend timely updates, proactive outreach, and informative administrators; others recount poor communication, unanswered calls, lack of documentation, and families being ignored when raising serious concerns. This inconsistency extends to clinical documentation: reviewers allege missing incident reports or inaccurate records in some cases, while others felt fully informed about their loved one’s care. The cumulative effect of these mixed accounts is that prospective residents and families may experience excellent, attentive care or, alternatively, dangerous neglect — often depending on unit, shift, or specific staff on duty.
Patterns and practical implications: (1) Luxor appears to excel as a short-term rehabilitation facility for many — strong therapy teams, some outstanding nursing/aide personnel, and effective discharge outcomes are repeatedly cited. (2) Long-term care experiences appear more variable and, in a number of cases, troubling: families caring for residents with dementia or higher-dependency needs reported insufficient training and attention. (3) There is a clear signal of staffing shortages and burnout affecting reliability of daily care, especially overnight and on weekends. (4) Management responsiveness and accountability is inconsistent: while some administrators and staff are praised by name for attentiveness and advocacy, other reviewers describe being dismissed or encountering opaque processes around incidents and finances.
Recommendations for families considering Luxor: weigh the consistently strong rehabilitation/therapy reports and clean, updated spaces against the documented risks of inconsistent staffing and variable clinical oversight. Ask specific questions about the unit your loved one would be placed on, staffing ratios for nights/weekends, dementia-care training, how incidents are documented and communicated, policies on personal belongings and finances, and the facility’s procedures for call-bell response and transfers to higher levels of care. Visit multiple rooms and floors (not just model rooms) and speak directly to therapy and nursing leadership about individual care plans. If you choose Luxor, frequent in-person visits and close communication with a named point person or social worker may help mitigate variability. Overall, this site demonstrates pockets of very high-quality clinical and rehabilitative care alongside recurring, significant concerns about staffing reliability, communication, and safety that should not be overlooked.
