Overall sentiment across the reviews for Kingsway Manor Assisted Living and Memory Care Center is mixed but leans positive in core areas like cleanliness, facility upkeep, and many staff interactions. Multiple reviewers emphasize that the building is clean, well-maintained and nicely furnished with a layout people find attractive. Apartment options (studios and one-bedrooms) and the ability to bring personal furniture are appreciated. Specific amenities that are repeatedly praised include restaurant-style meals (with at least one meal included in some plans), on-site laundry and weekly cleaning, helpful maintenance, patios/balconies and pleasant views (notably of a golf course), and winter services such as car plowing. The facility’s continuum of care is a commonly cited advantage: an attached nursing facility, 24-hour care rooms and dedicated hospice rooms provide reassurance that higher levels of care are available on site.
Staff and care receive both high praise and notable criticism. Many reviews describe staff as friendly, professional, caring and personable — some callers singled out individual staff members (for example, a staff member named Kate) for exceptional attention and compassion. Several reviewers highlighted knowledgeable physicians, excellent kitchen staff, and stories of staff going above and beyond (helping arrange hospital care, selfless acts). At the same time, a recurring and significant concern is understaffing and turnover. Reviews document inconsistent staff behavior: some residents and family members experience warm, helpful interactions while others report unfriendly or dismissive communication, poor guidance from staff, or situations where residents’ complaints were not taken seriously. These conflicting accounts suggest that service quality may vary by shift, team, or over time.
Dining and activities present similarly mixed impressions. The dining experience is often cited positively — restaurant-style meals, meal delivery to rooms, and praise for kitchen staff appear frequently. Yet there are also reports of limited meal coverage in some plans (one meal per day), dining-room pressure to eat, and at least one relative reporting a resident refusing to eat or bathe, which speaks to the practical challenges of care rather than food quality alone. Activity programming is another strength noted by many: dog nights, local musicians, social hour Fridays, book groups, Wii bowling teams, and a generally full schedule were cited. However, several reviewers said the activity calendar had become thinner or unavailable, some activities felt outdated (older Wii system), and specific activities like Bingo were requested more often. There were also comments expressing a desire for more outdoor space.
Safety, privacy, and facility details are important themes. The facility implements safety measures for memory-care residents (wandering protocols were mentioned), but multiple reviews raised privacy concerns when wandering residents entered others’ rooms. Some reviews explicitly labeled safety as a concern and said certain residents required close monitoring. Physical aspects of units drew mixed remarks as well: while some rooms were called spacious and nicely lit, others were described as small with cheap windows that draft. Laundry systems are convenient but not infallible — a few laundry mix-ups were reported. The building layout was called attractive by some and maze-like by others, which can affect ease of navigation for residents and visitors.
Management and communication appear to be inconsistent. Several reviewers praised the manager and described informative tours and helpful move-in support. Conversely, others reported poor communication, issues being dismissed, and unsavory interactions with staff or leadership. These divergences point to variability in resident experiences; reviews suggest that the overall environment can be excellent under certain staff constellations and more problematic when staffing is thin or turnover is high. Cost is another repeated consideration — while many found the amenities and care to be adequate for the price, a subset of reviewers explicitly described the community as expensive.
In summary, Kingsway Manor offers many of the hallmarks of a strong assisted living and memory-care community: cleanliness, a pleasant physical environment, a range of apartment options, on-site services (laundry, meals, maintenance), social programming, and an on-site continuum of care including 24-hour and hospice rooms. The facility is frequently praised for compassionate and helpful staff members and a home-like, gated-community atmosphere. However, serious caveats emerge around staffing levels and consistency: understaffing, turnover, uneven communication, and occasional lapses in respect for residents’ privacy and complaints are recurring concerns. Prospective residents and families should weigh the consistently positive reports of facility upkeep and key services against the variability in staff quality and activity availability. When evaluating Kingsway Manor, it would be prudent to ask specific, current questions about staffing levels, Sunday/evening coverage, wandering/privacy protocols, the current weekly activity calendar, window/insulation conditions in prospective units, laundry procedures, and exactly which meals are included in the chosen plan — since these operational details appear to drive many of the differences in reviewers’ experiences.
